mHelpDesk

Pros: My help desk is easy to use and quick to learn how to use for new staff

Cons: I wasn't able to use it for very long as I switched to another location

Pros: It is easy to use and it can be used across devices from computers to mobile devices.

Cons: Less of a specific con of the software but just nature of the needs. There is a lot of data to have to fill out.

Pros: The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks.

Cons: The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration.

Pros: Ease of use, simple platform to navigate.

Cons: Lack of updated features and not as many updates

Pros: The ability to have clients log right into the portal and open tickets has been a huge plus!

Cons: We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point.

Pros: Very communicative and thorough. Regardless of the situation.

Cons: Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved.

Pros: There isn’t much I did like about mHelpDesk.

Cons: Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends!!!???? It’s a no from me

Pros: Interface is user friendly; site is usable

Cons: Poor Customer service, takes a lot of time to get feedback from support team

Pros: I like the ease of use for this product. It allows us to accurately track our jobs and the estimates that we provide

Cons: There have been a few times where the system was really slow or not functioning properly

Pros: Assistance is always there for you. Just message and right on with a good reply

Cons: Not at the moment, for now I like every step and way of assistance.

Pros: MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field.

Cons: Lead generation and sales reporting leaves a lot to be desired.

Pros: Very helpful when computer acting up and very easy to get help

Cons: Nothing works great always get my computer right

Pros: It’s very easy to maneuver . You don’t have to be an advanced person to be able to navigate it it in any way. Plus if you do something wrong it won’t allow you to continue . The error codes are so helpful

Cons: When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively

Pros: Very easy to use with what i needed to use it for.

Cons: There wasn't anything i found that was hard

Pros: Always available via phone or chat. Have had issues just before the end of the week - and due to time zone difference - have always had someone there to assist.

Cons: Nothing at this time. Just that if there are multiple issues open - would like brief description on follow-up instead of just a case number

Pros: Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience.

Cons: Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts).

Pros: It had User Friendly Interface for the employees. It could be connected via mobile.

Cons: It was simple to use but not included so much detailed features.

Pros: I like the possibility to manage external service activities done at customer locations with detailed scheduling, keeping track of progress, sharing documentation and so on

Cons: It has a broad use and sometimes can be out of focus, so better to keep the use to some core functionalities

Pros: mHelp allowed our techs to communicate with Office Staff regarding the status of the project they are working on. If a change order is necessary, they can input the necessary parts to ensure billing for those items.

Cons: mHelp time keeping was not compatible with our needs and did not sinq well with our accounting software

Pros: I love that I can click on the tab and I will be talking with the chat bot but if I can get the answers I need I ask for a representative and we talk about an issue it doesn't take long at all.

Cons: I hate that sometimes when you click on the tab help or it will say support you always answer to a bot but I would rather answer to a real person instead not a bot.

Pros: I love how user friendly mHelp is. I love being able to have so many features in one platform. Whether it be scheduling, billing or top tier organization, mHelp can do it!

Cons: There isn't really anything I dislike about mHelp.

Pros: mHelpDesk is an amazing cloud-based field service management software that provides businesses with tools for managing customer relationships, scheduling appointments, dispatching technicians, and tracking work orders. It also integrates with a range of other software, such as QuickBooks, Salesforce, and Zapier. mHelpDesk also provides tools for managing customer relationships, including contact management, appointment scheduling, and customer communications.

Cons: Sometimes slow response times and difficulty resolving technical issues.