XM for Customer Experience

Pros: The interface is great and there are a lot of features that you would expect related to creating surveys

Cons: There are some features that can seem to be technical that could have been handled differently such as reverse scoring.

Pros: The easy with which you can create surveys and dispatch them

Cons: I wish there was a tutorial to walk you through the product when you first sign in. I had to figure out stuff for myself and sometimes through others

Pros: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt

Cons: The data and analysis section needs to be improved. The costing is little high.

Pros: Qualtrics allows your team a secure way to gather NPS data.

Cons: Qualtrics is a bit over complicated when it comes to managing your surveys.

Pros: Whag i like most is the selections i have to choose from

Cons: What i liked least was some buffering but no complaints once that aas fixed

Pros: The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs

Cons: Nothing against this tool, it has really helped us improve on how we handle our customers

Pros: Completeness of the plateform and fast learning curve to master essential functionalities.

Cons: Lack of obvious widgets in the Dashboarding module which forces to resort to third party visual analytics poducts.

Pros: Very flexible tool which can be used both internally and externally. Compliant with data retirements of our organisation and legislation. Easy analysis of responses. Lots of pre-sets which help new users define their survey needs. Good value for money tool.

Cons: Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.

Pros: I used the Qualtrics free trial. I was seeking software to help boost employee engagement and was seeking a way to gather feedback on personnel In a confidential manner. The Qualtrics system is well laid out and was easy to use, we were able to collage an employee feedback survey within a few minutes and issue to as many staff as needed. We decided not to proceed with the purchase of the system due to cost and concerns on if the system would be used.

Cons: We decided not to proceed with the purchase due to cost

Pros: Ease of use, nice UX and user experience

Cons: Sometimes hard to diagnose problems other users might be having with the program

Pros: Easy to use, good customer support experience

Cons: Not as good value as other tools and products maybe

Pros: My favorite things about Qualtrics and the XM structure can really be boiled down to one term: Simplicity. It is so easy to integrate and push forward as you develop a superior business structured around the XM fundamentals. Qualtrics makes things easy - from an end user perspective as well as an admin's.

Cons: It's not free! haha. I do also think the training sessions could be a bit more often.

Pros: Easy to use and prepare reports daily visual management

Cons: Don't feel like any, still if you learn to use this, it is great

Pros: Il existe d'innombrables façons de personnaliser Qualtrics.Mon organisation utilise Qualtrics pour tous les types d' enquêtes, y compris les études de recherche courtes et longues .De plus, les utilisateurs peuvent le personnaliser pour inclure le logo et la palette de couleurs de leur entreprise .Il peut être personnalisé.

Cons: S'il y avait un bouton d' annulation , ce serait vraiment utile plutôt que d' avoir à recharger la nouvelle version en cas d' échec.

Pros: Great program for customer surveys. Easy to use!

Cons: This program has been great. Great customer service too!

Pros: I really like how I was able to listen to calls in real time and assist my agents.

Cons: I do wish that there was a stronger alert system to let agents now that there stats are falling.

Pros: The feed back from customers is very valuable.

Cons: The report statuses could be faster daily.

Pros: I like the amount of features and flexibility, it's easy to track multiple team as well as personal results

Cons: It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as they should

Pros: Didn’t have much of a training session before using Qualtrics but it is very easy to pick up on and use. Quick and easy to create and edit surveys.

Cons: It would be very helpful if there was an undo button instead of having to reload the previous version in the event that you make a mistake.

Pros: qualtrics offers enterprise level solution which makes it easy for larger organization to collect surveys

Cons: qualtrics is expensive. we moved to survey monkey because of the cost.

Pros: I liked that I was able to provide individual surveys to all of my respondents. I also liked that there were robust features available to show specific questions to specific respondents based on their feedback.

Cons: There was a big learning curve to figure out their own language for embedded text and stuff. I will say that I was very impressed with their customer service reps. Very easy to reach and very helpful.

Pros: Easy to use, many options for collecting surveys, and cost efficient

Cons: Needs expensive license for individual use, but has a free option that is limited.