EngageBay CRM

Pros: nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product.

Cons: Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business.

Pros: very easy to navigate, it is extremely user friendly. I enjoyed the notifications from the sales department

Cons: I cant say that there was anything that made me dislike the EngageBay CRM. Everything was pretty much easy

Pros: The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market

Cons: It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere

Pros: Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.

Cons: Not up to speed with 2026 userability expectations. The calendar is too basic (you can't drag things around), whereas in Deals, you can. Adding notes and creating contacts is just clunky.

Pros: Y favorite thing about EngageBay CRM is that it helps to keep me organized, with a colorful interface and great customer service.

Cons: My least favorite thing about EngageBay CRM is the learning curve but this is to be expected with most software.

Pros: EngageBay brings together CRM, automation, email sequences in a way that feels surprisingly lightweight yet powerful.

Cons: The reporting module offers basic reports but I would love if they offer advanced reports that help to get deep insights.

Pros: The customer support team has been excellent so far – responses are quick, and issues are handled in a very helpful and professional way. The user interface is generally okay once you get used to it, but it could be a bit more intuitive in some areas. Data management features seem solid and cover most of what we need, although we are still exploring the platform and expect it will take a bit more time to fully understand and optimize how everything works for our use case.​

Cons: The main downside so far is that EngageBay CRM can feel a bit overwhelming at first, especially when trying to navigate all the different modules and settings as a new user. The interface and data management tools do the job, but they are not always as intuitive or streamlined as they could be, so it sometimes takes extra clicks and trial-and-error to find or configure what is needed. There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.

Pros: Easy to use platform, automations are intuitive and make a lot of smaller tasks very easy to manage. The UI is great and the learning curve was small. Support is always readily available and friendly. I use several different CRMs in my position and this one has by far been my favorite.

Cons: There are some small things that I wish were able to be handled by automations that Engagebay cannot at this time, but so far I've been able to find simple workarounds.

Pros: What I genuinely appreciate about EngageBay is how it simplifies everything for users. It brings together email marketing, CRM, automation, and customer support into one platform, tired of hopping between different tools. Its a wonderful to have everything I need in one place

Cons: Honestly, there is very little to dislike about Engagebay. My experience has been consistently smooth, and everything has been consistently smooth and everything functions just as I expected

Pros: EngageBay may be a bit on the budget-friendly side, but their support is absolutely outstanding. [sensitive content hidden], in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, [sensitive content hidden]!

Cons: It is a basic CRM and it lacks some basic functionality from a reports side. But overall, the support team can usually help you find a workaround.

Pros: The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge.

Cons: The interfaces takes a little time too get used to at first , would love to see deeper native integrations with third party apps.

Pros: Pipeline management is clear and simple , and automation makes sure no follow ups is missed. The customer support team is also excellent.

Cons: A built in LinkedIn integration for prospecting would make it even stronger. .

Pros: The email marketing and automation features are easy to use. the free plan gave us space to test before upgrading.

Cons: We'd love more templates features made specifically for fundraising and donations .

Pros: System wise, nice software. But be aware, you will lose all data! They just delete it and never come back to it. You will not be able to recover it.

Cons: $9e

Pros: Ease of use and interface are well laid out. Also tech support has been great, responsive and informative.

Cons: The "warm-up" period for your email takes too long and the requirements to move to the next level are illusive.

Pros: It has a lot of features. It pretty much has everything you would want in a CRM and marketing automation platform.

Cons: It's very buggy. Support has gotten better, but there have been numerous instances where we've reached out to support, and it was common to get a response that it's something on our end. We've done our best to use it for our marketing automation purposes, but the delivered/open/click stats can't be trusted. We've A/B tested this using Sendgrid, and it was clear that the stats in Engagebay just didn't make sense.

Pros: The overall use case and the very quick responses from the customer service teams. I can always rely on contacting support and getting a speedy and informative response.

Cons: Not being able to open things like email templates and forms in a new tab quickly and efficiently would be my biggest con. It can be quite annoying when you have to update something small but in multiple email templates/forms and you have to open one at a time, rather than opening them all in their individual tabs nice and quickly.

Pros: Almost all the features of the dominant CRM / email marketing players, but for a fraction of the cost

Cons: A couple of once-in-a-blue-moon features aren't available, but that is a very minor downside when weighed against all the positives

Pros: EngageBay has shown a strong commitment to improving their platform and supporting their users. Although I faced challenges initially with setup and functionality, the team has been responsive and open to feedback. I appreciate the continuous updates and enhancements being made to the software. The pricing is very competitive for the range of features offered.

Cons: The onboarding process was initially confusing, and I encountered issues that made it difficult to get started. However, with time, guidance from the support team helped me overcome those hurdles. A clearer refund policy and more transparent support around that would improve the overall experience.

Pros: The support team - truly an example of what great support looks like. We have all played with various tools and we all know that the learning curve is the hardest part but, when the support is so good, you find yourself integrated and using their CRM far quicker than any other system i have tested or used

Cons: So far there are no cons, I've used every CRM out there and the most frustrating part is the initial learning curve however, their support take the lead hands down

Pros: I've been using EngageBay for my small business for five years, and it's been wonderful. A standout has been the support offered via livechat, which has always been ultra-responsive and very helpful. It's also extremely cost-competetive, which is very important for a small business like mine. I can't recommend it highly enough.

Cons: Nothing! It's met all of my small business's needs beautifully. (I need to keep writing here to meet the minimum character requirements.)

Pros: The best part about EngageBay is their support team. I was unfamiliar with the platform, especially the automation features, but their support was quick, knowledgeable, and incredibly helpful. With their guidance, I was able to set up workflows that perfectly fit our needs.

Cons: The learning curve can be a bit steep for first-time users, especially if you're coming from a different CRM. Some features aren't as intuitive as expected and took time to figure out.

Pros: I like the affordability and usability of this CRM. Its a promising fit for our business based on the feature set it offers.

Cons: At times I find a lag in email campaigns and performing bulk actions. It also lacks a fully functional mobile app

Pros: Easy to learn, comprehensive system, payable and good technical service if you need help.

Cons: Marketing part is good for small companies with limited marketing budget. It helps to be in line with the new trends.