Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
301	AirVote	4.9	11	-	4.7 / 5.0 / 4.8 / 4.8	AirVote QR smileys help business owners monitor service levels thru customers' eyes. Self-service. Free forever for moderate use. Learn more about AirVote
302	Klearcom	4.8	11	-	4.6 / 5.0 / 4.5 / 4.8	Automated IVR Testing Across 100+ Countries with Klearcom. Optimize your IVR testing with Klearcom’s non-intrusive SaaS platform. Learn more about Klearcom
303	Capturi	4.8	11	-	4.4 / 5.0 / 4.8 / 4.9	Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights. Learn more about Capturi
304	CustomerGauge	4.8	11	-	4.4 / 4.9 / 4.6 / 4.5	CustomerGauge enables B2B companies to collect customer feedback & monitor behavioral trends to retain accounts and increase revenue. Learn more about CustomerGauge
305	Merchant Centric	4.8	11	-	4.8 / 4.5 / 4.7 / 4.8	Control your online reputation and use it to build your brand and sales with insights for Marketing and Operations. Learn more about Merchant Centric
306	Jebbit	4.7	11	-	4.5 / 4.8 / 4.6 / 4.8	Help every visitor find the right product by creating truly branded, engaging experiences, without needing code. Learn more about Jebbit
307	Q One	4.7	11	-	4.5 / 4.7 / 4.5 / 4.3	Panel Management Data Collection Survey Design Fraud Prevention CRM Quotation Instant messenger Project Management Learn more about Q One
308	Avaya Experience Platform	4.7	11	-	4.5 / 4.6 / 4.5 / 4.2	Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints. Learn more about Avaya Experience Platform
309	Mention Me	4.6	11	-	4.5 / 4.6 / 4.4 / 4.5	Drive profitable growth by acquiring high-quality customers and maximising their lifetime value with the world's best referral platform Learn more about Mention Me
310	daisee	4.5	11	-	4.4 / 4.7 / 4.1 / 4.8	Revolutionary new voice analytics help to improve customer satisfaction in near real time. Learn more about daisee
311	Maqsam	4.5	11	-	4.7 / 4.7 / 4.6 / 4.4	Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Learn more about Maqsam
312	Survaider	4.5	11	-	4.5 / 4.8 / 4.2 / 4.5	Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time. Learn more about Survaider
313	Forethought	4.5	11	-	4.5 / 4.7 / 4.4 / 4.6	Forethought is the first AI-native platform for enterprise customer experience. Learn more about Forethought
314	RAY	4.9	10	-	4.8 / 4.8 / 4.8 / 4.7	RAY helps multi-location businesses to improve their Customer Experience, Online Reputation and Local SEO. Learn more about RAY
315	Review Spreader	4.8	10	-	4.9 / 4.9 / 4.6 / 4.7	Helping companies get more feedback and online reviews. Learn more about Review Spreader
316	VideoPeel	4.8	10	-	4.6 / 4.4 / 4.6 / 4.4	Makes it easy for businesses to remotely capture customer videos in seconds for video testimonials and voice of the customer. Learn more about VideoPeel
317	Fixzy Assist	4.8	10	-	4.8 / 4.9 / 4.7 / 4.9	Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions. Learn more about Fixzy Assist
318	LiveCaller	4.8	10	-	4.8 / 5.0 / 4.8 / 5.0	LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
319	Wondering	4.7	10	-	4.9 / 5.0 / 4.4 / 4.8	Wondering is an AI-led user insights platform aiding companies to boost revenue and cut development costs through AI-led user research. Learn more about Wondering
320	Verloop	4.7	10	-	4.4 / 4.9 / 4.4 / 4.6	Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI Learn more about Verloop
321	Apteco Orbit	4.7	10	-	4.6 / 5.0 / 4.6 / 4.9	INSIGHT INTO ACTION Online access to your data, insights, and campaigns for everyone who needs it. Learn more about Apteco Orbit
322	PrediCX	4.6	10	-	4.6 / 4.4 / 4.6 / 4.7	The AI platform that automatically analyses your customer data in real time. Learn more about PrediCX
323	Crowdtech	4.5	10	-	4.4 / 4.5 / 4.4 / 4.6	The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet consumer needs. Learn more about Crowdtech
324	Digital Air Strike	4.5	10	-	4.5 / 4.7 / 4.6 / 4.7	Digital Air Strike, the leader in consumer engagement & digital retailing helping 7,000+ businesses attract, engage & retain customers. Learn more about Digital Air Strike
325	Glance	4.3	10	-	4.7 / 4.0 / 4.1 / 4.0	Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web & mobile. Learn more about Glance