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Customer Experience
https://www.capterra.com/customer-experience-software/Niches in this category - the functional product types blended into "Customer Experience" (109)
Voice of Customer & Experience Management Platform89Contact Center & Helpdesk Software66Customer Feedback & Text Analytics Platform65Reputation & Review Marketing Platform53Survey & Questionnaire Software34Customer Data Platform & AI Personalization28Customer Service AI Agent & Automation Platform27Contact Center Quality Management & Workforce Optimization16In-Product Feedback & Bug Reporting Tool16User Research & Usability Testing Platform15Loyalty & Customer Engagement Platform15AI Chatbot & Conversational AI Platform14Customer Engagement & Cross-Channel Messaging Platform14Product Management & Roadmapping Platform14Digital Experience Analytics & Session Replay Platform13Conversational Marketing & Chatbot Lead Capture12CRM Software12Market Research & Survey Analytics Platform12Guest Experience & Hospitality CX Platform12Local Listings & Multi-Location Marketing Platform12Digital Adoption Platform (DAP)11Knowledge Base & Wiki Software11Conversation Intelligence & Speech Analytics11Feedback Kiosk & On-Site Rating Device11Customer Communications Management (CCM) Software10Ecommerce Personalization & Recommendation Engine10Customer Advocacy & Referral Marketing Platform10Queue Management & Virtual Waitlist Software9Customer Journey Mapping Software9Product & Digital Analytics Platform9Customer Success Platform8Interactive Content & Quiz Builder8Workflow Automation & BPM Platform8Client Portal & Document Collection Platform7User Onboarding & Product Adoption Platform7Marketing Automation Platform7Conversational & Messaging CRM6AI Voice Agent & Voicebot Platform6Customer Intelligence & Churn Analytics Platform4Appointment Scheduling & Online Booking Software4Qualitative Research & Data Analysis Platform4Co-Browsing & Visual Customer Support Platform3Customer Communications Orchestration & Omnichannel Inbox3Identity Resolution & Customer Identity (CIAM) Platform3SMS & Mobile Messaging Marketing Platform3Live Shopping & Social Commerce Platform3Ecommerce Marketing Automation Platform3Customer Engagement Platform for Restaurants & Local Businesses3Online Community & Discussion Platform3IT Operations & AIOps Platform2Hospitality & Guest CRM2Business Intelligence & Augmented Analytics Platform2Social Media Management & AI Content Platform2Shared Inbox & Collaborative Email Platform2Text-to-Pay & Conversational Payment Platform2Win-Loss Analysis & Buyer Insights Platform2Digital Receipt & Post-Purchase Engagement Platform2Web Content Management System (WCMS) / Digital Experience Platform2Field Service Management Software2WhatsApp Business Messaging & Marketing Platform2Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Work Management & Team Task Collaboration Platform1Digital Sales Room & Buyer Engagement Platform1Virtual Try-On & AR Commerce Platform1Cloud Data Warehouse & Lakehouse Platform1Remote Desktop & Screen-Sharing Support Tool1OKR & Strategy Execution Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Equipment Rental & Dealer Management ERP1Employee Shift Scheduling & Workforce Management Software1AI Decision Intelligence & Forecasting Platform1Dental & Medical Practice Management Software1Clienteling & Retail CRM1Client Onboarding & Customer Success Project Software1Website Speed & Performance Optimization Platform1Popup, Optin & Conversion Optimization Tool1Account-Based Marketing (ABM) Platform1Push Notification & Web Engagement Platform1Customer & Partner Training / Extended Enterprise LMS1AI Sales Assistant & Revenue Intelligence1Assessment, Exam & Quiz Platform1Talent Management & Performance Suite1Business VoIP & Cloud Phone System1Construction & Contractor Sales CRM1Machine Translation & Localization Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Retail & Multi-Unit Operations Execution Software1Healthcare Compliance Management Software1Whistleblowing & Case Management Software1Email Marketing Software1No-Code / Low-Code Application Platform1Pharma & Life Sciences CRM1Automotive Dealer CRM & DMS1Lead Capture & Lead Management Software1Online Business Banking Platform1Business Management Suite for SMBs1Indoor Mapping & Wayfinding Platform1Employee Recognition & Rewards Platform1Gamification & Interactive Promotion Platform1Call Accounting & CDR Reporting Software1ERP Suite1Live Entertainment & Box Office Ticketing Software1Scheduling SDK & Calendar API Platform1Digital Signage Content Management Software1Video Conferencing & Web Meeting Software1Ecommerce Platform & Online Store Builder1
758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 101 | 4.6 | 79 | - | 4.6 / 4.7 / 4.6 / 4.4 | Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Learn more about Kustomer | |
| 102 | 4.9 | 77 | - | 4.8 / 4.9 / 4.9 / 4.9 | World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose Learn more about AiTrillion | |
| 103 | 4.6 | 77 | - | 4.5 / 4.9 / 4.6 / 4.6 | Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. Learn more about Whatfix | |
| 104 | 4.6 | 77 | - | 4.7 / 4.6 / 4.3 / 4.5 | Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny | |
| 105 | 4.2 | 77 | - | 3.4 / 4.5 / 4.0 / 4.1 | With the Centercode Platform, companies can collect and analyze targeted pre-release customer feedback that drives product improvements Learn more about Centercode | |
| 106 | 4.7 | 73 | - | 4.7 / 4.8 / 4.7 / 4.7 | Qualify Better, Close Faster with Zipteams Smart Meeting Rooms. Learn more about Zipteams | |
| 107 | 4.6 | 72 | - | 4.6 / 4.4 / 4.4 / 4.6 | All-in-one tool for collecting feedback, building roadmaps, sharing changelogs and publishing knowledge bases. Learn more about LoopedIn | |
| 108 | 4.8 | 71 | - | 4.7 / 4.8 / 4.6 / 4.8 | Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster. Learn more about Userback | |
| 109 | 4.8 | 70 | - | 4.7 / 4.7 / 4.6 / 4.6 | Engage more customers the personal way with interactive videos. Learn more about VideoAsk | |
| 110 | 4.4 | 70 | - | 4.3 / 4.5 / 4.3 / 4.3 | NewVoiceMedia enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Learn more about Vonage Contact Center | |
| 111 | 4.3 | 70 | - | 4.2 / 4.1 / 3.8 / 3.8 | UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice | |
| 112 | 4.2 | 70 | - | 4.2 / 4.0 / 3.9 / 4.3 | Organizations that use our customer engagement solutions deliver quality customer experiences enabling faster growth and efficiency. Learn more about Engageware | |
| 113 | 4.8 | 69 | - | 4.8 / 4.9 / 4.6 / 4.9 | Qwary helps enhance engagement, retention, and satisfaction with AI-driven insights, surveys, r Learn more about Qwary | |
| 114 | 4.8 | 68 | - | 4.7 / 4.9 / 4.7 / 4.9 | Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee & Customer Experiences Learn more about Zonka Feedback | |
| 115 | 4.9 | 67 | - | 4.9 / 4.8 / 4.7 / 4.7 | Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Learn more about Smile.io | |
| 116 | 4.6 | 67 | - | 4.4 / 4.3 / 4.5 / 4.1 | Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty. Learn more about Fullstory | |
| 117 | 4.4 | 67 | - | 4.4 / 4.4 / 4.2 / 4.0 | The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads. Learn more about Involve.me | |
| 118 | 4.7 | 64 | - | 4.6 / 4.9 / 4.5 / 4.7 | GUIDEcx is a customer onboarding solution focused on delivering value sooner to customers. Learn more about GUIDEcx | |
| 119 | 4.5 | 63 | - | 4.6 / 4.7 / 4.5 / 4.5 | pulseM is a review management platform that boosts your online presence & generates leads with automated customer feedback & engagement Learn more about pulseM | |
| 120 | 4.4 | 63 | - | 3.8 / 4.5 / 4.3 / 3.9 | WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI. Learn more about WalkMe | |
| 121 | 4.9 | 62 | - | 4.8 / 4.8 / 4.7 / 4.8 | Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more! Learn more about SurveyLab | |
| 122 | 4.3 | 62 | - | 3.8 / 4.6 / 4.1 / 4.2 | Collaborative experience measurement platform for survey design, data collection, feedback management, advanced analysis & reporting. Learn more about Snap Survey Software | |
| 123 | 4.6 | 59 | - | 4.4 / 4.7 / 4.4 / 4.2 | Jahia is the best rated CMS with content personalization built at its core. It is commonly used to build powerful websites and portals. Learn more about Jahia | |
| 124 | 4.3 | 59 | - | 4.2 / 4.4 / 3.7 / 4.1 | Nuvi provides management tools to Listen, Plan, Publish, Engage, Analyze, Locate, Review, and Capture to create better cx. Learn more about Nuvi | |
| 125 | 4.8 | 57 | - | 4.8 / 4.9 / 4.6 / 4.7 | Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted |