All categoriesLaunch brief →
Complaint Management
https://www.capterra.com/complaint-management-software/Niches in this category - the functional product types blended into "Complaint Management" (43)
Contact Center & Helpdesk Software34Quality Management System (QMS) Software20CRM Software7EHS Management Software6Whistleblowing & Case Management Software5Voice of Customer & Experience Management Platform5Employee Relations & Case Management Software4Government & Citizen Engagement CRM4Integrated GRC Platform3Work Management & Team Task Collaboration Platform3Customer Service AI Agent & Automation Platform3Financial Services Regulatory Compliance Software2Workflow Automation & BPM Platform2Shared Inbox & Collaborative Email Platform2AI Chatbot & Conversational AI Platform2Healthcare Compliance Management Software2Feedback Kiosk & On-Site Rating Device2No-Code / Low-Code Application Platform2Customer Communications Orchestration & Omnichannel Inbox1Telecom & Subscription Service Billing Software1Sales Engagement & Dialer Platform1Conversational & Messaging CRM1Loyalty & Customer Engagement Platform1Inspection & Audit Checklist App1Life Sciences Regulatory & Submission Software1Customer Feedback & Text Analytics Platform1Knowledge Base & Wiki Software1Reputation & Review Marketing Platform1CMMS & Maintenance Scheduling Software1Asset & Equipment Tracking Software1Calibration Management Software1Whistleblowing Hotline & Ethics Reporting Service1Enterprise Asset Management (EAM) Platform1Live Chat & Website Messaging Software1Occupational Health & Case Management Software1Government Permitting, Licensing & Inspection Software1Survey & Questionnaire Software1Contact Center Quality Management & Workforce Optimization1Field Service Management Software1Product Lifecycle Management (PLM) Collaboration Platform1Business Management Suite for SMBs1Government Meeting & Agenda Management Software1Document & Content Management Software1
137 products4 pages scraped of 4143 in category12 sponsored12 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | Everest Ad | 5 | 1 | - | 5.0 / 5.0 / 0.0 / 0.0 | Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything. Learn more about Everest |
| 2 | Zendesk Suite AdShortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk Support is the leading complaint management software built for better customer relationships. Learn more about Zendesk Suite |
| 3 | Zoho Desk AdShortlist | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration. Learn more about Zoho Desk |
| 4 | 4.6 | 205 | 84% | 4.4 / 4.7 / 4.4 / 4.6 | Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support. Learn more about Issuetrak | |
| 5 | QT9 QMS Ad | 4.8 | 118 | 91% | 4.7 / 4.7 / 4.6 / 4.7 | Centralize & resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files. Learn more about QT9 QMS |
| 6 | 4.6 | 92 | - | 4.5 / 4.6 / 4.4 / 4.5 | A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk | |
| 7 | 4.6 | 108 | 92% | 4.7 / 4.6 / 4.5 / 4.5 | InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. Learn more about InvGate Service Management | |
| 8 | ComplianceQuest AdShortlist | 4.6 | 112 | 82% | 4.5 / 4.6 / 4.7 / 4.5 | 100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! Learn more about ComplianceQuest |
| 9 | 4.5 | 704 | 84% | 4.6 / 4.6 / 4.3 / 4.4 | Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform. Learn more about Freshservice | |
| 10 | Freshdesk AdShortlist | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk |
| 11 | HelpDesk AdShortlist | 4.6 | 180 | - | 4.7 / 4.5 / 4.4 / 4.4 | HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk |
| 12 | Avochato Ad | 4.7 | 135 | 85% | 4.7 / 4.8 / 4.5 / 4.6 | SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato |
| 13 | LiveAgent Shortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent |
| 14 | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Bitrix24 is #1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide. Learn more about Bitrix24 | |
| 15 | TeamSupport Shortlist | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport |
| 16 | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. Learn more about Salesforce Service Cloud | |
| 17 | 4.5 | 769 | - | 4.2 / 4.3 / 4.5 / 4.3 | ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Learn more about JIRA Service Management | |
| 18 | 4.4 | 708 | - | 4.2 / 4.7 / 4.3 / 4.7 | Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. Learn more about Apptivo | |
| 19 | 4.7 | 590 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options. Learn more about Tidio | |
| 20 | NiCE CXone Shortlist | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone |
| 21 | MasterControl Quality Excellence Shortlist | 4.5 | 528 | - | 4.1 / 4.5 / 4.2 / 4.2 | Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management Learn more about MasterControl Quality Excellence |
| 22 | 4.6 | 343 | 80% | 4.8 / 4.5 / 4.4 / 4.4 | Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management. Learn more about Smartsupp | |
| 23 | Vtiger CRM Shortlist | 4.3 | 336 | - | 4.2 / 4.2 / 4.2 / 4.5 | Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. Learn more about Vtiger CRM |
| 24 | Front Shortlist | 4.5 | 286 | 81% | 4.5 / 4.4 / 4.4 / 4.1 | Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale Learn more about Front |
| 25 | 4.6 | 255 | 82% | 4.4 / 4.6 / 4.6 / 4.5 | Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management. Learn more about XM for Customer Experience |