Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
151	Kapture CX	4.2	40	-	4.4 / 4.3 / 4.2 / 4.2	Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. Learn more about Kapture CX
152	SendX	4.6	39	-	4.5 / 4.6 / 4.5 / 4.5	SendX is an AI-powered email marketing platform built to maximize deliverability for high-volume senders. Learn more about SendX
153	InputKit	4.9	38	-	4.8 / 5.0 / 4.9 / 4.7	Optimize your customer experience with authentic feedback, customer satisfaction surveys and concrete performance indicators. Learn more about InputKit
154	ThriveDesk	4.7	37	-	4.8 / 4.8 / 4.6 / 4.8	Connect with customers and resolve their issues through ticket and feedback management. Learn more about ThriveDesk
155	Perkville	4.7	37	-	4.7 / 4.7 / 4.5 / 4.6	Customer loyalty tool that helps businesses create and manage loyalty programs, referral programs, social media campaigns, and more. Learn more about Perkville
156	Quiq	4.5	37	-	4.8 / 4.6 / 4.3 / 4.5	Quiq is the agentic AI agent customer journey platform that turns customer needs into fast, reliable resolution. Learn more about Quiq
157	SmartKarrot	4.4	37	-	4.2 / 4.8 / 4.3 / 4.4	Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion. Learn more about SmartKarrot
158	Desku	4.7	36	-	4.6 / 4.6 / 4.3 / 4.9	Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. Learn more about Desku
159	Process360 Live	4.7	36	-	4.5 / 4.6 / 4.5 / 4.4	The iGrafx Process360 Live enhances CX with journey mapping and optimized processes, ensuring seamless, high-quality interactions. Learn more about Process360 Live
160	Feedbackly	4.2	36	-	4.4 / 4.0 / 4.2 / 4.0	All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey. Learn more about Feedbackly
161	SmileBack	4.9	35	-	5.0 / 4.8 / 4.7 / 4.7	SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Learn more about SmileBack
162	Gupshup	4.3	35	-	4.4 / 4.1 / 4.3 / 4.2	Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support. Learn more about Gupshup
163	Verified Reviews	4	35	-	3.9 / 3.9 / 3.9 / 3.8	Our UGC platform for brands to manage, moderate and activate reviews and broadcast the VoC to boost visibility and customer retention. Learn more about Verified Reviews
164	Localyser	4.8	33	-	4.7 / 4.8 / 4.5 / 4.5	We make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, GlassDoor, App Stores & more Learn more about Localyser
165	Medallia Experience Cloud	4.5	33	-	4.5 / 4.3 / 4.4 / 4.4	Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud
166	Totango	3.7	33	-	3.6 / 3.7 / 3.6 / 3.6	Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement. Learn more about Totango
167	WeBee	4.9	32	-	4.9 / 4.9 / 4.8 / 4.8	WeBee is a 360-degree white-labeled guest experience platform that delivers more revenues, positive review scores & guest satisfaction. Learn more about WeBee
168	Bazaarvoice	4.3	32	-	3.9 / 4.0 / 4.1 / 3.4	Bazaarvoice's customer experience software allows brands and retailers to build smarter shopper experiences across the buyer journey. Learn more about Bazaarvoice
169	Mayday	4.7	31	-	4.8 / 4.7 / 4.4 / 4.1	Mayday is the omnichannel knowledge base that simplifies operations and elevates service. Learn more about Mayday
170	Cayzu	5	30	-	4.9 / 4.9 / 5.0 / 4.9	Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. Learn more about Cayzu
171	zenloop	4.9	30	-	4.9 / 5.0 / 4.7 / 4.6	zenloop is a CX Action Management platform that allows businesses to automatically turn customer feedback into impactful initiatives. Learn more about zenloop
172	Retently	4.9	30	-	4.8 / 4.8 / 4.7 / 4.7	Track key CX metrics: NPS, CSAT & CES, collect and provide valuable insights into your customer feedback. Learn more about Retently
173	elevio	4.6	30	-	4.7 / 4.7 / 4.4 / 4.6	Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
174	InAppStory	5	29	-	4.6 / 5.0 / 5.0 / 5.0	With tools like stories, mini-games, in-app messaging, and personalized content, we help businesses connect with their users. Learn more about InAppStory
175	Leadoo	4.6	29	-	4.4 / 4.8 / 4.4 / 4.5	Leadoo, The Conversion Platform provides you with a complete set of tools and essential insights for converting your website visitors. Learn more about Leadoo