Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
1	ECI Homebuilder Sales & Marketing Ad	4.1	23	-	4.3 / 4.3 / 3.8 / 4.2	ECI Homebuilder Sales Software helps builders capture, qualify, and convert buyers with CRM, lot maps, virtual tours, and design tools. Learn more about ECI Homebuilder Sales & Marketing
2	Zendesk Suite AdShortlist	4.4	4,079	-	4.3 / 4.3 / 4.4 / 4.2	Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale. Learn more about Zendesk Suite
3	BlueConic Ad	4.5	11	-	3.9 / 4.4 / 4.4 / 3.9	BlueConic turns first-party data into real-time revenue decisions — coordinating every channel from acquisition through retention. Learn more about BlueConic
4	Zoho CRM Ad	4.3	6,972	-	4.2 / 4.1 / 4.3 / 4.3	CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. Learn more about Zoho CRM
5	Listen360 Ad	4.8	57	-	4.7 / 4.9 / 4.7 / 4.7	Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. Learn more about Listen360
6	Zoho CRM Plus Ad	4.4	71	-	4.2 / 4.1 / 4.3 / 4.4	Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
7	Survicate AdShortlist	4.6	99	-	4.7 / 4.8 / 4.3 / 4.3	Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. Learn more about Survicate
8	Alchemer Ad	4.5	319	-	4.5 / 4.3 / 4.1 / 3.9	Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. Learn more about Alchemer
9	Zoho Desk AdShortlist	4.5	2,212	-	4.4 / 4.3 / 4.5 / 4.5	Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. Learn more about Zoho Desk
10	Freshdesk Ad	4.5	3,420	81%	4.5 / 4.5 / 4.3 / 4.4	Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk
11	Fin Ad	4.6	14	-	4.4 / 4.3 / 4.6 / 4.5	Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Learn more about Fin
12	livepro Ad	4.8	182	96%	4.7 / 4.9 / 4.6 / 4.8	livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. Learn more about livepro
13	Preferred Patron Loyalty Ad	4.9	109	97%	4.8 / 5.0 / 4.8 / 4.9	Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control. Learn more about Preferred Patron Loyalty
14	ChurnZero Ad	4.7	129	88%	4.3 / 4.9 / 4.4 / 4.7	ChurnZero is the platform and partner for customer growth. Learn more about ChurnZero
15	Thought Industries Ad	4.6	80	-	4.2 / 4.4 / 4.2 / 4.4	The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. Learn more about Thought Industries
16	Survey Analytica Ad	5	11	-	5.0 / 4.9 / 5.0 / 5.0	SurveyAnalytica: Empower your Data, Accelerate your Decisions. Learn more about Survey Analytica
17	SurveyLegend AdShortlist	4.6	964	-	4.6 / 4.4 / 4.5 / 4.3	Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer experience. Learn more about SurveyLegend
18	Waitwhile Ad	4.7	63	-	4.7 / 4.7 / 4.4 / 4.6	Know the services and staff members guests prefer, the text conversations you had and more. Easily open up new marketing opportunities. Learn more about Waitwhile
19	Sogolytics AdShortlist	4.7	730	89%	4.6 / 4.7 / 4.6 / 4.5	SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty. Learn more about Sogolytics
20	Marvin Ad	4.8	12	-	4.9 / 4.9 / 4.7 / 5.0	HeyMarvin is where every next decision starts—turning feedback into insights that help teams move faster, smarter, together. Learn more about Marvin
21	Uberall Ad	4.6	37	-	4.5 / 4.8 / 4.5 / 4.4	Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience Learn more about Uberall
22	ReviewInc Ad	4.8	35	-	4.7 / 4.8 / 4.8 / 4.7	ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. Learn more about ReviewInc
23	ThinkOwl Ad	0	0	-	– / – / – / –	Omnichannel customer service software suite fully powered by artificial intelligence (AI). Learn more about ThinkOwl
24	EthOS Ad	0	0	-	– / – / – / –	Boost your customer empathy and qualitative research efficiency with EthOS. Learn more about EthOS
25	Intouch Insight CX Platform Ad	4.3	12	-	4.5 / 4.6 / 4.2 / 4.2	The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. Learn more about Intouch Insight CX Platform