Rating
4.7
907 reviews
Starting price
$14.99
Per User
Categories
45
Founded
2018
Employees
54
EngageBay CRM helps businesses manage customer relationships, automate marketing, and streamline outreach. It’s most used by marketing, IT services, and software services teams. Your team will value its contact management and campaign tools, though reporting and mobile optimization are common drawbacks. Advanced features like single sign-on (SSO) and proposal analytics support scaling, while new call tracking tools improve visibility and coaching.
Ad spend / mo
$653
6 paid keywords
Paid visits / mo
48
Organic keywords
24,496
Organic visits / mo
7,997
Authority
42
7,108 ref domains
Creatives run
50
as NMDDS LLC
Active now
8
last 14 days
Advertising since
Jun 2023
2.5+ yrs running
Last seen
today
still active
The shared messaging across CRM Software advertisers - the validated angles to copy. See the niche →
(907 reviews)
Overall, my experience with EngageBay CRM has been positive. It’s a great all-in-one platform that brings together sales, marketing, and customer support tools, which makes managing the entire customer lifecycle much more efficient. I found it easy to set up and use, with a clean interface and helpful automation features that save time on repetitive tasks. The affordability is also a big advantage, especially for small businesses or startups looking for a cost-effective solution. That said, there are some limitations—reporting and analytics aren’t as advanced as higher-end CRMs, and a few features (like templates and design tools) could be more polished. Overall, it strikes a good balance between functionality and simplicity, making it a solid choice for growing teams that don’t need overly complex systems.
Pros: What I liked most about EngageBay CRM is its all-in-one approach—having sales, marketing, and customer support tools integrated into a single platform makes managing the entire customer lifecycle much easier. It’s also very affordable compared to other CRMs, which is a big advantage for small businesses or startups. The interface is intuitive and easy to learn, so onboarding is quick, and features like automation, email campaigns, and pipeline tracking help save time and improve efficiency. Overall, it offers strong functionality without the complexity or cost of larger CRM systems.
Cons: What I liked least about EngageBay CRM is that some features feel a bit limited compared to more advanced platforms. The reporting and analytics aren’t as in-depth, which can be a drawback if you rely heavily on data-driven insights. The interface, while generally easy to use, can feel slightly cluttered or overwhelming at first due to the number of tools packed into one platform. I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues. Overall, it’s a great value tool, but it may lack the depth and refinement needed for larger or more complex teams.
Desiree M. · Caregiver · Hospital & Health Care · April 28, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| Insurance | 1 | 3 | - |
| Push Notifications | 1 | 3 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| hubspot competitors | $15.41 | 3 | 49.5% | www.engagebay.com/hubspot-alternative |
| engagebay | $15.03 | 2 | 36.8% | www.engagebay.com/ |
| hubspot crm comparison | $0.00 | 1 | 0.0% | www.engagebay.com/hubspot-alternative |
| engagebay login | $0.40 | 2 | 0.0% | www.engagebay.com/ |
| hubspot comparison | $17.25 | 4 | 0.0% | www.engagebay.com/hubspot-alternative |
Engagebay
EngageBay: CRM, Simplified — EngageBay is an all-in-one CRM software with marketing, sales, and support tools. Marketing...
https://www.engagebay.com
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https://www.engagebay.com › switch › savecosts
Was great at the beginning, simple product, not too expensive, compared to competition. But then they stopped caring about it.
Pros: nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product.
Cons: Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business.
Antonio C. · Founder · Computer Software · March 19, 2026
I have begun recommending this product to my colleagues. When I find a product or system that is easy and user friendly I recommend it
Pros: very easy to navigate, it is extremely user friendly. I enjoyed the notifications from the sales department
Cons: I cant say that there was anything that made me dislike the EngageBay CRM. Everything was pretty much easy
Latrease J. · Patient Service Representative · Hospital & Health Care · March 12, 2026
Pros: The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market
Cons: It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere
Satou K. · Administrator · Mechanical or Industrial Engineering · January 20, 2026
It's been a decent experience overall, as customer service has been able to help all the time. Email marketing has been successful in getting things out, and the way it's laid out to view open-rate, delivery rate, and clicks is very helpful, I will not lie. Sales logging has been achievable, and the Calendar works enough to still keep my organized, but it should be a better experience.
Pros: Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.
Cons: Not up to speed with 2026 userability expectations. The calendar is too basic (you can't drag things around), whereas in Deals, you can. Adding notes and creating contacts is just clunky.
Anonymous User · Sales Representative · Food & Beverages · January 14, 2026
I've been using EngageBay CRM for some time now, ultimately for contact management. Any time I've had a question, their customer service has been excellent.
Pros: Y favorite thing about EngageBay CRM is that it helps to keep me organized, with a colorful interface and great customer service.
Cons: My least favorite thing about EngageBay CRM is the learning curve but this is to be expected with most software.
Andrea L. · Owner · Non-Profit Organization Management · January 5, 2026
EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.
Pros: EngageBay brings together CRM, automation, email sequences in a way that feels surprisingly lightweight yet powerful.
Cons: The reporting module offers basic reports but I would love if they offer advanced reports that help to get deep insights.
Nick J. · Marketing Analyst · Staffing and Recruiting · December 10, 2025
Overall, EngageBay CRM has been a helpful tool for managing contacts, email campaigns, and our sales pipeline, especially with how responsive and supportive the customer support team is. There is still a bit of a learning curve with the interface and data management, but once the basics are set up, it works reliably for day-to-day outreach and follow-ups.
Pros: The customer support team has been excellent so far – responses are quick, and issues are handled in a very helpful and professional way. The user interface is generally okay once you get used to it, but it could be a bit more intuitive in some areas. Data management features seem solid and cover most of what we need, although we are still exploring the platform and expect it will take a bit more time to fully understand and optimize how everything works for our use case.
Cons: The main downside so far is that EngageBay CRM can feel a bit overwhelming at first, especially when trying to navigate all the different modules and settings as a new user. The interface and data management tools do the job, but they are not always as intuitive or streamlined as they could be, so it sometimes takes extra clicks and trial-and-error to find or configure what is needed. There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.
Jelyn T. · Marketing Manager · Management Consulting · December 4, 2025
Pros: Easy to use platform, automations are intuitive and make a lot of smaller tasks very easy to manage. The UI is great and the learning curve was small. Support is always readily available and friendly. I use several different CRMs in my position and this one has by far been my favorite.
Cons: There are some small things that I wish were able to be handled by automations that Engagebay cannot at this time, but so far I've been able to find simple workarounds.
Laura W. · Marketing Assistant · Financial Services · November 21, 2025
EngageBay has truly been a game-changer for me by bringing everything together. Marketing, sales, and customer management were all consolidated in one place previously. I was juggling multiple tools for email lead tracking and follow-ups, which was not only confusing but also incredibly time-consuming
Pros: What I genuinely appreciate about EngageBay is how it simplifies everything for users. It brings together email marketing, CRM, automation, and customer support into one platform, tired of hopping between different tools. Its a wonderful to have everything I need in one place
Cons: Honestly, there is very little to dislike about Engagebay. My experience has been consistently smooth, and everything has been consistently smooth and everything functions just as I expected
Hitesh K. · Administrator · Information Services · November 3, 2025
Pros: EngageBay may be a bit on the budget-friendly side, but their support is absolutely outstanding. [sensitive content hidden], in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, [sensitive content hidden]!
Cons: It is a basic CRM and it lacks some basic functionality from a reports side. But overall, the support team can usually help you find a workaround.
Lee M. · Operations manager · Health, Wellness and Fitness · October 23, 2025
EngageBay has been a reliable platform for our mid sized marketing team. We use it daily for managing leads, running campaigns , and automating client follow ups. It's rare to find this many feature bundled together at such an affordable price.
Pros: The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge.
Cons: The interfaces takes a little time too get used to at first , would love to see deeper native integrations with third party apps.
Jason W. · President and CEO · Marketing and Advertising · September 23, 2025
Our agency manage multiple clients pipelines and EngageBay keeps us organized. The sales pipeline, automation , and support features all work together, helping us service client better. it feels like having a full toolkit built for agency like ours.
Pros: Pipeline management is clear and simple , and automation makes sure no follow ups is missed. The customer support team is also excellent.
Cons: A built in LinkedIn integration for prospecting would make it even stronger. .
Grace Y. · Founder and CEO · Marketing and Advertising · September 14, 2025
As a non-profit, every dollar counts. EngageBay gives us tools to manage donors, run campaigns, and stay connected with volunteers all without the heavy costs of other CRMs. It makes us feel like we can compete with larger organizations on small budget.
Pros: The email marketing and automation features are easy to use. the free plan gave us space to test before upgrading.
Cons: We'd love more templates features made specifically for fundraising and donations .
Paula R. · Investment Advisor Representative · Non-Profit Organization Management · September 14, 2025
Pros: System wise, nice software. But be aware, you will lose all data! They just delete it and never come back to it. You will not be able to recover it.
Cons: $9e
Micheal t. · The Boss · Industrial Automation · August 19, 2025
Overall, it's been very good. For our needs and size of our organization, it feels like a good value for the cost.
Pros: Ease of use and interface are well laid out. Also tech support has been great, responsive and informative.
Cons: The "warm-up" period for your email takes too long and the requirements to move to the next level are illusive.
Mark R. · Vice President of Sales · Information Technology and Services · August 7, 2025
Conceptually, it could be a great platform. The issue is that given the number of bugs and the unreliable marketing automation stats, it's difficult to have trust in the product.
Pros: It has a lot of features. It pretty much has everything you would want in a CRM and marketing automation platform.
Cons: It's very buggy. Support has gotten better, but there have been numerous instances where we've reached out to support, and it was common to get a response that it's something on our end. We've done our best to use it for our marketing automation purposes, but the delivered/open/click stats can't be trusted. We've A/B tested this using Sendgrid, and it was clear that the stats in Engagebay just didn't make sense.
Dominik J. · Managing Director · Computer Software · July 23, 2025
Overall it has been a good experience and we are happy with everything that has been setup and are eager to see what else we can do with it in the future,
Pros: The overall use case and the very quick responses from the customer service teams. I can always rely on contacting support and getting a speedy and informative response.
Cons: Not being able to open things like email templates and forms in a new tab quickly and efficiently would be my biggest con. It can be quite annoying when you have to update something small but in multiple email templates/forms and you have to open one at a time, rather than opening them all in their individual tabs nice and quickly.
Thomas M. · Systems and Support Administrator · Education Management · June 27, 2025
A fantastic platform, with an even better support team. They're real humans and nothing is ever too much trouble for them.
Pros: Almost all the features of the dominant CRM / email marketing players, but for a fraction of the cost
Cons: A couple of once-in-a-blue-moon features aren't available, but that is a very minor downside when weighed against all the positives
Stephanie P. · Marketing Consultant · Education Management · June 26, 2025
My experience with EngageBay started off rocky, and I initially questioned the guarantees offered. However, over time and through continued communication with the company, I’ve come to appreciate their efforts and the value of the software. While not perfect out of the box, EngageBay is evolving — and with a bit of patience, it can be a strong solution, especially for those seeking an affordable all-in-one marketing and CRM tool.
Pros: EngageBay has shown a strong commitment to improving their platform and supporting their users. Although I faced challenges initially with setup and functionality, the team has been responsive and open to feedback. I appreciate the continuous updates and enhancements being made to the software. The pricing is very competitive for the range of features offered.
Cons: The onboarding process was initially confusing, and I encountered issues that made it difficult to get started. However, with time, guidance from the support team helped me overcome those hurdles. A clearer refund policy and more transparent support around that would improve the overall experience.
Tayfun B. · Shop-Team · Retail · May 21, 2025
Fantastic - from start to finish - the right CRM backed by incredible support. The CRm streamlines and the support ensure you get there fast
Pros: The support team - truly an example of what great support looks like. We have all played with various tools and we all know that the learning curve is the hardest part but, when the support is so good, you find yourself integrated and using their CRM far quicker than any other system i have tested or used
Cons: So far there are no cons, I've used every CRM out there and the most frustrating part is the initial learning curve however, their support take the lead hands down
Phil N. · CEO · Marketing and Advertising · May 12, 2025
Pros: I've been using EngageBay for my small business for five years, and it's been wonderful. A standout has been the support offered via livechat, which has always been ultra-responsive and very helpful. It's also extremely cost-competetive, which is very important for a small business like mine. I can't recommend it highly enough.
Cons: Nothing! It's met all of my small business's needs beautifully. (I need to keep writing here to meet the minimum character requirements.)
Robin P. · Principal · Education Management · May 12, 2025
Although I started out not knowing much about the platform, the excellent support team made my experience smooth and productive. I was able to set up all the automation I needed, and now everything is running as expected. EngageBay turned out to be a powerful tool once I got past the initial learning phase.
Pros: The best part about EngageBay is their support team. I was unfamiliar with the platform, especially the automation features, but their support was quick, knowledgeable, and incredibly helpful. With their guidance, I was able to set up workflows that perfectly fit our needs.
Cons: The learning curve can be a bit steep for first-time users, especially if you're coming from a different CRM. Some features aren't as intuitive as expected and took time to figure out.
Richard B. · Web Developer · Information Technology and Services · May 8, 2025
Pros: I like the affordability and usability of this CRM. Its a promising fit for our business based on the feature set it offers.
Cons: At times I find a lag in email campaigns and performing bulk actions. It also lacks a fully functional mobile app
Simon T. · Operations Manager · Human Resources · May 1, 2025
Good value for money. Pay for what you need when you need. Avery good concept to sart with!
Pros: Easy to learn, comprehensive system, payable and good technical service if you need help.
Cons: Marketing part is good for small companies with limited marketing budget. It helps to be in line with the new trends.
Ammar A. · Manager · Machinery · April 29, 2025
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| Gamification | 1 | 5 | - |
| Lead Nurturing | 1 | 6 | Shortlist |
| Sales Forecasting | 1 | 6 | Shortlist |
| Web Analytics | 1 | 7 | - |
| Auto Dialer | 1 | 8 | - |
| Call Tracking | 1 | 8 | - |
| IT Service | 1 | 9 | Shortlist |
| Nonprofit CRM | 1 | 9 | Shortlist |
| Social CRM Tools | 1 | 9 | Shortlist |
| Financial CRM | 1 | 10 | - |
| Inside Sales | 1 | 10 | Shortlist |
| Lead Capture | 1 | 10 | - |
| Real Estate CRM | 1 | 10 | Shortlist |
| SMS Marketing | 1 | 10 | Shortlist |
| Account Based Marketing | 1 | 11 | - |
| Email Signature | 1 | 11 | - |
| Email Tracking | 1 | 11 | Shortlist |
| Predictive Lead Scoring | 1 | 12 | Shortlist |
| Franchise Management | 1 | 13 | - |
| Insurance CRM | 1 | 13 | - |
| Landing Page | 1 | 13 | Shortlist |
| Point of Sale | 1 | 13 | - |
| Sales Force Automation | 1 | 14 | Shortlist |
| Small Business CRM | 1 | 14 | Shortlist |
| Customer Success | 1 | 15 | - |
| Help Desk | 1 | 15 | Shortlist |
| Live Chat | 1 | 16 | - |
| Email Management | 1 | 17 | - |
| Lead Generation | 1 | 17 | Shortlist |
| Online CRM | 1 | 17 | Shortlist |
| Lead Management | 1 | 18 | Shortlist |
| All-in-One Marketing Platform | 1 | 19 | Shortlist |
| Issue Tracking | 1 | 19 | - |
| Construction CRM | 1 | 20 | Shortlist |
| Sales Enablement | 1 | 20 | Shortlist |
| Social Media Marketing | 1 | 20 | - |
| Sales Tracking | 2 | 2 | Shortlist |
| Appointment Scheduling | 2 | 3 | - |
| Email Marketing | 2 | 6 | - |
| Calendar | 2 | 8 | - |
| Marketing Automation | 2 | 14 | Shortlist |
| Task Management | 2 | 19 | - |
| Scheduling | 2 | 35 | - |