Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rec	Ease / Svc / Feat / Value	Description
651	INDE BroadcastAR	-	– / – / – / –	We revolutionise the way brands and organisations communicate with the world. Learn more about INDE BroadcastAR
652	VeriChannel	-	– / – / – / –	Omni-Channel delivery platform for delivering digital banking capabilities across multiple channels Learn more about VeriChannel
653	Feedal	-	– / – / – / –	Feedal is a cloud-based customer experience tool that helps businesses create intelligent forms and delivers real-time insights. Learn more about Feedal
654	Roundesk	-	– / – / – / –	An agile, efficient, modern and highly automated platform offering your customers and employees business solutions. Learn more about Roundesk
655	CallVU	-	– / – / – / –	The complete digital call experience, allowing call agents to engage customers with on-call collaboration, esign, cobrowse, & IVR. Learn more about CallVU
656	Me-Grow Enterprise	-	– / – / – / –	Me-Grow Enterprise: An integrated insights management platform powered by AI by global market research company Markelytics Solutions. Learn more about Me-Grow Enterprise
657	Fonvirtual Virtual PBX	-	– / – / – / –	A virtual PBX is a telephone system that uses the internet to manage the external and internal calls of a company. Learn more about Fonvirtual Virtual PBX
658	LazyMonkey	-	– / – / – / –	Lazy Monkey offers a QR-based system to easily collect and manage feedback for healthcare services, public services, malls, customers. Learn more about LazyMonkey
659	GetWelcom	-	– / – / – / –	GetWelcom is hotel software enhancing guest experiences via digital check-in, virtual directories, and VoIP telephony. Learn more about GetWelcom
660	Your Feedback Solutions	-	– / – / – / –	Your Feedback Solutions is reputation management software that helps businesses collect and manage customer reviews and feedback. Learn more about Your Feedback Solutions
661	JourneyTrack	-	– / – / – / –	Create living, data-driven journey maps to help design world-class customer experiences. Learn more about JourneyTrack
662	ConfirmKit	-	– / – / – / –	User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit
663	Cemantica	-	– / – / – / –	A powerful customer experience platform to build your Customer Journey Maps, manage CX Programs and integrate your VoC data. Learn more about Cemantica
664	OPINATOR	-	– / – / – / –	OPINATOR combines real-time feedback, advanced analytics, and personalized insights to drive customer engagement and business growth. Learn more about OPINATOR
665	Vitaminise	-	– / – / – / –	Customer experience solution that helps gather and analyze client feedback, streamline claims management process, handle quotes & more. Learn more about Vitaminise
666	FoxMetrics	-	– / – / – / –	FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. Learn more about FoxMetrics
667	Metaforce	-	– / – / – / –	Customer communication management platform designed to centralize all written communications Learn more about Metaforce
668	YoHe	-	– / – / – / –	YoHe is a cloud-based customer feedback platform for all customer service industries. Learn more about YoHe
669	Wavetec QMS	-	– / – / – / –	Queue management system that helps manage wait times and queues via mobile app, appointment or ticket kiosk. Learn more about Wavetec QMS
670	Videate	-	– / – / – / –	For CX leaders, Videate streamlines how-to video content creation and enriches the quality of customer interactions with your brand. Learn more about Videate
671	Customer Monitor	-	– / – / – / –	Fully managed customer experience software solution with trending capabilities and text analytics. Learn more about Customer Monitor
672	Userowl	-	– / – / – / –	Cloud-based feedback software allowing users to submit suggestions, bug reports, and feature requests from within any application. Learn more about Userowl
673	Modyo	-	– / – / – / –	Modyo is a composable frontend platform designed for large enterprises and financial institutions to build digital channels. Learn more about Modyo
674	Wyapy	-	– / – / – / –	Wyapy feedback software helps businesses gather customer insights via customizable surveys and AI-powered analytics. Learn more about Wyapy
675	moveXM	-	– / – / – / –	moveXM is the AI-powered all-in-one software platform for feedback management, made and hosted in Germany. Learn more about moveXM