SugarCRM

Pros: sugarcrm is highly flexible and can be tailored to fit specific niche requirements; this makes the platform very appealing for teams that want to adapt the CRM to the business rather than shaping workflows and processes around the out-of-box functionality

Cons: The heavy customisation as it's strength also serves as it's achiles heel; having so many custom modules means that long term maintenance and support is essential to keep everything functional after updates and major patches. Without this, operational risk is inherently exacerbated and makes staying ahead of version releases critical.

Pros: Easy to learn & adopt. Reporting is easy to build and profiles are simple to set up. Fast and easy to access.

Cons: I did not find any cons, perhaps it is simply how it was set up. It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective.

Pros: I loved the high level of customizability

Cons: The way my company used it without customizing it

Pros: easy to use had a low cost open source version loved it loaded with crm features

Cons: open source could be buggy this is the old drupal days lmao!

Pros: It is so easy to understand the features of SugarCRM. SugarCRM is so amazing.

Cons: I do not see difficulties when using SugarCRM.

Pros: SugarCRM has been an effective and easy to use customer relationship management tool. I like the efficiency of SugarCRM.

Cons: The features of SugarCRM are effective. SugarCRM has been the best.

Pros: With lead management and marketing automation features, we have all what we need for a marketing solution of its class.

Cons: SugarCRM has served us religiously and complaints.

Pros: I like the effective features of SugarCRM. SugarCRM has been a brilliant and reliable CRM solution.

Cons: SugarCRM is amazing and flawless. SugarCRM works so well for us.

Pros: Great forecasting tool and I really liked the contact & account management tools

Cons: Third-party integrations are only available in the advanced plans.

Pros: The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Cons: The difficulty of using this application from a mobile phone

Pros: SugarCRM is fairly easy to set up on a php+mysql (or other database) server.

Cons: Support is not always very responsive. Also, the GUI is quite outdated.

Pros: Bonne interface graphiste , avec une offre complète de prestations

Cons: Installation complexe, supports faibles

Pros: Easy setup. Cloud-hosted environment means low maintenance. Easy for small teams to customize without requiring developers.

Cons: Cloud hosting means no direct DB access, or config changes, instead relying on UI tools to customize and export. Nothing crazy though.

Pros: One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs.

Cons: What we like least is that for the trends or projections to work, all the data in the system must be very well loaded.

Pros: Ce logiciel nous permet une bonne gestion des relations avec les clients et le chargement clientèle.

Cons: Non n'avon pas trouvé d'inconvénient pour ce logiciel c'est recommandable aux utilisateurs.

Pros: I like this software because of its many functions which makes it different from its competitors

Cons: what he doesn't like about this software is how expensive it is for small businesses

Pros: Moduli integrato con tutto il necessario per una corretta cx

Cons: Ad oggi copre tutto .. da aumentare la parte di AI

Pros: First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts.

Cons: I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually.

Pros: Software user-friendly per la gestione dei contatti e delle attività di CRM, facilmente integrabile con i processi aziendali

Cons: La fase iniziale della configurazione richiede un attenta progettazione dei processi

Pros: It's ease of use and also how easily it can be integrated into workflows in all departments of an organization.

Cons: The fact that it's open sourced and easily a target to threats.

Pros: Il software permette di gestire molti aspetti della relazione con i clienti, aiutando nella gestione dei contatti

Cons: Non è facilissimo nel suo utilizzo e richiede un po' di pratica

Pros: SugarCRM's lead management capabilities can also help to streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, SugarCRM enables sales teams to work more efficiently and effectively. This can help to reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits.

Cons: SugarCRM's contact management capabilities also provide powerful analytics and reporting tools that can help businesses to gain deeper insights into their customer interactions. By leveraging this data, businesses can identify trends and patterns in customer behavior, adjust their marketing and sales strategies, and ultimately achieve better results. This is a least like about my softwares where i can get the same feature in the other platform like salesforce.

Pros: I like cloud based updates, but that's all I like.

Cons: Constant planned increases in price without keeping pace with new functionality. Forced to purchase through constantly changing reseller network. Having to pay for integration with Quickbooks. This is a dinosaur trying to avoid the tarpit.