ComplianceQuest

Pros: What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system.

Cons: One of the challenges is that, since it is a managed package, certain components and underlying logic are locked. While this helps maintain the system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package.In Some cases, we needed to build additional configurations or automations outside the package to align the functionality with our internal workflows.

Pros: The flickering fluorescent light overhead is driving me nuts but at least ComplianceQuest keeps everything organized for ISO 13485 compliance and therefore is one less thing to worry about. To be honest I thought I was going to be in for a world of trouble with the risk management portion because I had heard nightmare stories about how difficult the system could be to use. However, ComplianceQuest has the IMDRF codes built into the risk management module and it worked flawlessly (no issues). At least this design matrix was better than the ones we used to keep in Excel that would always be broken.

Cons: Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser. Additionally, I think the search function is awful unless you specifically know what you're searching for, there doesn’t appear to be a way to mass upload our previous documentation as well, which prolonged the transition from paper and required me to work late.

Pros: I love the integrated audit management system because it allows me to run and manage everything directly on the platform, and I can also access files directly with a single click. I really appreciate that. Finally I like the user-friendly documentation and intuitive interface.

Cons: I had problems recording incorrect data and the quality of the audit was compromised. Thats the only thing I didnt like about it happening.

Pros: I like that everything is within the same system because, for example, its functions for document management, access control and Salesforce-based reporting, the ease of generating reports and the simplicity of audits all in one place is excellent.

Cons: The downside would be the dependence on the Salesforce environment. Each update requires validation testing in CQ, which is cumbersome.

Pros: Works well for teams who share responsibilities because everyone can see updates and stay on the same page.

Cons: Might be more than you need if your team only needs basic forms or simple tracking. Also pricing can vary... a lot.

Pros: For working with our document control, change requests and CAPA process I use ComplianceQuest. What I like is how fast everything works here, for example when I update a procedure, the has change instantly. Also the time for an audit is in approval process which I think is great.

Cons: The reporting end feels a bit time consuming because custom reports is sometimes slower and filtering options don’t always make sense. Also when I try to customize certain workflows, it needs admin level implementation, so it takes time and I think the interface can be more modern.

Pros: I really liked it because it offers excellent features with great customization and module configuration, such as workflows and audit templates. Furthermore, I love that it inherently meets high traceability standards, which is vital in our industry.

Cons: I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations. In other words, were dependent on that tool.

Pros: I am daily consumer of ComplianceQuest for document control, training assignments and capa workflow across quality team and regulatory. My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore. The dashboards allow me to easily see what’s pending, what’s approved and anything that needs my attention which makes staying legal much less stressful.

Cons: Though it’s power packed you might feel that it is a little cumbersome when creating new workflows or templates such as there are many levels of configuration before things get going smoothly. Automated notifications are also sometimes unreliable, so I occasionally have to reach out to reviewers myself and I wish the reporting side was a bit more forgiving pulling in custom metrics takes a bit more effort than I would prefer.

Pros: Software that you can customize to your needs, they have a solution for almost any Quality process. It can connect to multiple softwares, databases and ERPs.

Cons: Coming out of the box it is a bit complex, for a company that is starting its journey in a eQMS there is a lot of configuration to do.

Pros: Audit management and document management is the primary key what we are really happy with this product, it help to simplified the process management for our different branches location. Moreover, the security for all the document is heighten, it mean more security layer before granted access to the document.

Cons: Like every other software, ComplianceQuest also has problem with bugs and freezing platform. The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation requirement.

Pros: I like the way the app is build using the objects which makes it so flexible to adopt to our requirements and its table management which is easy to access and manage.

Cons: I would say , if we could leverage the use of some managed packages or features , it would be great. We would like to have some extra privileges when it comes to customization.

Pros: It is built on Salesforce which is highly customizable.

Cons: They have to include your customizations in their package for updates.

Pros: 21 CFR Part 11 compliance built-in is extremely useful, especially for document approvals and training. Workflows can be customized, and we have integrated our existing objects with CQ.

Cons: Audit trails are sometimes difficult to discern, as the user, time, and field are available, but not always the original and changed content.

Pros: ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage.

Cons: ComplianceQuest works with a Development Team in a different country/time zone and therefore any configuration changes that are made takes a longer time to implement.

Pros: It has helped us streamline our training.

Cons: The training is not always the most informative

Pros: Easy to use and train other employees on, very simple. CQ ties everything together better than we had before.

Cons: Navigation at first can be a little confusing.

Pros: Their out of box solution is comprehensive.

Cons: There are no negatives. I only wish we had partnered with ComplianceQuest sooner!

Pros: All eQMS modules are in available in 1 platform.

Cons: Search document pulls obsolete links, it should only show current documents.

Pros: The solution is well thought out and feature rich.

Cons: We have not experienced any issues with ComplianceQuest.

Pros: Easy to use; emails sent for upcoming events

Cons: Have not had a negative experience with ComplicanceQuest.

Pros: ComplianceQuest is really connecting everything into one. Easy to manage. We love the customizable options that they provided through the project as well as the support to make this to happen.

Cons: Using the out of the box was a little challenging. It was easier to have our own sales force developers and create the module from scratch.

Pros: I love how all of the modules interact with each other and also really appreciate the fact that they are customizable to meet our specific needs.

Cons: I wish there was a way to leave comments within the documents in Doc Control, to more easily identify the area that may need clarifications/corrections.

Pros: How easy it is to navigate the system and work with the team.

Cons: So far there is nothing I am unhappy with as Compliance Quest is wonderful and easy to use and the team is fantastic.