Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
1	Zendesk Suite Ad	4.4	4,079	-	4.3 / 4.3 / 4.4 / 4.2	Increase customer satisfaction with self-service tools that help customers find the answers they need. Learn more about Zendesk Suite
2	Listen360 Ad	4.8	57	-	4.7 / 4.9 / 4.7 / 4.7	Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. Learn more about Listen360
3	BlueConic Ad	4.5	11	-	3.9 / 4.4 / 4.4 / 3.9	BlueConic turns first-party data into real-time revenue decisions — coordinating every channel from acquisition through retention. Learn more about BlueConic
4	Quality Driven Software Ad	4.9	24	-	4.9 / 4.9 / 4.9 / 4.9	Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! Learn more about Quality Driven Software
5	Sogolytics Ad	4.7	730	89%	4.6 / 4.7 / 4.6 / 4.5	SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success. Learn more about Sogolytics
6	Alchemer AdShortlist	4.5	319	-	4.5 / 4.3 / 4.1 / 3.9	Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. Learn more about Alchemer
7	Typeform AdShortlist	4.7	954	80%	4.6 / 4.4 / 4.5 / 4.2	Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. Learn more about Typeform
8	Zoho CRM Plus Ad	4.4	71	-	4.2 / 4.1 / 4.3 / 4.4	Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
9	Intercom Ad	4.5	1,133	-	4.4 / 4.3 / 4.4 / 4.0	Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. Learn more about Intercom
10	Zoho Survey Ad	4.6	451	85%	4.7 / 4.4 / 4.5 / 4.3	Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. Learn more about Zoho Survey
11	ReverseLogix Ad	0	0	-	– / – / – / –	ReverseLogix offers a centralized, SaaS platform designed to fit every aspect of your returns and after-sales care management. Learn more about ReverseLogix
12	GiveMe5.ai Ad	4.7	86	-	4.8 / 4.7 / 4.6 / 4.7	AI agents manage your reviews, Google Business Profiles, and local rankings 24/7. Built for agencies and multi-location brands. Learn more about GiveMe5.ai
13	SurveyLegend AdShortlist	4.6	964	-	4.6 / 4.4 / 4.5 / 4.3	Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer satisfaction. Learn more about SurveyLegend
14	Survicate Ad	4.6	99	-	4.7 / 4.8 / 4.3 / 4.3	Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. Learn more about Survicate
15	ReviewInc Ad	4.8	35	-	4.7 / 4.8 / 4.8 / 4.7	ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. Learn more about ReviewInc
16	IntouchSurvey Ad	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction. Learn more about IntouchSurvey
17	SurveyMonkey Shortlist	4.6	10,452	81%	4.6 / 4.3 / 4.5 / 4.4	Improve customer satisfaction with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with 200+ integrations Learn more about SurveyMonkey
18	Freshdesk	4.5	3,420	81%	4.5 / 4.5 / 4.3 / 4.4	Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk
19	Pipedrive	4.5	3,050	81%	4.5 / 4.4 / 4.3 / 4.4	Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. Learn more about Pipedrive
20	Jotform	4.7	2,876	84%	4.7 / 4.5 / 4.6 / 4.5	Easily collect and track powerful customer satisfaction data with Jotform Enterprise. Learn more about Jotform
21	LiveAgent	4.7	1,781	88%	4.6 / 4.7 / 4.6 / 4.6	Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
22	Trustpilot	4.5	1,204	-	4.6 / 4.2 / 4.4 / 4.2	A customer review management tool that brings businesses and consumers together through reviews. Learn more about Trustpilot
23	Nextiva	4.6	916	84%	4.5 / 4.6 / 4.6 / 4.5	Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience. Learn more about Nextiva
24	TeamSupport	4.5	848	82%	4.4 / 4.5 / 4.3 / 4.4	Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport
25	Birdeye	4.7	704	85%	4.7 / 4.6 / 4.6 / 4.5	Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. Learn more about Birdeye