Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
26	NiCE CXone	4.2	581	-	4.2 / 4.0 / 4.1 / 4.1	Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone
27	Survio Shortlist	4.5	571	-	4.7 / 4.5 / 4.4 / 3.9	Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device. Learn more about Survio
28	Hotjar Shortlist	4.6	540	84%	4.6 / 4.5 / 4.5 / 4.4	Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs. Learn more about Hotjar
29	Podium	4.3	522	-	4.3 / 4.0 / 4.2 / 3.9	Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox. Learn more about Podium
30	Thryv	4.2	514	-	4.1 / 4.2 / 4.1 / 4.0	AI-powered small business software with CRM, marketing automation, scheduling, payments, and communication tools. Learn more about Thryv
31	Twilio	4.4	502	-	4.1 / 4.0 / 4.5 / 4.2	Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale. Learn more about Twilio
32	Five9 Shortlist	4.2	481	-	4.2 / 4.3 / 4.1 / 4.0	Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9
33	Zoho Survey Shortlist	4.6	451	85%	4.7 / 4.4 / 4.5 / 4.3	Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. Learn more about Zoho Survey
34	XM for Strategy & Research	4.7	425	87%	4.4 / 4.6 / 4.6 / 4.4	Conduct smarter, faster research with the world's most sophisticated, easy-to-use platform. Learn more about XM for Strategy & Research
35	Yotpo Shortlist	4.5	376	-	4.4 / 4.5 / 4.4 / 3.9	Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. Learn more about Yotpo
36	Swell	4.6	357	80%	4.6 / 4.6 / 4.5 / 4.5	Swell helps you modernize your patient journey and harness patient feedback to grow your practice. Learn more about Swell
37	Broadly	4.8	336	88%	4.8 / 4.7 / 4.7 / 4.6	Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy. Learn more about Broadly
38	Front	4.5	286	81%	4.5 / 4.4 / 4.4 / 4.1	Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. Learn more about Front
39	Nicereply	4.7	283	87%	4.7 / 4.7 / 4.6 / 4.7	Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive Learn more about Nicereply
40	Adit	4.7	272	88%	4.7 / 4.7 / 4.6 / 4.7	Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients. Learn more about Adit
41	Pointerpro	4.6	272	87%	4.4 / 4.7 / 4.5 / 4.3	Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports. Learn more about Pointerpro
42	Calabrio ONE Shortlist	4.5	263	-	4.6 / 4.5 / 4.3 / 4.4	Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. Learn more about Calabrio ONE
43	Genesys Cloud CX Shortlist	4.3	262	-	4.4 / 4.0 / 4.2 / 4.1	Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX
44	Lucky Orange Shortlist	4.7	260	85%	4.6 / 4.7 / 4.6 / 4.6	See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites. Learn more about Lucky Orange
45	Yonyx	4.7	258	89%	4.8 / 4.8 / 4.7 / 4.7	Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT. Learn more about Yonyx
46	XM for Customer Experience	4.6	255	82%	4.4 / 4.6 / 4.6 / 4.5	Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. Learn more about XM for Customer Experience
47	RingCX Shortlist	4.2	255	-	4.3 / 4.2 / 4.3 / 4.1	RingCX is an AI-powered contact center: simple to use and easy to deploy. Learn more about RingCX
48	Kangaroo Shortlist	4.9	250	88%	4.7 / 4.9 / 4.7 / 4.6	All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo. Learn more about Kangaroo
49	Influitive	4.7	247	90%	4.5 / 4.8 / 4.5 / 4.5	Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale. Learn more about Influitive
50	SAP Customer Experience	4.3	245	-	3.8 / 4.2 / 4.2 / 4.0	Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. Learn more about SAP Customer Experience