Kustomer

Pros: Su escalabilidad es optima para empresas de diferentes tamaños puesto que permite adaptar facilmente las necesidades cambianes, ofreciendo potente capacidad en el momento de analizar y gestionar informeslo que permite monitorear el rendimiento en las areas a mejorar.

Cons: la limitaada personalizacion es algo que se podria mejorar en un futuro logrando que sea mas amigable e intuitiva.

Pros: I like that it helps us resolve customer inquiries after hours when we don't have a live agent to pick up the phone.

Cons: So far we have been pleased with the ease of use. No complaints.

Pros: complex customer view- timeline of all interactions through various platforms next generation AI- uses AI to do repetitive tasks scale size endless- can handle high volumes of support to the customer

Cons: high learning curve- very complex for a new user to get used too over kill for small business may be to much for a small ordinary business cost not friendly quite the price for a small company to pay for

Pros: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service.

Cons: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan

Pros: The AI integration and that it's a very seamless CRM

Cons: There was not much that I did not like. It is better than most crms out there

Pros: I like that the tool has revolutionized our customer services with easy to use interface.

Cons: The tool is not cost effective compared to alternatives.

Pros: many people experience with bad costumer , im happy finally kustomer take care of it

Cons: at the begining this was kind of dificult to use it

Pros: Good customer service, helps to manage tools and helpful in managing customer interaction.

Cons: Sometimes the responses are delayed and error is occurred.

Pros: Je pense que c'est le fait que ce CRM utilise des chatbots et des workflows automatisés pour traiter les demandes répétitives afin de nous faciliter la tâche.

Cons: C'est le fait que ce CRM est assez limité en mode hors connexion.

Pros: Kustomer has resulted in many happy customers.

Cons: Kustomer does not have any flaws ever at all.

Pros: When it comes to handling customer care matters, Kustomer offers great features and is very capable. I like the many CRM features. The tool is easy to use.

Cons: No flaws whatsoever. It has been amazing.

Pros: Very user friendly app customer service agents are knowledgeable and friendly

Cons: Couldnt get thru except fir live chat system wasnt connecting properly

Pros: It's so easy to use. Everything is right there under one profile. If multiple profiles need to be linked together that is simple as well.

Cons: sometimes you have a hard time prioritizing email addresses and phone numbers

Pros: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations.

Cons: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times.

Pros: Easy to connect with agents for quick assistance

Cons: Relatively high cost, sometimes delay using web browser

Pros: It is an easy platform to deal with customer's requests, and you can integrate different channels, such as email and Social Media, all in one platform.

Cons: Nothing bad to mention. Great software and integrations.

Pros: Single pane of glass for our agents to serve customers. We can provide a comprehensive history of the user for all support-related requests out of the box, and are able to integrate with our other platforms to show additional items such as order history.

Cons: As is typical some features were oversold and did require additional time and energy to implement. Differentiating the incoming email channels was a pain point.

Pros: One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email.

Cons: What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times.

Pros: I love Kustomer's tag management, snooze statuses, and the ability to move and merge tickets. It is definitely one of the more robust customer support tools with lots of great features.

Cons: - Glitchy at times, like their redaction feature stopped working as it should and chats were coming in after the set business hours - Shortcuts are hard to search. You search by the shortcut name, but would be great if you could do filtered searches or search by the body of the shortcut - It's hard to also download shortcut data - Unlike Zendesk or Gmail, you have to navigate to the customer's profile before starting an outbound contact

Pros: We always use Kustomer as it is really helpful for us agents as it is our way to leave internal notes for every interactions which can be seen as well by the next agent who will assist the customer. Also, Kustomer tool is linked to one of our main tools and so it is easy for us to locate the accounts of our guests. Kustomer has a lot of features where in we can see our previous chats, listen to previous calls, or check the emails sent to the customers which can help us provide a good customer support experience.

Cons: I think one of the things that I dislike about using Kustomer is that sometimes whenever we are being rated by our customers for a 5 star rating through UJET, it does not reflect or generate into a smiley and so our total score does not increase.

Pros: Having a real time notification on the kustomer is one of the best feature I have encountered.

Cons: Some surveys on the tickets did not reflect real time. Worst case scenario surveys just vanished.

Pros: We use Kustomer for ticketing on emails and tickets relating to calls. It is valuable as we notate every interaction to assist customers on this application. This makes it easier to backtrack and review every customer interaction our customers have with us. It is fairly sorted and dated to avoid confusion as well and it is really easy to use!

Cons: I experienced some flaws on the application mainly when merging tickets. Sometimes when we receive a new call, it will reroute even though we are still engaged on a different ticket, making it chaotic and sometimes you'll commit mistakes with merging the wrong ticket. It is inconvenient to split tickets on this application