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Customer Satisfaction
https://www.capterra.com/customer-satisfaction-software/Niches in this category - the functional product types blended into "Customer Satisfaction" (67)
Voice of Customer & Experience Management Platform71Reputation & Review Marketing Platform48Survey & Questionnaire Software31Customer Feedback & Text Analytics Platform29Contact Center & Helpdesk Software29Product Management & Roadmapping Platform15Feedback Kiosk & On-Site Rating Device9In-Product Feedback & Bug Reporting Tool9Customer Intelligence & Churn Analytics Platform6Customer Success Platform6CRM Software6Customer Service AI Agent & Automation Platform6Local Listings & Multi-Location Marketing Platform6Contact Center Quality Management & Workforce Optimization5Customer Data Platform & AI Personalization5Market Research & Survey Analytics Platform5Customer Communications Orchestration & Omnichannel Inbox4Guest Experience & Hospitality CX Platform4User Research & Usability Testing Platform3AI Chatbot & Conversational AI Platform3Loyalty & Customer Engagement Platform3Knowledge Base & Wiki Software3Interactive Content & Quiz Builder2Conversational & Messaging CRM2Visitor Management Software2Forms Automation & Mobile Data Capture Platform2Queue Management & Virtual Waitlist Software2Unified Communications (UCaaS) Platform2Customer Journey Mapping Software2Conversation Intelligence & Speech Analytics2WhatsApp Business Messaging & Marketing Platform2Online Community & Discussion Platform2Customer & Partner Training / Extended Enterprise LMS1ERP Suite1Professional Services Automation (PSA) Software1Lead Capture & Lead Management Software1Whistleblowing & Case Management Software1AI Sales Assistant & Revenue Intelligence1AI Decision Intelligence & Forecasting Platform1Client Portal & Document Collection Platform1Workflow Automation & BPM Platform1Customer Communications Management (CCM) Software1Async Video Messaging & Screen Recording Tool1Creative Proofing & Online Review Platform1Shared Inbox & Collaborative Email Platform1Work Management & Team Task Collaboration Platform1Conversational Marketing & Chatbot Lead Capture1Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Virtual Try-On & AR Commerce Platform1Product & Digital Analytics Platform1Staffing Agency Software1Digital Adoption Platform (DAP)1Assessment, Exam & Quiz Platform1Text-to-Pay & Conversational Payment Platform1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Digital Experience Analytics & Session Replay Platform1User Onboarding & Product Adoption Platform1Co-Browsing & Visual Customer Support Platform1Customer Advocacy & Referral Marketing Platform1Guest WiFi Marketing & Analytics Platform1Video Testimonial Collection Platform1User-Generated Content & Social Wall Platform1CPaaS / Messaging API Platform1Occupational Health & Case Management Software1Ecommerce Product Review & Ratings Widget1Ecommerce Personalization & Recommendation Engine1
345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | Playvox Shortlist | 4.8 | 109 | 88% | 4.7 / 4.7 / 4.7 / 4.7 | Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction. Learn more about Playvox |
| 52 | 4.9 | 96 | - | 4.8 / 4.9 / 4.8 / 4.7 | Our Experience Management Software can help you improve customer and employee satisfaction and become an award-winning agency. Learn more about Home Care Pulse | Experience Management | |
| 53 | 4.6 | 93 | - | 4.7 / 4.6 / 4.5 / 4.5 | Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. Learn more about Kenect | |
| 54 | 4.4 | 91 | - | 4.3 / 4.2 / 4.4 / 4.2 | Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels. Learn more about Avaya UCaaS | |
| 55 | 4.3 | 90 | - | 3.8 / 4.0 / 4.3 / 3.8 | Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. Learn more about Sprinklr | |
| 56 | 4 | 90 | - | 3.9 / 3.8 / 3.9 / 4.0 | Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. Learn more about Efficy CRM | |
| 57 | 4.5 | 87 | - | 4.6 / 4.7 / 4.2 / 4.5 | Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. Learn more about Groove | |
| 58 | 4.6 | 80 | - | 4.7 / 4.6 / 4.3 / 4.4 | QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee). Learn more about QuickTapSurvey | |
| 59 | 4.6 | 79 | - | 4.6 / 4.7 / 4.6 / 4.4 | Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Learn more about Kustomer | |
| 60 | 4.6 | 77 | - | 4.7 / 4.6 / 4.3 / 4.5 | Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny | |
| 61 | 4.2 | 77 | - | 3.4 / 4.5 / 4.0 / 4.1 | Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools. Learn more about Centercode | |
| 62 | 4.8 | 71 | - | 4.7 / 4.8 / 4.6 / 4.8 | Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster. Learn more about Userback | |
| 63 | 4.8 | 70 | - | 4.7 / 4.7 / 4.6 / 4.6 | Engage more customers the personal way with interactive videos. Learn more about VideoAsk | |
| 64 | 4.3 | 70 | - | 4.2 / 4.1 / 3.8 / 3.8 | UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice | |
| 65 | Zonka Feedback Shortlist | 4.8 | 68 | - | 4.7 / 4.9 / 4.7 / 4.9 | Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS. Learn more about Zonka Feedback |
| 66 | 4.4 | 67 | - | 4.4 / 4.4 / 4.2 / 4.0 | The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads. Learn more about Involve.me | |
| 67 | 4.5 | 63 | - | 4.6 / 4.7 / 4.5 / 4.5 | pulseM empowers you to turn unhappy customers into satisfied ones, improve customer experience, and build a loyal customer base. Learn more about pulseM | |
| 68 | 4.9 | 62 | - | 4.8 / 4.8 / 4.7 / 4.8 | Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more! Learn more about SurveyLab | |
| 69 | 4.8 | 61 | - | 4.9 / 4.9 / 4.5 / 4.8 | Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat | |
| 70 | 4.9 | 59 | - | 4.8 / 4.8 / 4.8 / 4.9 | RateMyService is a Customer Satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in staffs email signatures. Learn more about Rate My Service | |
| 71 | 4.8 | 57 | - | 4.8 / 4.9 / 4.6 / 4.7 | Delighted is the easiest and fastest way to gather and act on customer, satisfaction and experience insights. Learn more about Delighted | |
| 72 | 4.8 | 56 | - | 4.7 / 4.6 / 4.6 / 4.9 | Clarity is a free, easy-to-use tool that help you understand how real people actually use your site. Learn more about Microsoft Clarity | |
| 73 | 4.5 | 56 | - | 4.5 / 4.7 / 4.5 / 4.6 | Improve customer satisfaction with dynamic chat, behavioral segmentation and a truly personalized experience with FROGED's robust tool. Learn more about Froged | |
| 74 | 4.6 | 53 | - | 4.7 / 4.5 / 4.5 / 4.1 | GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback | |
| 75 | 4.8 | 52 | - | 4.5 / 4.9 / 4.6 / 4.9 | Australian cloud based survey software with 24 x 7 expert advice & support. Custom brand surveys with powerful reports & analytics. Learn more about Spark Chart |