Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
401	Talk2us	5	5	-	5.0 / 5.0 / 4.8 / 4.8	Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us
402	Famepilot	5	5	-	5.0 / 5.0 / 5.0 / 5.0	Empower Brands to manage Online Reputation, Reviews, and Track- Mentions, Complaints, Customer Experience, Customer Sentiments, WOM. Learn more about Famepilot
403	Twik	5	5	-	4.8 / 4.8 / 4.8 / 4.7	Twik automatically personalizes websites to increase Sales and Revenue and creates an engaging experience for all - automatically. Learn more about Twik
404	Alterna CX	4.8	5	-	5.0 / 4.8 / 4.4 / 4.6	Alterna CX is a leading AI-based experience management software company, among the top 3% of vendors globally recognized by Gartner. Learn more about Alterna CX
405	Toonimo	4.8	5	-	4.8 / 5.0 / 5.0 / 5.0	Toonimo humanizes the web user experience with engaging digital walkthroughs. Learn more about Toonimo
406	Transformd	4.8	5	-	4.8 / 4.8 / 5.0 / 5.0	Create Leading Customer Experiences. Automate workflows, convert paper, PDFs, & manual processes into fully branded customer journeys. Learn more about Transformd
407	Stames	4.8	5	-	5.0 / 5.0 / 5.0 / 5.0	Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps. Learn more about Stames
408	Airim	4.6	5	-	4.6 / 4.5 / 4.6 / 4.6	Save your customers valuable time by helping them find information on your website or app Learn more about Airim
409	Confer With	4.6	5	-	4.6 / 5.0 / 4.8 / 5.0	Video commerce platform that allows teams to connect with customers to give real-time advice via live video shopping. Learn more about Confer With
410	Weezmo	4.6	5	-	4.4 / 4.8 / 4.2 / 4.8	Weezmo connects online consumer activities with in-store purchasing data - closing the customer journey loop. Learn more about Weezmo
411	CallMiner Eureka	4.6	5	-	4.4 / 4.3 / 4.2 / 4.0	By understanding every customer conversation, from voice to chats and surveys, CallMiner helps improve CX and customer outcomes. Learn more about CallMiner Eureka
412	OnviSource OmVista	4.6	5	-	4.6 / 5.0 / 4.6 / 5.0	OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. Learn more about OnviSource OmVista
413	Broadcaster BOT	4.4	5	-	4.4 / 4.6 / 4.2 / 4.2	Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform Learn more about Broadcaster BOT
414	Sphinx iQ3	4.4	5	-	4.4 / 4.2 / 4.2 / 3.8	Guide your decisions with Sphinx iQ3: expert multi-channel questionnaires, statistical and textual analysis, interactive reports. Learn more about Sphinx iQ3
415	Players 1st	4.2	5	-	3.4 / 5.0 / 3.8 / 4.3	Cloud-based customer experience solution that helps golf clubs manage customer feedback via entry, exit, and member surveys. Learn more about Players 1st
416	Adobe Real-Time CDP	4.2	5	-	4.0 / 4.3 / 4.4 / 4.3	Enable marketers to collect, normalize, and govern data and unify it into real-time profiles that can be activated across any channel. Learn more about Adobe Real-Time CDP
417	DANAConnect	4.2	5	-	4.0 / 5.0 / 4.4 / 3.8	DANAconnect is the ideal customer experience automation platform for the financial ecosystem. Learn more about DANAConnect
418	Wonderflow	4	5	-	4.0 / 4.4 / 3.6 / 3.8	Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
419	ListenLoop	3.8	5	-	4.4 / 4.2 / 3.6 / 4.2	Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily. Learn more about ListenLoop
420	Feefo	3.8	5	-	4.2 / 4.2 / 4.0 / 3.8	Feefo empowers businesses worldwide to collect genuine, verified customer reviews and insights. Learn more about Feefo
421	Mosaicx	3.8	5	-	3.8 / 4.0 / 3.6 / 3.7	Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. Learn more about Mosaicx
422	Freshdesk Omni	3.6	5	-	3.8 / 3.4 / 4.0 / 3.0	Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshdesk Omni
423	SatisMeter	5	4	-	4.3 / 5.0 / 4.0 / 3.0	SatisMeter is a customer feedback tool that measures customer satisfaction (NPS) and monitors your product performance. Learn more about SatisMeter
424	Field Solution Group	5	4	-	5.0 / 5.0 / 0.0 / 0.0	Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group
425	Bonder	5	4	-	5.0 / 5.0 / 5.0 / 4.7	Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees at the product. Learn more about Bonder