Zoho Desk

Pros: Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk.

Cons: It does feel like a very basic system and I wish that it did offer other things and more integrations within the Zoho Desk.

Pros: Zoho Desk's easy to use layout/UI, intuitive ticket management features and recently added AI integration makes it a well rounded product for org's of all sizes.

Cons: Any heavy customization or personalization of Desk can come with a steep learning curve or require external development input. This can make it challenging to adapt to org's with complex or unique workflows.

Pros: They have worked a lot on improvements, the value for money is still pretty good. Additionally, the fact that it is synced with other Zoho Apps makes the difference .

Cons: some features, specially the AI only works with a lot of data. Some features are also confusing to know if it is the right one vs other features in Zoho apps with similar purposes.

Pros: I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use.

Cons: Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access.

Pros: Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money

Cons: Steep Learning Curve & Cluttered UI, Advanced Features Locked Behind "Enterprise", Performance & Load Times, Walled Garden" Integrations, Limited Mobile App

Pros: Customised workspace, easy integration, no lockin problem and compliance with all laws by default is a plus

Cons: There is not much to mention about cons but yes their UI is still not upto the mark if I compare it with any other industry standard software.

Pros: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose.

Cons: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features.

Pros: I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment.

Cons: I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings.

Pros: I like Desk and I'm able to do most of what I need to. It's an extremely extensive system and Zoho is constantly working to improve it.

Cons: Desk has a couple of primary issues: 1. It doesn't auto-refresh tickets well. 2. The sounds for tickets are really bad and can't be changed 3. The back end settings are confusing and a lot of them lack user friendliness

Pros: Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics.

Cons: Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets. Also if you have several products and want to have different knowledge bases you just can use the Enterprise plan, which is expensive (no matter how many users you have).

Pros: super fácil de usar, intuitivo, rápido, estable y excelente Herramientas, facilidad para compartir archivos

Cons: alto costo, Debería tener mejores ofertas para personas o empresas, que requieran asistencia de uno a 5 equipos.

Pros: All my email came into one inbox and could be organized. I was able to make my one folders and sub folders to allow me to put emails in their categories

Cons: Always had issues with connecting with Zoho server and would cause many loading server errors. Would have to close it down and reopen or restart my computer then it would work. No other app on my computer would have that issue

Pros: Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox. The ability to have Zia suggest that I should use smart tags and point to sentiment shifted my priority of your reply and my quality of response. Their customer service is better. And in my opinion its value for money.

Cons: There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.

Pros: Been using Zoho Desk for managing customer queries and it has made the whole process much more organized. the app is value for money , easy to use and clean interface.

Cons: Adavanced feature in chats take some time to set up , mobile app is functional but sometimes feels slower than desktop.

Pros: The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions

Cons: No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed

Pros: It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently. Most of its features are great, the most useful and effective one for us was the automation — it helped us cut down manual work a lot and improve response times based on customer needs. Zoho also gives good transparency when integrating with other tools.

Cons: Zoho Desk has lots of features, but having to pay every time for each one can make it really expensive. The mobile version also needs improvement, it’s not as effective as the desktop one.

Pros: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security.

Cons: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible.

Pros: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup.

Cons: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare.

Pros: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been.

Cons: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk.

Pros: I like most that the software integrates with a suite of tools I use frequently already. Setup is also really simple and provides tremendous value by way of customer support.

Cons: There is a slight learning curve which is not really a huge deal. I'd recommend really exploring the user interface and familiarizing with features before training others.

Pros: I was allowed to create a custom tickets without hassle. Zoho has knowledgeable features that enable to create self service for customers. It has user-friendly service that i find it helpful.

Cons: I had issues with integration with certain third-party apps. The upgrading of higher plans to access certain features.

Pros: Easy to set up and configure sales / lead mganagement tool. The teams appreciate the ability to configure and to add / draw reports from it.

Cons: The Zoho functions need to be configured by an expert user / heavy user. So, not everybody intuitively can drive the tool forward.

Pros: The best part of Zoho Desk for me was its customization options. I could tailor the help desk to our team's exact needs, from workflows and layouts to automation and reporting.

Cons: While Zoho Desk offered a lot of useful features, one thing I liked least was the learning curve for setting up advanced automation and custom workflows.