All categories
Niches in this category - the functional product types blended into "Help Desk" (49)
Contact Center & Helpdesk Software202IT Service Management (ITSM) Platform43Customer Service AI Agent & Automation Platform28CRM Software16IT/HR Service Desk AI Assistant11AI Chatbot & Conversational AI Platform10Asset & Equipment Tracking Software7Customer Communications Orchestration & Omnichannel Inbox7Knowledge Base & Wiki Software7Professional Services Automation (PSA) Software6Shared Inbox & Collaborative Email Platform6IT Asset Management (ITAM) Platform5Remote Desktop & Screen-Sharing Support Tool4IT Operations & AIOps Platform4No-Code / Low-Code Application Platform4CMMS & Maintenance Scheduling Software4Live Chat & Website Messaging Software4Conversational Marketing & Chatbot Lead Capture3Work Management & Team Task Collaboration Platform3Core HR / HRIS Suite3AI Agent Builder & Orchestration Platform3Enterprise AI Search & Knowledge Management2All-in-One Team Collaboration Suite2Remote IT Monitoring & Endpoint Management (RMM)2WhatsApp Business Messaging & Marketing Platform2Integrated Workplace Management System (IWMS) / CAFM2Workflow Automation & BPM Platform2Marketing Automation Platform2Business Management Suite for SMBs2Process Documentation & SOP Training Platform1Conversational & Messaging CRM1Co-Browsing & Visual Customer Support Platform1Employee Relations & Case Management Software1Sales Engagement & Dialer Platform1Enterprise Asset Management (EAM) Platform1Customer Feedback & Text Analytics Platform1Connected Worker & Industrial Collaboration Platform1Document & Content Management Software1Online Community & Discussion Platform1Field Service Management Software1ERP Suite1Employee Shift Scheduling & Workforce Management Software1Whistleblowing & Case Management Software1Digital Adoption Platform (DAP)1K-12 IT Helpdesk & Asset Management Platform1Manufacturing & Industrial Skills/Training Platform1Conversation Intelligence & Speech Analytics1Project Portfolio Management (PPM) Platform1Business VoIP & Cloud Phone System1
Keyword opportunities - what to bid on / rank for (SEMrush)
| Keyword | Volume | CPC | Difficulty |
|---|---|---|---|
| help desk solutions | 1,500,000 | $54.78 | 51 |
| helpdesk | 22,200 | $18.39 | 59 |
| help desk | 14,800 | $18.39 | 55 |
| helpdeskme.com | 14,800 | $0.00 | 21 |
| it help desk | 8,100 | $16.87 | 46 |
| solutions help desk | 8,100 | $54.78 | 39 |
| helpdesk solutions | 6,600 | $54.78 | 52 |
| it helpdesk | 3,600 | $16.87 | 53 |
| it service desk | 3,600 | $20.42 | 36 |
| helpdesk.me/join | 2,900 | $6.35 | 52 |
| it help desk services | 2,900 | $20.42 | 23 |
| help desk technician | 2,400 | $1.28 | 33 |
| helpdesk software | 2,400 | $62.32 | 60 |
| it helpdesk software | 2,400 | $62.32 | 59 |
| ticketing software | 2,400 | $36.88 | 48 |
| help center support tickets | 1,900 | $0.00 | 23 |
| helpdesk system | 1,900 | $62.32 | 41 |
| helpdesk ticketing system | 1,900 | $55.16 | 36 |
| it desk help | 1,900 | $16.87 | 43 |
| it helpdesk services | 1,900 | $20.42 | 23 |
| it ticketing system | 1,900 | $40.85 | 45 |
| service desk software solutions | 1,900 | $54.78 | 30 |
| helpdesk.me | 1,600 | $6.25 | 20 |
| it help | 1,600 | $13.65 | 40 |
| ithelpdesk | 1,600 | $18.38 | 30 |
| service desk software | 1,600 | $46.45 | 66 |
| ticket system | 1,600 | $39.74 | 47 |
| ticketing system software | 1,600 | $35.63 | 52 |
| desk help it | 1,300 | $16.87 | 56 |
| help desk itsm | 1,300 | $20.42 | 28 |
| help desk support | 1,300 | $15.14 | 45 |
| helpdesk services | 1,300 | $22.40 | 33 |
| helpdesk support | 1,300 | $15.14 | 42 |
| it help desk software | 1,300 | $62.32 | 46 |
| software helpdesk | 1,300 | $62.32 | 54 |
| solution helpdesk | 1,300 | $54.78 | 36 |
| support ticket | 1,300 | $16.74 | 45 |
| free ticketing system | 1,000 | $20.73 | 39 |
| help desk ticketing system | 1,000 | $55.16 | 50 |
| helpdesk me | 1,000 | $6.25 | 24 |
389 products9 pages scraped of 9396 in category5 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | Freshservice AdShortlist | 4.5 | 704 | 84% | 4.6 / 4.6 / 4.3 / 4.4 | Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT. Learn more about Freshservice |
| 2 | OneDesk Ad | 4.3 | 11 | - | 4.0 / 4.1 / 4.5 / 4.1 | OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app. Learn more about OneDesk |
| 3 | JIRA Service Management AdShortlist | 4.5 | 769 | - | 4.2 / 4.3 / 4.5 / 4.3 | ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Learn more about JIRA Service Management |
| 4 | Freshdesk AdShortlist | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk |
| 5 | 4.6 | 108 | 92% | 4.7 / 4.6 / 4.5 / 4.5 | InvGate Service Desk is a modern help desk built for IT support centers of all sizes. Learn more about InvGate Service Management | |
| 6 | TeamViewer ONE Shortlist | 4.6 | 11,626 | 84% | 4.6 / 4.3 / 4.6 / 4.4 | Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time. Learn more about TeamViewer ONE |
| 7 | Zendesk Suite Shortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams. Learn more about Zendesk Suite |
| 8 | Zoho Desk Shortlist | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk |
| 9 | 4.6 | 2,010 | - | 4.5 / 4.5 / 4.5 / 4.4 | BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. Learn more about BeyondTrust Remote Support | |
| 10 | LiveAgent Shortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. Learn more about LiveAgent |
| 11 | 4.6 | 1,723 | - | 4.6 / 4.6 / 4.5 / 4.5 | AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. Learn more about LiveChat | |
| 12 | 4.2 | 1,306 | - | 4.0 / 3.9 / 4.2 / 4.1 | Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. Learn more about Odoo | |
| 13 | Intercom Shortlist | 4.5 | 1,133 | - | 4.4 / 4.3 / 4.4 / 4.0 | Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers Learn more about Intercom |
| 14 | Bitrix24 Shortlist | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise. Learn more about Bitrix24 |
| 15 | EngageBay CRM Shortlist | 4.7 | 907 | 84% | 4.5 / 4.8 / 4.6 / 4.7 | AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. Learn more about EngageBay CRM |
| 16 | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport | |
| 17 | Salesforce Service Cloud Shortlist | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud |
| 18 | 4.7 | 779 | 89% | 4.7 / 4.7 / 4.6 / 4.5 | Remote desktop & support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud. Learn more about ISL Light | |
| 19 | 4.4 | 708 | - | 4.2 / 4.7 / 4.3 / 4.7 | Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. Learn more about Apptivo | |
| 20 | Tidio Shortlist | 4.7 | 590 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support. Learn more about Tidio |
| 21 | 4.4 | 584 | - | 4.3 / 4.2 / 4.2 / 4.6 | Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. Learn more about Spiceworks Cloud Help Desk | |
| 22 | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone | |
| 23 | 4.6 | 577 | 85% | 4.6 / 4.6 / 4.4 / 4.5 | An enterprise service desk with intentional, right-sized AI to cut resolution time. Easy to use, fully integrated, and sets up in days. Learn more about SolarWinds Service Desk | |
| 24 | Agile CRM Shortlist | 4.1 | 524 | - | 4.0 / 4.0 / 4.1 / 4.1 | Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM |
| 25 | SysAid Shortlist | 4.5 | 517 | 85% | 4.5 / 4.5 / 4.5 / 4.5 | SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Learn more about SysAid |