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Customer Experience
https://www.capterra.com/customer-experience-software/Niches in this category - the functional product types blended into "Customer Experience" (109)
Voice of Customer & Experience Management Platform89Contact Center & Helpdesk Software66Customer Feedback & Text Analytics Platform65Reputation & Review Marketing Platform53Survey & Questionnaire Software34Customer Data Platform & AI Personalization28Customer Service AI Agent & Automation Platform27Contact Center Quality Management & Workforce Optimization16In-Product Feedback & Bug Reporting Tool16User Research & Usability Testing Platform15Loyalty & Customer Engagement Platform15AI Chatbot & Conversational AI Platform14Customer Engagement & Cross-Channel Messaging Platform14Product Management & Roadmapping Platform14Digital Experience Analytics & Session Replay Platform13Conversational Marketing & Chatbot Lead Capture12CRM Software12Market Research & Survey Analytics Platform12Guest Experience & Hospitality CX Platform12Local Listings & Multi-Location Marketing Platform12Digital Adoption Platform (DAP)11Knowledge Base & Wiki Software11Conversation Intelligence & Speech Analytics11Feedback Kiosk & On-Site Rating Device11Customer Communications Management (CCM) Software10Ecommerce Personalization & Recommendation Engine10Customer Advocacy & Referral Marketing Platform10Queue Management & Virtual Waitlist Software9Customer Journey Mapping Software9Product & Digital Analytics Platform9Customer Success Platform8Interactive Content & Quiz Builder8Workflow Automation & BPM Platform8Client Portal & Document Collection Platform7User Onboarding & Product Adoption Platform7Marketing Automation Platform7Conversational & Messaging CRM6AI Voice Agent & Voicebot Platform6Customer Intelligence & Churn Analytics Platform4Appointment Scheduling & Online Booking Software4Qualitative Research & Data Analysis Platform4Co-Browsing & Visual Customer Support Platform3Customer Communications Orchestration & Omnichannel Inbox3Identity Resolution & Customer Identity (CIAM) Platform3SMS & Mobile Messaging Marketing Platform3Live Shopping & Social Commerce Platform3Ecommerce Marketing Automation Platform3Customer Engagement Platform for Restaurants & Local Businesses3Online Community & Discussion Platform3IT Operations & AIOps Platform2Hospitality & Guest CRM2Business Intelligence & Augmented Analytics Platform2Social Media Management & AI Content Platform2Shared Inbox & Collaborative Email Platform2Text-to-Pay & Conversational Payment Platform2Win-Loss Analysis & Buyer Insights Platform2Digital Receipt & Post-Purchase Engagement Platform2Web Content Management System (WCMS) / Digital Experience Platform2Field Service Management Software2WhatsApp Business Messaging & Marketing Platform2Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Work Management & Team Task Collaboration Platform1Digital Sales Room & Buyer Engagement Platform1Virtual Try-On & AR Commerce Platform1Cloud Data Warehouse & Lakehouse Platform1Remote Desktop & Screen-Sharing Support Tool1OKR & Strategy Execution Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Equipment Rental & Dealer Management ERP1Employee Shift Scheduling & Workforce Management Software1AI Decision Intelligence & Forecasting Platform1Dental & Medical Practice Management Software1Clienteling & Retail CRM1Client Onboarding & Customer Success Project Software1Website Speed & Performance Optimization Platform1Popup, Optin & Conversion Optimization Tool1Account-Based Marketing (ABM) Platform1Push Notification & Web Engagement Platform1Customer & Partner Training / Extended Enterprise LMS1AI Sales Assistant & Revenue Intelligence1Assessment, Exam & Quiz Platform1Talent Management & Performance Suite1Business VoIP & Cloud Phone System1Construction & Contractor Sales CRM1Machine Translation & Localization Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Retail & Multi-Unit Operations Execution Software1Healthcare Compliance Management Software1Whistleblowing & Case Management Software1Email Marketing Software1No-Code / Low-Code Application Platform1Pharma & Life Sciences CRM1Automotive Dealer CRM & DMS1Lead Capture & Lead Management Software1Online Business Banking Platform1Business Management Suite for SMBs1Indoor Mapping & Wayfinding Platform1Employee Recognition & Rewards Platform1Gamification & Interactive Promotion Platform1Call Accounting & CDR Reporting Software1ERP Suite1Live Entertainment & Box Office Ticketing Software1Scheduling SDK & Calendar API Platform1Digital Signage Content Management Software1Video Conferencing & Web Meeting Software1Ecommerce Platform & Online Store Builder1
758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 226 | 4.9 | 18 | - | 4.9 / 4.9 / 4.9 / 4.5 | Medallia Agent Connect brings customer feedback, QA & coaching together to drive agent engagement, performance & customer satisfaction. Learn more about Medallia Agent Connect | |
| 227 | 4.9 | 18 | - | 4.9 / 4.9 / 4.4 / 4.4 | HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance. Learn more about HappyOrNot | |
| 228 | 4.7 | 18 | - | 3.9 / 4.8 / 4.2 / 4.8 | Prioritise and respond to your most important social media conversation, mitigate risk, improve customer satisfaction and retention. Learn more about DataEQ | |
| 229 | 4.7 | 18 | - | 4.7 / 4.9 / 4.4 / 4.5 | Idiomatic provides instant Voice of Customer within minutes. Any help desk, any survey, any feedback, any scale. Try for free today! Learn more about Idiomatic | |
| 230 | 4.7 | 18 | - | 4.6 / 4.6 / 4.3 / 4.4 | An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective. Learn more about VQ Online | |
| 231 | 4.6 | 18 | - | 4.3 / 4.9 / 4.4 / 4.7 | Web-based eCommerce personalization engine that generates product recommendations and supports remarketing email campaigns. Learn more about Barilliance | |
| 232 | 4.9 | 17 | - | 4.9 / 4.8 / 4.9 / 4.5 | The comms center for your product team. Stay on top of user feedback, changelogs, and close the loop 1:1 with your users. Learn more about Olvy | |
| 233 | 4.9 | 17 | - | 4.8 / 4.9 / 4.8 / 4.8 | Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service. Learn more about Vocalcom Hermes360 | |
| 234 | 4.7 | 17 | - | 4.8 / 4.6 / 4.8 / 4.7 | ZyraTalk: The ultimate AI customer service solution. Automate conversations, increase leads, streamline support. Mind blowing AI. Learn more about ZyraTalk | |
| 235 | 4.6 | 17 | - | 4.9 / 4.9 / 4.6 / 4.8 | Onscreen is a DAP for SAP, and any enterprise or web-based applications like Salesforce, SuccessFactors, Ariba, or even customer apps. Learn more about OnScreen | |
| 236 | 4.6 | 17 | - | 4.6 / 4.9 / 4.2 / 4.5 | The #1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX. Learn more about Heyday | |
| 237 | 4.5 | 17 | - | 4.5 / 4.6 / 3.3 / 3.3 | Customer satisfaction surveying software for quality-minded building professionals. Learn more about GuildQuality | |
| 238 | 4.5 | 17 | - | 4.9 / 4.1 / 4.8 / 4.6 | Zoho PageSense, a Conversion Rate Optimization & Personalization platform, helps businesses make data-driven changes on their website. Learn more about Zoho PageSense | |
| 239 | 5 | 16 | - | 4.5 / 4.9 / 4.6 / 4.7 | Clootrack’s AI super-agent powers complete VoC analytics 7.5X faster insights from the broadest data, tailored to your business needs. Learn more about Clootrack | |
| 240 | 4.9 | 16 | - | 4.9 / 5.0 / 4.6 / 5.0 | Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled | |
| 241 | 4.9 | 16 | - | 4.9 / 4.9 / 4.8 / 4.8 | User testing and research, accelerated by AI. Learn more about TheySaid | |
| 242 | 4.6 | 16 | - | 4.4 / 3.9 / 4.3 / 4.0 | Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Learn more about FeedbackExpress | |
| 243 | 4.6 | 16 | - | 4.3 / 4.7 / 4.6 / 3.9 | evasys improves customer experience with surveys, NPS, and dashboards to analyze feedback, boost loyalty, and satisfaction. Learn more about evasys | |
| 244 | 4.6 | 16 | - | 4.3 / 4.5 / 4.6 / 4.5 | Personyze is the ultimate all-in-one customer experience optimization toolkit. Learn more about Personyze | |
| 245 | 4.5 | 16 | - | 4.6 / 4.2 / 4.6 / 4.5 | Quick and Easy Remote Usability Testing for Websites and Apps. Our panel consists of more than 60,000 testers speaking 40 languages. Learn more about Userfeel | |
| 246 | 4.3 | 16 | - | 4.1 / 4.0 / 4.6 / 4.2 | Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions. Learn more about Oracle Cloud CX | |
| 247 | 4.9 | 15 | - | 4.7 / 5.0 / 4.6 / 4.8 | Magic's all-in-one platform empowers local businesses to manage online reviews, customers, marketing, and revenue growth with ease. Learn more about Magic | |
| 248 | 4.9 | 15 | - | 4.8 / 4.9 / 5.0 / 4.9 | Scal-e centralise les données clients et orchestre des campagnes omnicanales pour réduire les coûts d’acquisition et de fidélisation. Learn more about Scal-e | |
| 249 | 4.9 | 15 | - | 4.7 / 5.0 / 4.6 / 4.7 | Allows you to collect customer feedback at any moment during the customer journey. Learn more about Insocial | |
| 250 | 4.9 | 15 | - | 4.7 / 5.0 / 4.7 / 4.9 | Customer Feedback Analytics Platform combines and analyzes all sources of unstructured feedback for deep, contextual insights. Learn more about Thematic |