Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
501	Partenero	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Partenero is an easy-to-use, actionable, and customizable Customer Success tool. Learn more about Partenero
502	Guest Service	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Mobile hotel application that improves hotel productivity while raising revenue. Learn more about Guest Service
503	Squirro	5	2	-	5.0 / 4.5 / 4.5 / 4.5	Squirro: enterprise-ready generative AI for search, insights, and automation. Trusted by central banks and over 30 industry leaders. Learn more about Squirro
504	Zoomph	5	2	-	4.5 / 0.0 / 5.0 / 5.0	Zoomph is an audience analytics and activations platform for marketers. Learn more about Zoomph
505	Experiture	5	2	-	5.0 / 5.0 / 0.0 / 0.0	Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more. Learn more about Experiture
506	Dial Once	5	2	-	5.0 / 5.0 / 0.0 / 0.0	Omnichannel orchestration platform of customer journeys Learn more about Dial Once
507	Askable	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Participant recruitment solution that offers surveys, online tasks, scheduling, face to face research, remote testing, and more. Learn more about Askable
508	Native AI	5	2	-	5.0 / 5.0 / 4.5 / 5.0	Natural Language Processing for analytics, consumer preference and sentiment trends, and synthetic responses from Digital Twins. Learn more about Native AI
509	BEYABLE	5	2	-	4.5 / 5.0 / 5.0 / 5.0	BEYABLE is a SaaS solution that boosts your conversions by tailoring your site to each visitor, thanks to high-performance analysis and Learn more about BEYABLE
510	Knexus	5	2	-	5.0 / 5.0 / 5.0 / 5.0	AI Content Optimizing Customer Journeys Learn more about Knexus
511	Surveyed	5	2	-	4.5 / 5.0 / 5.0 / 5.0	Surveyed is designed to help businesses make product reviews come alive with video or text feedback from actual & authentic customers. Learn more about Surveyed
512	CustoCentrix	4.5	2	-	3.5 / 5.0 / 4.0 / 4.0	Customer data platform that helps Belgian retailers to collect data. Data quality, loyalty programs, marketing automation and more. Learn more about CustoCentrix
513	Pobuca Experience Cloud	4.5	2	-	4.5 / 4.0 / 4.5 / 4.0	Pobuca Experience Cloud leverages AI to analyze what customers say in all touchpoints & produces CX metrics & VoC insights. Learn more about Pobuca Experience Cloud
514	Appy Pie Live Chat	4.5	2	-	5.0 / 4.5 / 4.5 / 4.0	Live Chat Software is a solution for businesses seeking to enhance their customer support and engage with website visitors in real time Learn more about Appy Pie Live Chat
515	DeepConverse	4.5	2	-	5.0 / 5.0 / 5.0 / 5.0	DeepConverse is a customer support automation platform to reduce your support load by up to 80%. Learn more about DeepConverse
516	Tatvam	4.5	2	-	5.0 / 5.0 / 4.0 / 4.5	A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business. Learn more about Tatvam
517	Qubit	4.5	2	-	3.5 / 4.5 / 4.0 / 4.0	Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers. Learn more about Qubit
518	ProdCamp	4.5	2	-	4.5 / 4.5 / 4.5 / 4.5	User Feedback Management platform Learn more about ProdCamp
519	Eclipse AI	4	2	-	4.0 / 5.0 / 4.0 / 5.0	Eclipse AI unifies and analyses omnichannel voice of customer data, extracting insights for CX, Product, and Marketing teams. Learn more about Eclipse AI
520	Call Journey	4	2	-	4.5 / 4.0 / 4.5 / 4.5	Call Journey automates customer intelligence storytelling. Learn more about Call Journey
521	Pega Customer Service	4	2	-	4.5 / 4.0 / 4.0 / 3.0	CRM suite that helps businesses connect with clients across web, phone, emails, chats, and more to enhance customer engagement. Learn more about Pega Customer Service
522	Quadient Customer Journey Mapping	4	2	-	4.0 / 4.0 / 5.0 / 4.0	Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Learn more about Quadient Customer Journey Mapping
523	CFN Insight	3.5	2	-	3.5 / 5.0 / 3.0 / 3.5	Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight
524	Trring Me	3.5	2	-	4.0 / 4.0 / 4.0 / 4.5	Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more. Learn more about Trring Me
525	OMBEA Insights	3.5	2	-	3.5 / 3.0 / 3.5 / 3.5	The XM platform for Continuous Local Improvements. Learn more about OMBEA Insights