Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
201	Arena	4.5	22	-	4.7 / 4.6 / 4.3 / 4.3	With Arena Live Chat and Live Blog, customers benefit from real-time updates, the ability to ask and answer questions, and more. Learn more about Arena
202	youengage	4.9	21	-	4.9 / 4.8 / 4.5 / 4.9	Customer engagement solution to help generate leads, engage users, and get feedback using quizzes, surveys, polls, live Q&A, and more. Learn more about youengage
203	Wiseback	4.9	21	-	4.9 / 4.9 / 4.7 / 4.9	Customer experience management software that allows businesses to create, share and manage surveys for collecting feedback. Learn more about Wiseback
204	Replyco	4.7	21	-	4.6 / 4.6 / 4.4 / 4.7	Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces. Learn more about Replyco
205	Emojot	4.7	21	-	4.8 / 4.8 / 4.8 / 4.7	Assess customer feedback via touchpoint surveys throughout their lifecycle. Track satisfaction & loyalty using real-time analytics. Learn more about Emojot
206	eShoppingAdvisor	5	20	-	4.9 / 5.0 / 4.6 / 4.6	eShoppingAdvisor is a B2B reviews management software designed to enhance the online reputation and visibility of eCommerce businesses Learn more about eShoppingAdvisor
207	Quizell	5	20	-	4.9 / 5.0 / 4.8 / 4.9	Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. Learn more about Quizell
208	NextMe	4.9	20	-	4.9 / 5.0 / 4.8 / 4.9	NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers. Learn more about NextMe
209	Qualaroo	4.7	20	-	4.7 / 4.7 / 4.5 / 4.7	Qualaroo is a cloud-based CX optimization software for mapping customers¿ journeys across various touchpoints. Learn more about Qualaroo
210	EvaluAgent	4.7	20	-	4.5 / 4.8 / 4.5 / 4.8	Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform. Learn more about EvaluAgent
211	Smaply	4.4	20	-	4.0 / 4.5 / 3.8 / 3.9	Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients. Learn more about Smaply
212	Dixa	4.3	20	-	4.3 / 4.3 / 3.9 / 4.2	Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. Learn more about Dixa
213	Pyze	4.8	19	-	4.4 / 4.7 / 4.9 / 4.7	Pyze is the leading usage analytics and business process optimization platform to maximize user adoption, productivity, efficiency. Learn more about Pyze
214	Aimtell	4.6	19	-	4.5 / 4.9 / 4.4 / 4.8	Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell
215	Solvemate	4.6	19	-	4.1 / 4.9 / 4.3 / 4.4	Solvemate enables brands to deliver quality customer service through meaningful conversations. Learn more about Solvemate
216	XEBO.ai	4.5	19	-	4.4 / 4.8 / 4.2 / 4.6	XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. Learn more about XEBO.ai
217	Surveypal	4.4	19	-	4.3 / 4.3 / 4.0 / 4.1	Surveypal captures and analyzes every piece of feedback, allowing you to anticipate customer needs and improve the customer experience. Learn more about Surveypal
218	Antavo	4.4	19	-	4.4 / 4.9 / 4.3 / 4.6	Antavo helps businesses design the loyalty program of their dreams. The scalable, pure-play loyalty technology is easy to integrate. Learn more about Antavo
219	Sagicc	4.4	19	-	4.4 / 4.2 / 4.4 / 4.5	Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers. Learn more about Sagicc
220	Eloquant	4.3	19	-	4.1 / 4.2 / 4.4 / 3.9	All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers. Learn more about Eloquant
221	Mopinion	4.2	19	-	3.9 / 4.3 / 4.3 / 4.4	All-in-One User Feedback Software for Digital Channels. Learn more about Mopinion
222	inconnect	3.9	19	-	4.1 / 3.7 / 4.3 / 4.1	Connect and centralize all your CX channels Learn more about inconnect
223	Keatext	3.8	19	-	4.1 / 4.3 / 3.5 / 3.7	Keatext brings the voice of customer and employee into your day-to-day activities to create better people experiences. Learn more about Keatext
224	Ovation	5	18	-	4.9 / 5.0 / 4.8 / 4.7	Actionable guest feedback that actually drives revenue. Voted #1 Guest Feedback Platform for Restaurants. Learn more about Ovation
225	Customer Thermometer	4.9	18	-	4.8 / 4.9 / 4.8 / 5.0	1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email. Learn more about Customer Thermometer