Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rec	Ease / Svc / Feat / Value	Description
701	eGain Suite	-	– / – / – / –	eGain is a leading provider of cloud omnichannel customer engagement solutions, powering digital-first experiences for leading brands. Learn more about eGain Suite
702	OMQ	-	– / – / – / –	OMQ developed customer service software with AI to simplify customer communication for companies. Learn more about OMQ
703	Qnvert	-	– / – / – / –	It's an easy to use Omni-channel marketing & sales platform helping brand connect, engage & interact with customers, driving more ROI Learn more about Qnvert
704	EverAfter	-	– / – / – / –	B2B Interface that transforms engagement with partners, prospects, and customers, ensuring successful journeys and optimal outcomes. Learn more about EverAfter
705	Echo AI	-	– / – / – / –	Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform Learn more about Echo AI
706	Antrika	-	– / – / – / –	Antrika is software that helps businesses manage customer feedback to enhance their products and services. Learn more about Antrika
707	mySQM Customer Service QA	-	– / – / – / –	mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX. Learn more about mySQM Customer Service QA
708	Review Loops	-	– / – / – / –	Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles. Learn more about Review Loops
709	Touchpoint CX	-	– / – / – / –	TouchpointCX executes & consolidates VoC feedback & comes complete with an interactive resolution system & analytics reporting function Learn more about Touchpoint CX
710	FastSensor	-	– / – / – / –	Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales. Learn more about FastSensor
711	SOMtab	-	– / – / – / –	Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Learn more about SOMtab
712	Lokulus	-	– / – / – / –	Lokulus is a technology platform delivering business process automation tools to consumer-focused businesses Learn more about Lokulus
713	Reeview	-	– / – / – / –	Reeview is a review management platform that helps businesses collect and automate online reviews and build a better reputation. Learn more about Reeview
714	Feeedback	-	– / – / – / –	Feeedback helps businesses collect customer feedback from review sites and social media to enhance online reputation. Learn more about Feeedback
715	Fresh Relevance	-	– / – / – / –	Make the engaging customer experience you envision a reality Learn more about Fresh Relevance
716	FeedbackRobot	-	– / – / – / –	FeedbackRobot is a customer feedback management software that automates the collection and analysis of customer responses. Learn more about FeedbackRobot
717	Micorza	-	– / – / – / –	Micorza is an AI-powered customer insights platform that helps businesses listen, understand, and act on customer feedback. Learn more about Micorza
718	DataOrb	-	– / – / – / –	DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. Learn more about DataOrb
719	Affiniv	-	– / – / – / –	Affiniv helps you run surveys (NPS, CSAT, etc), get AI-powered insights, and take action- all in one seamless customer experience tool. Learn more about Affiniv
720	GlobalWorkshop	-	– / – / – / –	Client progress reporting, documentation, video and photo management purpose-built for Aviation, Automotive and Marine industries. Learn more about GlobalWorkshop
721	Local Measure	-	– / – / – / –	Local Measure is a customer experience platform to help businesses identify, understand and engage customers to drive loyalty. Learn more about Local Measure
722	FORTVISION	-	– / – / – / –	FORTVISION is an all-in-one marketing automation and personalization software designed to help you achieve your sales & marketing KPIs. Learn more about FORTVISION
723	Hoick	-	– / – / – / –	Hoick is a cloud-based software for businesses to collect, analyze, and respond to customer and employee feedback in real time. Learn more about Hoick
724	Supahub	-	– / – / – / –	Supahub is a central hub to collect, manage, and prioritize user feedback. No more lost or ignored feedback. Learn more about Supahub
725	TRACX	-	– / – / – / –	TRACX is an all-in-one experience marketing platform for small businesses. Learn more about TRACX