Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
426	Softdial Contact Center	5	4	-	5.0 / 5.0 / 5.0 / 5.0	Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. Learn more about Softdial Contact Center
427	SmartAction Speech IVR System	5	4	-	5.0 / 5.0 / 5.0 / 4.8	SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. Learn more about SmartAction Speech IVR System
428	ViaDialog	5	4	-	5.0 / 5.0 / 5.0 / 4.8	AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration. Learn more about ViaDialog
429	Corelation	4.8	4	-	4.8 / 5.0 / 4.3 / 4.7	Corelation Software makes it easy to spot and initiate customer retaining actions and lower employee turnover. Relations that matter. Learn more about Corelation
430	Quidget	4.8	4	-	4.8 / 4.0 / 4.3 / 4.8	Quidget is a no-code AI agent, easily set up to provide 24/7 human-like responses to up to 80% of customer queries. Learn more about Quidget
431	Kudosity	4.8	4	-	4.8 / 4.5 / 4.3 / 3.8	Kudosity delivers secure, scalable messaging; SMS, MMS, WhatsApp, RCS, automation, and integrations worldwide. Learn more about Kudosity
432	SightMill	4.8	4	-	4.8 / 5.0 / 4.5 / 5.0	Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill
433	Big Mouth Survey	4.8	4	-	4.8 / 4.5 / 4.8 / 4.0	Provides an extensive view of your customers experiences in real time while A.I. identified pain points for improvments Learn more about Big Mouth Survey
434	Promoter Ninja	4.8	4	-	4.8 / 4.8 / 4.0 / 4.8	The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja
435	journy.io	4.8	4	-	4.5 / 5.0 / 4.3 / 5.0	Journy.io is a Customer Success Platform that helps SaaS businesses fight churn, increase ARR, retention, and expansion. Learn more about journy.io
436	AnyRoad	4.5	4	-	4.8 / 4.8 / 4.3 / 4.3	AnyRoad is the leading experiential marketing platform that enables brands to increase ROI and streamline event operations. Learn more about AnyRoad
437	Pixis Insights UI/UX	4.5	4	-	3.8 / 4.3 / 4.5 / 0.0	Pixis Insights an AI-led UI/UX testing platform, helps businesses to get instant feedback & actionable insights from verified users. Learn more about Pixis Insights UI/UX
438	Gallabox	4.5	4	-	5.0 / 4.3 / 4.5 / 4.0	Gallabox is a collaborative communication tool, helping convert customer conversations into actions through WhatsApp Business APIs Learn more about Gallabox
439	Elixir Cloud	4.3	4	-	4.0 / 4.3 / 4.3 / 4.7	Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort. Learn more about Elixir Cloud
440	Customer Lifecycle Marketing	4.3	4	-	3.8 / 5.0 / 4.5 / 4.0	CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns. Learn more about Customer Lifecycle Marketing
441	INTOUCH	4.3	4	-	4.3 / 4.8 / 4.8 / 4.5	INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH
442	StoryPulse	4.3	4	-	4.5 / 4.5 / 4.3 / 4.7	StoryPulse is an ideal platform for Customer Assessments and Learning on the Go. Learn more about StoryPulse
443	Small Business WiFi	3.8	4	-	3.3 / 3.5 / 3.8 / 3.3	For £10* a month, upskill your guest WiFi, understand your customers, create new conversations, and encourage repeat visits & spend. Learn more about Small Business WiFi
444	Unbabel	3.8	4	-	4.3 / 2.7 / 3.8 / 2.7	Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale. Learn more about Unbabel
445	GhostDraft Studio	3.8	4	-	3.5 / 3.5 / 4.0 / 2.7	GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM. Learn more about GhostDraft Studio
446	OneAll	3.8	4	-	3.3 / 3.0 / 3.3 / 3.5	US/EU+GDPR-compliant tool that allows customers to login once and seamlessly browse between different sites. Learn more about OneAll
447	CXONCLOUD	5	3	-	5.0 / 5.0 / 4.7 / 5.0	CXONCLOUD is a purpose-built software to understand customer experience to personalise marketing to drive repeat & referral business. Learn more about CXONCLOUD
448	MaestroQA	5	3	-	5.0 / 5.0 / 4.7 / 5.0	MaestroQA automates call center QA metrics, reporting, coaching workflows, and CRM integrations. Learn more about MaestroQA
449	YourCX	5	3	-	5.0 / 5.0 / 5.0 / 5.0	YourCX is a research and experience platform integrating survey capabilities with extensive analytics and insights. Learn more about YourCX
450	MirrorWave	5	3	-	5.0 / 5.0 / 5.0 / 5.0	MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave