Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
576	Surveytagger	4	1	-	4.0 / 5.0 / 4.0 / 5.0	Cloud-based feedback analysis tool that assists enterprises with customer analytics, product management and employee experience. Learn more about Surveytagger
577	Mapp Marketing Cloud	3	1	-	3.0 / 0.0 / 4.0 / 0.0	An insight-led customer experience platform that enhances the customer journey with real-time insights and cross-channel marketing. Learn more about Mapp Marketing Cloud
578	Critizr	3	1	-	3.0 / 3.0 / 4.0 / 0.0	Leader in Customer feedback collection Critizr helps companies optimize their customers experience to improve their satisfaction. Learn more about Critizr
579	Marigold Grow	3	1	-	2.0 / 4.0 / 2.0 / 2.0	Grow by Zeta is a digital experience platform that allows users to collect opt-ins and learn more about their customers. Learn more about Marigold Grow
580	Verint Voice of the Customer	2	1	-	2.0 / 2.0 / 3.0 / 1.0	CX suite that helps businesses measure and improve customer experience by managing feedback, ratings and reviews on a unified platform. Learn more about Verint Voice of the Customer
581	Press Ganey	0	0	-	– / – / – / –	Platform to connect people, processes, and technology, helping healthcare organizations understand individuals and optimize experiences Learn more about Press Ganey
582	Skeepers Feedback Management	0	0	-	– / – / – / –	Our UGC solution for brands to capture feedback at any touchpoint in the customer journey and transform VoC into strategic activations. Learn more about Skeepers Feedback Management
583	Terac	0	0	-	– / – / – / –	Terac is customer research software that automates interviews and delivers insights from customer data using advanced AI technology. Learn more about Terac
584	SurveyXact	0	0	-	– / – / – / –	Customer experience surveys in SurveyXact give you unique insight into what your customers value—and what they want improved. Learn more about SurveyXact
585	QuandaGo	0	0	-	– / – / – / –	QuandaGo uses intelligent process automation to accelerate experiences across your business. Learn more about QuandaGo
586	Insightech	0	0	-	– / – / – / –	Aussie Enterprise & CX Web Analytics Software - Works in 5 mins - Funnel Analysis - Session Replay inc HTML & JavaScript & Data Layer Learn more about Insightech
587	SatisFactory	0	0	-	– / – / – / –	Customer experience management solution that helps monitor customers' journey & categorize comments by clients in a unified dashboard. Learn more about SatisFactory
588	Screver	0	0	-	– / – / – / –	Customer & Employee Feedback Management Platform for Organizations of any Size. Learn more about Screver
589	Rezon8AI	0	0	-	– / – / – / –	Rezon8AI is feedback analysis software that turns reviews into insights to identify issues and boost business reputation. Learn more about Rezon8AI
590	Amplifique.me	0	0	-	– / – / – / –	Customer experience platform that helps businesses enhance client retention through NPS surveys, referral marketing, and more. Learn more about Amplifique.me
591	SankeyJourney	0	0	-	– / – / – / –	User journey analysis tool generating flow charts or sankey diagrams that help optimize retention, and conduct engagement analysis. Learn more about SankeyJourney
592	Jeeva	0	0	-	– / – / – / –	Jeeva AI drops a tireless, agentic SDR into your stack—finding, enriching, and engaging prospects around the clock. Scale pipeline 3× Learn more about Jeeva
593	Emplifi Service Cloud	0	0	-	– / – / – / –	Empower your contact center and your customers with automated solutions that elevate experiences across the customer journey. Learn more about Emplifi Service Cloud
594	Ativa Suite	0	0	-	– / – / – / –	Get 360° visibility, increase efficiency, productivity, and monetization of your networks with Ativa Automated Assurance cloud plaform Learn more about Ativa Suite
595	Discoveriez	0	0	-	– / – / – / –	AI and RPA tool for VoC management used by Japanese companies for flagging the high-risk phrases in customer interactions. Learn more about Discoveriez
596	Userwell	0	0	-	– / – / – / –	Userwell is the Product Feedback Management Software that helps you with your customer's insights and implement your user's feedback. Learn more about Userwell
597	Mapster	0	0	-	– / – / – / –	Mapster is a free survey tool for NPS, CSAT, and PMF feedback, linking responses to users for segmentation by plan, role, or location. Learn more about Mapster
598	Blackninja Feedback	0	0	-	– / – / – / –	Cloud-based tool that helps collect guest feedback from multiple channels, gather actionable metrics, and make data-driven decisions. Learn more about Blackninja Feedback
599	SimpleFeedback	0	0	-	– / – / – / –	Cloud customer engagement and feedback collection application for small businesses. Learn more about SimpleFeedback
600	HappySignals	0	0	-	– / – / – / –	HappySignals platform allows IT teams to improve service management by understanding employee satisfaction with IT services. Learn more about HappySignals