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Customer Experience
https://www.capterra.com/customer-experience-software/Niches in this category - the functional product types blended into "Customer Experience" (109)
Voice of Customer & Experience Management Platform89Contact Center & Helpdesk Software66Customer Feedback & Text Analytics Platform65Reputation & Review Marketing Platform53Survey & Questionnaire Software34Customer Data Platform & AI Personalization28Customer Service AI Agent & Automation Platform27Contact Center Quality Management & Workforce Optimization16In-Product Feedback & Bug Reporting Tool16User Research & Usability Testing Platform15Loyalty & Customer Engagement Platform15AI Chatbot & Conversational AI Platform14Customer Engagement & Cross-Channel Messaging Platform14Product Management & Roadmapping Platform14Digital Experience Analytics & Session Replay Platform13Conversational Marketing & Chatbot Lead Capture12CRM Software12Market Research & Survey Analytics Platform12Guest Experience & Hospitality CX Platform12Local Listings & Multi-Location Marketing Platform12Digital Adoption Platform (DAP)11Knowledge Base & Wiki Software11Conversation Intelligence & Speech Analytics11Feedback Kiosk & On-Site Rating Device11Customer Communications Management (CCM) Software10Ecommerce Personalization & Recommendation Engine10Customer Advocacy & Referral Marketing Platform10Queue Management & Virtual Waitlist Software9Customer Journey Mapping Software9Product & Digital Analytics Platform9Customer Success Platform8Interactive Content & Quiz Builder8Workflow Automation & BPM Platform8Client Portal & Document Collection Platform7User Onboarding & Product Adoption Platform7Marketing Automation Platform7Conversational & Messaging CRM6AI Voice Agent & Voicebot Platform6Customer Intelligence & Churn Analytics Platform4Appointment Scheduling & Online Booking Software4Qualitative Research & Data Analysis Platform4Co-Browsing & Visual Customer Support Platform3Customer Communications Orchestration & Omnichannel Inbox3Identity Resolution & Customer Identity (CIAM) Platform3SMS & Mobile Messaging Marketing Platform3Live Shopping & Social Commerce Platform3Ecommerce Marketing Automation Platform3Customer Engagement Platform for Restaurants & Local Businesses3Online Community & Discussion Platform3IT Operations & AIOps Platform2Hospitality & Guest CRM2Business Intelligence & Augmented Analytics Platform2Social Media Management & AI Content Platform2Shared Inbox & Collaborative Email Platform2Text-to-Pay & Conversational Payment Platform2Win-Loss Analysis & Buyer Insights Platform2Digital Receipt & Post-Purchase Engagement Platform2Web Content Management System (WCMS) / Digital Experience Platform2Field Service Management Software2WhatsApp Business Messaging & Marketing Platform2Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Work Management & Team Task Collaboration Platform1Digital Sales Room & Buyer Engagement Platform1Virtual Try-On & AR Commerce Platform1Cloud Data Warehouse & Lakehouse Platform1Remote Desktop & Screen-Sharing Support Tool1OKR & Strategy Execution Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Equipment Rental & Dealer Management ERP1Employee Shift Scheduling & Workforce Management Software1AI Decision Intelligence & Forecasting Platform1Dental & Medical Practice Management Software1Clienteling & Retail CRM1Client Onboarding & Customer Success Project Software1Website Speed & Performance Optimization Platform1Popup, Optin & Conversion Optimization Tool1Account-Based Marketing (ABM) Platform1Push Notification & Web Engagement Platform1Customer & Partner Training / Extended Enterprise LMS1AI Sales Assistant & Revenue Intelligence1Assessment, Exam & Quiz Platform1Talent Management & Performance Suite1Business VoIP & Cloud Phone System1Construction & Contractor Sales CRM1Machine Translation & Localization Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Retail & Multi-Unit Operations Execution Software1Healthcare Compliance Management Software1Whistleblowing & Case Management Software1Email Marketing Software1No-Code / Low-Code Application Platform1Pharma & Life Sciences CRM1Automotive Dealer CRM & DMS1Lead Capture & Lead Management Software1Online Business Banking Platform1Business Management Suite for SMBs1Indoor Mapping & Wayfinding Platform1Employee Recognition & Rewards Platform1Gamification & Interactive Promotion Platform1Call Accounting & CDR Reporting Software1ERP Suite1Live Entertainment & Box Office Ticketing Software1Scheduling SDK & Calendar API Platform1Digital Signage Content Management Software1Video Conferencing & Web Meeting Software1Ecommerce Platform & Online Store Builder1
758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4.8 | 244 | 89% | 4.7 / 4.8 / 4.5 / 4.6 | Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you. Learn more about Grade.us | |
| 52 | 4.5 | 238 | 85% | 4.1 / 4.5 / 4.4 / 4.3 | Improve the customer experience with Pendo. Curate the perfect first impression with an intuitive, frustration-free experience. Learn more about Pendo | |
| 53 | 4.8 | 237 | 96% | 4.8 / 4.9 / 4.7 / 4.8 | KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers. Learn more about KnowledgeOwl | |
| 54 | 3.8 | 236 | - | 3.9 / 3.5 / 3.8 / 3.5 | We help practices save time, grow revenue, and run smoothly. Learn more about Solutionreach | |
| 55 | 4.1 | 224 | - | 4.3 / 4.1 / 4.1 / 4.1 | AI Voice Agents for instant responses. Full context for every human interaction. JustCall. Free 14-day trial. Learn more about JustCall | |
| 56 | 4.4 | 204 | - | 4.3 / 4.1 / 4.3 / 4.3 | Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about Kommo | |
| 57 | 4.9 | 203 | 94% | 4.9 / 4.9 / 4.8 / 4.8 | The easiest way to use exceptional customer experiences to create advocates for your business. Like word of mouth only 1000x better. Learn more about NiceJob | |
| 58 | 4.6 | 203 | 87% | 4.6 / 4.2 / 4.5 / 4.3 | The AI-Powered Customer Engagement Platform built for Revenue Growth. Learn more about Wati | |
| 59 | 4.5 | 200 | - | 4.4 / 4.4 / 4.3 / 4.1 | Drift is a human-centric, AI-powered buyer engagement platform. Learn more about Drift | |
| 60 | 4.8 | 186 | 90% | 4.6 / 4.9 / 4.7 / 4.6 | Create and manage an effective customer experience and loyalty program Learn more about TapMango | |
| 61 | 4.4 | 184 | - | 4.5 / 4.3 / 4.3 / 4.3 | Reputration management tool that helps teams convert customer feedback & comments into actionable feedback to manage brand reputation. Learn more about Reputation | |
| 62 | 4.3 | 178 | - | 4.2 / 4.4 / 4.2 / 4.3 | Cloud-based, scalable service management software for internal- and external-facing support teams. Learn more about Vivantio | |
| 63 | 4 | 176 | - | 3.9 / 3.9 / 3.8 / 3.8 | Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. Learn more about Kayako | |
| 64 | 4.9 | 175 | 98% | 4.8 / 4.9 / 4.6 / 4.7 | CustomerHero is a Software with a Service for collecting, analyzing & acting on feedback with AI, dashboards & close-the-loop. Learn more about CustomerHero | |
| 65 | 4.7 | 172 | 90% | 4.7 / 4.7 / 4.5 / 4.6 | Leverage the voice of the customer to improve customer experiences. Learn more about ReviewTrackers | |
| 66 | 4.3 | 169 | - | 4.1 / 4.0 / 4.3 / 4.3 | Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data. Learn more about Zoho Creator | |
| 67 | 4.7 | 153 | 81% | 4.4 / 4.7 / 4.3 / 4.3 | Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. Learn more about Productboard | |
| 68 | 4.7 | 152 | 89% | 4.6 / 4.8 / 4.5 / 4.4 | Automate your sales pipeline, proposals, contracts, billing and payment collection in a single platform. Learn more about Ignition | |
| 69 | 4.5 | 149 | 86% | 4.3 / 4.9 / 4.3 / 4.6 | Customer Experience Survey Software. Conduct CX surveys for actionable feedback! Close the loop with reports, dashboards & alerts. Learn more about CheckMarket | |
| 70 | 4.7 | 148 | 81% | 4.6 / 4.7 / 4.5 / 4.5 | Reputation tool to optimize review management process with rating system, auto social posting & negative feedback blocking capability. Learn more about GetMoreReviews | |
| 71 | 4.7 | 147 | 83% | 4.7 / 4.6 / 4.6 / 4.5 | Hiver is a modern, AI customer service platform that helps teams manage customer experience end to end. Learn more about Hiver | |
| 72 | 4.6 | 147 | - | 4.5 / 4.5 / 4.4 / 4.5 | Your all-in-one platform for multi-channel communication to improve your customers' relationship. Learn more about Crisp | |
| 73 | UJET Shortlist | 4.6 | 140 | 91% | 4.8 / 4.8 / 4.6 / 4.8 | UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET |
| 74 | 4.8 | 139 | 91% | 4.9 / 4.8 / 4.8 / 4.8 | A CX platform that powers personal, seamless service across channels—helping brands turn customer support into long-term loyalty. Learn more about Gladly | |
| 75 | 4.7 | 137 | - | 4.5 / 4.6 / 4.4 / 4.6 | Fully branded white label appointment scheduling for enterprise or resellers integrating scheduling into an existing platform. Learn more about Bookafy |