Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
76	Smartlook	4.7	136	91%	4.7 / 4.5 / 4.6 / 4.5	Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels Learn more about Smartlook
77	OnceHub	4.6	135	81%	4.1 / 4.6 / 4.5 / 4.5	Businesses use OnceHub's appointment scheduling and digital engagement solutions to fast-track sales and streamline service delivery. Learn more about OnceHub
78	Creatio CRM	4.7	133	90%	4.7 / 4.7 / 4.7 / 4.7	New Era of CRM: Built on AI. Ready to act Learn more about Creatio CRM
79	UserTesting	4.5	131	82%	4.4 / 4.4 / 4.5 / 4.5	UserTesting helps organizations to create the best customer experience powered by human insights. Learn more about UserTesting
80	facelift	4.4	131	-	4.3 / 4.7 / 4.2 / 4.1	Facelift offers a multi-faceted solution to manage your customer experience across all channels centrally and efficiently. Learn more about facelift
81	SurveySparrow Shortlist	4.4	121	-	4.5 / 4.3 / 4.3 / 4.3	Transform feedback into loyalty and growth with SurveySparrow’s CX suite, providing actionable insights and enhance customer experience Learn more about SurveySparrow
82	Medallia Concierge	4.5	117	86%	4.5 / 4.6 / 4.4 / 4.5	Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. Learn more about Medallia Concierge
83	Faveo Helpdesk	4.5	117	81%	4.4 / 4.7 / 4.2 / 4.7	Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. Learn more about Faveo Helpdesk
84	Contentsquare	4.8	116	96%	4.4 / 4.9 / 4.7 / 4.4	Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. Learn more about Contentsquare
85	SmartSurvey	4.6	114	94%	4.7 / 4.7 / 4.6 / 4.6	Transform CX with SmartSurvey—securely gather real-time feedback across key touchpoints. Use NPS, CSAT, CES, and dashboards to track KP Learn more about SmartSurvey
86	TeamSupport Messaging & Live Chat	4.6	114	85%	4.6 / 4.5 / 4.4 / 4.4	TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. Learn more about TeamSupport Messaging & Live Chat
87	Nextiva Contact Center Shortlist	4.5	112	86%	4.5 / 4.5 / 4.4 / 4.4	Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. Learn more about Nextiva Contact Center
88	Oktopost	4.5	110	-	4.5 / 4.6 / 4.2 / 4.4	Oktopost is a B2B social engagement suite that supports modern data-driven organizations. Learn more about Oktopost
89	Bright Pattern	4.8	104	91%	4.7 / 4.8 / 4.6 / 4.8	Leading provider of AI-powered omnichannel cloud contact center software. Learn more about Bright Pattern
90	AskNicely	4.6	100	88%	4.5 / 4.7 / 4.1 / 4.3	AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome. Learn more about AskNicely
91	Crewhu	4.9	98	-	4.9 / 4.9 / 4.7 / 4.9	For MSP Industry: Employee recognition, badges, prize store, performance measurement, social networking and gamification functionality. Learn more about Crewhu
92	Dovetail	4.6	97	-	4.6 / 4.7 / 4.3 / 4.4	Dovetail is the only AI-first insights hub that automatically centralizes scattered customer feedback. Learn more about Dovetail
93	Kenect	4.6	93	-	4.7 / 4.6 / 4.5 / 4.5	Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. Learn more about Kenect
94	CxEngage	4.4	91	-	4.3 / 4.1 / 4.2 / 3.7	Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application. Learn more about CxEngage
95	Sprinklr	4.3	90	-	3.8 / 4.0 / 4.3 / 3.8	Manage all of your enterprise’s digital customer experiences in one place with Sprinklr—the world’s only Unified-CXM platform. Learn more about Sprinklr
96	Experience.com Shortlist	4.7	89	-	4.8 / 4.5 / 4.7 / 4.6	Experience.con: Enhance CX, EX, & Reputation with AI-driven XMP for data-driven growth. Elevate your business! Learn more about Experience.com
97	Groove	4.5	87	-	4.6 / 4.7 / 4.2 / 4.5	Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. Learn more about Groove
98	Chekkit	4.8	82	-	4.9 / 4.9 / 4.8 / 4.8	Chekkit is a customer interaction platform that helps local businesses get found online, be the obvious choice, and win more business. Learn more about Chekkit
99	UXPressia	4.8	80	-	4.7 / 4.8 / 4.6 / 4.6	Transform your customer experience online with personas, journey and impact maps. Learn more about UXPressia
100	Unifocus	4.5	80	-	4.3 / 4.2 / 4.3 / 4.3	Unifocus empowers businesses to forecast staffing, optimize tasks, and streamline operations to unlock efficiency & boost productivity. Learn more about Unifocus