Social CRM Tools

https://www.capterra.com/social-crm-tools-software/

Niches in this category - the functional product types blended into "Social CRM Tools" (26)

CRM Software28 Conversational & Messaging CRM12 Social Media Management & AI Content Platform9 Contact Center & Helpdesk Software6 Marketing Automation Platform4 WhatsApp Business Messaging & Marketing Platform3 LinkedIn Outreach & Social Selling Automation3 Customer Engagement & Cross-Channel Messaging Platform2 Customer Communications Orchestration & Omnichannel Inbox2 Business Management Suite for SMBs2 Direct Mail Automation Platform1 Conversational Marketing & Chatbot Lead Capture1 Reputation & Review Marketing Platform1 Live Chat & Website Messaging Software1 Staffing Agency Software1 Email Client-Integrated CRM1 Investment & Deal Management CRM1 Digital Business Card & Networking Platform1 AI Chatbot & Conversational AI Platform1 Customer Service AI Agent & Automation Platform1 Customer Data Platform & AI Personalization1 Client Portal & Document Collection Platform1 Employee Intranet & Digital Workplace Platform1 WhatsApp / Messaging Channel CRM Integration1 Applicant Tracking System1 Mortgage & Loan Origination CRM1

78 products3 pages scraped of 378 in category1 sponsored11 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
1	Zoho CRM AdShortlist	4.3	6,972	-	4.2 / 4.1 / 4.3 / 4.3	CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. Learn more about Zoho CRM
2	Salesforce Sales Cloud Shortlist	4.4	18,781	-	4.0 / 4.1 / 4.4 / 4.0	Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. Learn more about Salesforce Sales Cloud
3	Zendesk Suite	4.4	4,079	-	4.3 / 4.3 / 4.4 / 4.2	Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. Learn more about Zendesk Suite
4	Hootsuite Shortlist	4.4	3,796	-	4.3 / 4.2 / 4.3 / 4.1	Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. Learn more about Hootsuite
5	Pipedrive	4.5	3,050	81%	4.5 / 4.4 / 4.3 / 4.4	Switch to a two-in-one CRM solution that combines social selling and end-to-end customer management. Learn more about Pipedrive
6	Nimble Shortlist	4.4	1,868	-	4.3 / 4.3 / 4.2 / 4.3	Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. Learn more about Nimble
7	LiveAgent Shortlist	4.7	1,781	88%	4.6 / 4.7 / 4.6 / 4.6	Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
8	Bitrix24	4.2	990	-	4.0 / 4.0 / 4.3 / 4.2	Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Learn more about Bitrix24
9	EngageBay CRM Shortlist	4.7	907	84%	4.5 / 4.8 / 4.6 / 4.7	AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. Learn more about EngageBay CRM
10	Agorapulse Shortlist	4.6	713	-	4.6 / 4.7 / 4.3 / 4.4	Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse. Learn more about Agorapulse
11	Insightly	4	654	-	4.0 / 3.8 / 3.9 / 4.0	With the social media integration you can simply put in a contact’s email address, Insightly detects and inputs related social profiles Learn more about Insightly
12	Copper	4.4	622	-	4.5 / 4.3 / 4.1 / 4.1	CRM solution that helps businesses manage contacts, deals, leads, pipelines, communications, and more in a unified interface. Learn more about Copper
13	Freshsales Shortlist	4.5	621	82%	4.4 / 4.4 / 4.4 / 4.4	Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
14	Sprout Social Shortlist	4.4	606	-	4.4 / 4.3 / 4.2 / 3.9	Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands. Learn more about Sprout Social
15	Thryv Shortlist	4.2	514	-	4.1 / 4.2 / 4.1 / 4.0	AI-powered small business software with CRM, marketing automation, scheduling, payments, and communication tools. Learn more about Thryv
16	Dripify	4.7	476	82%	4.7 / 4.6 / 4.4 / 4.3	Using LinkedIn to generate leads for your business? Automate your LinkedIn outreach with Dripify today: dripify.com Learn more about Dripify
17	SugarCRM	3.8	413	-	3.7 / 3.7 / 3.8 / 3.8	Expand your team’s understanding with a broad range of social, news, and business sources to provide research direct to your CRM. Learn more about SugarCRM
18	SocialPilot	4.4	373	-	4.4 / 4.5 / 4.2 / 4.4	Social media management platform for agencies and teams — scheduling, AI content creation, inbox, analytics, and white-label reporting. Learn more about SocialPilot
19	Linked Helper 2	4.9	259	95%	4.5 / 4.8 / 4.8 / 4.9	LinkedIn automation and lead generation tool for safe and smart outreach Learn more about Linked Helper 2
20	Popl	4.7	249	85%	4.6 / 4.7 / 4.6 / 4.5	Popl is the #1 digital business card platform for enterprise. Create, distribute, and manage digital business cards at scale. Learn more about Popl
21	Kommo	4.4	204	-	4.3 / 4.1 / 4.3 / 4.3	Messaging-powered CRM for WhatsApp and multichannel sales. Automate pipelines, manage leads, and increase conversions. Learn more about Kommo
22	Wati	4.6	203	87%	4.6 / 4.2 / 4.5 / 4.3	The AI-Powered Customer Engagement Platform built for Revenue Growth. Learn more about Wati
23	Jobin.cloud	4.7	172	81%	4.5 / 4.7 / 4.5 / 4.6	All-In-One Automation Tool with Sourcing, Outreach, Data Enrichment, auto-Updates, ATS/CRM, custom pipelines, smart inbox, and ChatGPT. Learn more about Jobin.cloud
24	Crisp	4.6	147	-	4.5 / 4.5 / 4.4 / 4.5	Your all-in-one platform for multi-channel communication to improve your customers' relationship. Learn more about Crisp
25	Lyfpit	4.6	138	85%	4.7 / 4.6 / 4.6 / 4.6	Lyfpit is the social media marketing automation and growth hacking platform created by marketers Learn more about Lyfpit