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IT Ticketing Systems
https://www.capterra.com/it-ticketing-systems-software/Niches in this category - the functional product types blended into "IT Ticketing Systems" (62)
CRM Software57Contact Center & Helpdesk Software50IT Service Management (ITSM) Platform12ERP Suite9Business Management Suite for SMBs8IT/HR Service Desk AI Assistant5Asset & Equipment Tracking Software5IT Asset Management (ITAM) Platform4Remote IT Monitoring & Endpoint Management (RMM)3Live Chat & Website Messaging Software2Email Client-Integrated CRM2CMMS & Maintenance Scheduling Software2No-Code / Low-Code Application Platform2Field Sales & Route Management Software2IT Asset Discovery & Network Inventory Tool2Customer Service AI Agent & Automation Platform2Customer Success Platform2Professional Services Automation (PSA) Software2Inventory & Order Management System2Knowledge Base & Wiki Software2Field Service Management Software2Shared Inbox & Collaborative Email Platform2Remote Desktop & Screen-Sharing Support Tool2Conversational & Messaging CRM2Customer Engagement & Cross-Channel Messaging Platform2Marketing Automation Platform2Patient Engagement & Communication Platform1Staffing Agency Software1Telecom & Subscription Service Billing Software1Industry-Specific Vertical Business Software1Real Estate CRM1Insurance Agency Management & CRM1Partner Relationship Management (PRM)1Government & Citizen Engagement CRM1Quality Management System (QMS) Software1AI Chatbot & Conversational AI Platform1Enterprise AI Search & Knowledge Management1IT Operations & AIOps Platform1Customer Feedback & Text Analytics Platform1Client Portal & Document Collection Platform1Public Records & FOIA Request Management Software1Ecommerce Marketing Automation Platform1Cold Email Outreach & Sales Sequencing Tool1Salon, Spa & Wellness Business Management Software1Digital Adoption Platform (DAP)1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Customer Journey Mapping Software1Co-Browsing & Visual Customer Support Platform1Customer Communications Orchestration & Omnichannel Inbox1Catering & Banquet Event Management Software1Agent Scripting & Guided Interaction Software1SaaS Spend & License Management Platform1Government Property & FAR-Compliant Asset Management Software1Network Monitoring & Management Software1MSP Professional Services Automation (PSA) Platform1Loan Origination & Servicing Platform1Applicant Tracking System1Product & Digital Analytics Platform1Mortgage & Loan Origination CRM1Invoicing & Billing Software1Government Meeting & Agenda Management Software1Reputation & Review Marketing Platform1
204 products5 pages scraped of 5207 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.5 | 704 | 84% | 4.6 / 4.6 / 4.3 / 4.4 | Modernize IT ticketing with Freshservice, an AI-native ITSM platform that deflects requests, speeds resolutions, and uncomplicates IT. Learn more about Freshservice | |
| 2 | 4.4 | 231 | - | 4.3 / 4.2 / 4.4 / 4.3 | ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. Learn more about ManageEngine ServiceDesk Plus | |
| 3 | 4.3 | 6,972 | - | 4.2 / 4.1 / 4.3 / 4.3 | CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. Learn more about Zoho CRM | |
| 4 | 4.4 | 5,820 | - | 4.1 / 4.2 / 4.3 / 4.1 | Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. Learn more about Dynamics 365 | |
| 5 | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. Learn more about Zendesk Suite | |
| 6 | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk | |
| 7 | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. Learn more about Zoho Desk | |
| 8 | 4.2 | 2,039 | - | 4.0 / 3.8 / 4.2 / 3.9 | Web-based & AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility & control needed to make decisions. Learn more about NetSuite | |
| 9 | 4.7 | 1,895 | 88% | 4.6 / 4.4 / 4.5 / 4.6 | ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. Learn more about ScreenConnect | |
| 10 | 4.4 | 1,868 | - | 4.3 / 4.3 / 4.2 / 4.3 | Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. Learn more about Nimble | |
| 11 | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. Learn more about LiveAgent | |
| 12 | 4.6 | 1,363 | 85% | 4.5 / 4.7 / 4.4 / 4.6 | Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money. Learn more about Asset Panda | |
| 13 | 4.2 | 1,306 | - | 4.0 / 3.9 / 4.2 / 4.1 | Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. Learn more about Odoo | |
| 14 | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Learn more about Bitrix24 | |
| 15 | 3.9 | 907 | - | 3.9 / 3.6 / 3.9 / 3.9 | Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management. Learn more about Act! | |
| 16 | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport | |
| 17 | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. Learn more about Salesforce Service Cloud | |
| 18 | 4.3 | 824 | - | 4.3 / 4.4 / 4.0 / 3.9 | Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more. Learn more about mHelpDesk | |
| 19 | 4.5 | 769 | - | 4.2 / 4.3 / 4.5 / 4.3 | ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Learn more about JIRA Service Management | |
| 20 | 4.4 | 708 | - | 4.2 / 4.7 / 4.3 / 4.7 | Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. Learn more about Apptivo | |
| 21 | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone | |
| 22 | 4.6 | 577 | 85% | 4.6 / 4.6 / 4.4 / 4.5 | Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster. Learn more about SolarWinds Service Desk | |
| 23 | 4.1 | 524 | - | 4.0 / 4.0 / 4.1 / 4.1 | Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM | |
| 24 | 4.5 | 517 | 85% | 4.5 / 4.5 / 4.5 / 4.5 | SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Learn more about SysAid | |
| 25 | 4.8 | 387 | 91% | 4.6 / 4.7 / 4.7 / 4.9 | Streamline support by centralizing requests, automating workflows, and tracking issue resolution. Keep your clients informed! Learn more about Flowlu |