Zendesk Suite

Pros: Zendesk Suite is very user-friendly and easy to set up. I liked how it centralises all customer interactions (email, chat, and tickets) in one place, which improves efficiency. The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.

Cons: Pricing can be quite high, especially as you scale or need advanced features. Some customisations and reporting setups are a bit complex and require time to learn. Also, occasional delays in customer support response can be frustrating.

Pros: Zendesk suite is easy to use, and is one of the best CRM platforms out there. They have been around forever, and are easy to setup, and it's full of features. Customer support is solid, and its a great value for the money. Helps with sales management and email.

Cons: It can be complex to set up depeneding on how large your environment is, and what other products you need to integrate with it.

Pros: Great customer service platform that consolidates email, chat, voice, and social media all into one place.

Cons: Monthly price is costly, so only worth it for businesses and content creators for whom the price tag is worth it.

Pros: It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management.

Cons: Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix.

Pros: It was very easy to use, every now and then I teach yoga and some of the studios use zen desk and it’s fool proof

Cons: There isn’t really anything I can think of that I like the least. It works well and it’s easy for anyone one to use

Pros: Very nice software to have everything in one place, easy integrations, email and call support is game changer.

Cons: Pricing is a bit of a con and setting up add ons can add more to it and could feel like a full time job in the backend

Pros: Zendesk's functionality to quickly move from the Live Chat section of the application to the Quality Review Screen (QRS) section, allows me to remain focused on what I was doing while still providing me an opportunity to evaluate myself and coach my agents based on their performance.

Cons: In addition to being able to view both email and chat communications on the same screen, I can also have one screen open at all times that provides me with the capability to review my own performance as well as provide feedback to my agents on how they are performing.

Pros: Very simple to use and fast. We have only a few functionalities but it has enough ones to manage your support tickets.

Cons: Being simple is good but it could have some more features like reporting or integrating with other applications like Gchat or Gmail.

Pros: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently.

Cons: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles.

Pros: I love the messaging feature that allows me to connect with clients via multiple platforms. Social, email and even live chat.

Cons: No cons- I will admit I'm just starting to use it so the learning curve is there but feels like I can adapt and learn quickly.

Pros: Everything you need to communicate within the workplace and out is housed in Zendesk. Need help with a tech issue? Put in a ticket through ZenDesk and your request is sent to IT. Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks.

Cons: Zendesk requires a strong workhorse of a computer to work efficiently. Using an economy laptop is okay, but it will lag the more Zendesk is used therefore delaying tasks.

Pros: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support.

Cons: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool.

Pros: It is a comprehensive way of understanding all the incoming requests and needs from a wide variety of sources. The ability to organize the incoming requests and assign, reassign and solve in one software just does laps around email inquiries.

Cons: The Zendesk issue is we currently have is expansion to multiple departments has been confusing for the agents and admins. The build of groups and views is also difficult with little detail from Zendesk on how to make it work. We haven't fully got it where want to be and it has been 6 months.

Pros: What I liked most about Zendesk weight is the ability to login and create tickets, it was not hard to do

Cons: I don’t recall her being anything I liked least about Zendesk Suite . I can’t say I had any complaints.

Pros: I still like that Zendesk allows me to reach customer service across many different fields and has a way of tracing my cases.

Cons: However, since I started Zendesk, the app started charging for certain packages and services and that dissuaded me from using the app like I did before.

Pros: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers.

Cons: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers.

Pros: rien après 1 an d'utilisation quotidienne. il ne repond pas à mes besoin au contraire me fait perdre du temps.

Cons: Pas intuitif du tout. Beaucoup d'outils n'apportant pas de réelle plus value. Impossible d'associer plusieurs personnes à un N° de téléphone.

Pros: Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels. Request management is smoother and more structured.

Cons: Long conversations can become difficult to review. Sometimes it’s necessary to summarize and centralize key points elsewhere for better follow-up.

Pros: Through integration with numerous services. Visualization, channel, and reports. Still, we have other automation features that help us.

Cons: Values in contrast to the American market. Like Talk, it cannot be used in Brazil. Yes, we have to use other integrations.

Pros: Zendesk Suite demonstrates a unified form of customer engagement, with centralized ticketing, Messaging, live chat, among others The platform is determined to handling tickets seamlessly, which is a feature I like The establishment of multi channel supports helps reach out diverse clients

Cons: Zendesk Suite costs are every day increasing, a challenge to small enterprises New users needs extensive time to comprehend and understand the operating nature of this app

Pros: Zendesk is powered to bring all the customer support solutions together, with an organized interface The ticketing system is brilliant, with robust prioritization capabilities

Cons: I dislike the complexity of Zendesk, more so when setting up the tool The price for Zendesk is above what competitors offer or charge

Pros: It is well-organized, easy to use, and aesthetically pleasing. It puts all the information we need in a centralized location and accesible for a variety of roles.

Cons: I don't have any complaints on it. It is useful for the job and the product continues to be improved which I appreciate.

Pros: I like the easy way to build a custom workflows, rules, and alerts so I can best support my customers and any turnaround times. The personalized macros really increase Agent productivity too.

Cons: Can be challenging to manage customer users and keep that list up-to-date. Sometimes I get lost in the UI since a new tab within the Zendesk app opens for every ticket I click on.