Rating
4.5
263 reviews
Starting price
$295
Categories
9
Founded
2007
Employees
750
Funding
261.6M
Merger / Acquisition
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Note: Calabrio and Verint have now joined forces under the name Verint.
Ad spend / mo
$2K
20 paid keywords
Paid visits / mo
317
Organic keywords
5,838
Organic visits / mo
13,983
Authority
40
3,499 ref domains
Creatives run
47
as Calabrio, Inc.
Active now
13
last 14 days
Advertising since
Dec 2023
2.5+ yrs running
Last seen
today
still active
The shared messaging across Contact Center Quality Management & Workforce Optimization advertisers - the validated angles to copy. See the niche →
(263 reviews)
Good Experience, helpful product one of a must have products in our business.
Pros: Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling
Cons: you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.
Hassan A. · Customer service leader · Financial Services · June 5, 2025
It was perfect and will definitely use it always.
Pros: Can change schedules, and file for absence in advance.
Cons: Not being able to plot ET sometimes and it's sad.
Ana O. · Customer Service Representative · Wireless · May 25, 2024
Pros:
| Category | Page | Rank | Placement |
|---|---|---|---|
| Speech Analytics | 1 | 6 | - |
| Contact Center Quality Assurance | 1 | 10 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
Calabrio Workforce Management | Request a Demo Today
Invest in Your Brand and Empower Your Agents with Calabrio. Request a Demo Today! Deliver Exceptional Customer Experience.
https://www.calabrio.com › calabrio › solutions
Calabrio Platform Solutions - Request a Demo
Calabrio Offers Call Recording, Quality Management, WFM & VOC Analytics. Request a Demo. Empower, Educate & Lead a Modern Workforce with Calabrio ONE.
https://www.calabrio.com › calabrio › one
Calabrio Workforce Management | Request a Demo Today
Transform your contact center with seamless workforce management. Request a demo now. Deliver Exceptional Customer Experience.
https://www.calabrio.com › calabrio › solutions
Contact Center Software - Call Center QM Software
Transform your contact center with seamless workforce management. Request a demo now.
https://www.calabrio.com
Calabrio Workforce Management | Request a Demo Today
Discover How Calabrio Can Turn your Contact Center into a Business Intelligence Hub. Transform...
https://www.calabrio.com › calabrio › solutions
Cons: since my access is limited only .Seeing my everyday adherance and
Jernalyn C. · Customer service Representative · Consumer Services · May 22, 2024
Pros: Muy sencillo de usar y bastante práctico de usar
Cons: En algunos momentos se demora en cambiar de horario
Anonymous User · teleoperador · Telecommunications · May 21, 2024
Pros: easy to use, reliable. , nice visuals. good tracking.
Cons: hard to say , if I have to complain about something would be it goes off line at times.
Alfredo G. · claim adjuster · Financial Services · May 21, 2024
Pros: Ability to change schedule when needed.
Cons: Getting vacation time hasn't been an easy process. I've been told it's due to the platform.
DeShun G. · PRM · Financial Services · May 21, 2024
Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice!
Pros: i like the speed Calabrio has to work, the functions are very easy to understand and simple!
Cons: I do not have anything to complain about.
ALICA D. · Medical Interpreter · Hospital & Health Care · May 21, 2024
Overall, I have no complaints with Calabrio One.
Pros: I like that it shows available for time off and show waitlisted placement.
Cons: It will time out sometime when you least expect it to.
Lester L. · Sale Associate · Airlines/Aviation · May 21, 2024
A interface é fácil de entender, então não me sinto perdido. E as análises que ele oferece? São tipo mágica! Consigo ver exatamente onde podemos melhorar sem precisar ser um guru dos dados
Pros: Uma das coisas que mais gosto no Calabrio ONE é como ele simplifica tudo, a interface é super fácil de usar, você consegue ver extamente o desempenho do atendimento ao cliente.
Cons: Acreedito que podem ser adicionadas mais opções de flexibilidade no gerenciamento da força de trabalho, como opções de agendamento mais avançadas e recursos de monitoramento mais detalhados.
Flávia P. · Expert em interações · Telecommunications · May 21, 2024
Enjoyable... interesting...quite engaging
Pros: Able to file docs and information and gets result of feedback almost instantaneous
Cons: Not much because the system is user friendly
Marlon A. · Risk Investigator · Financial Services · May 20, 2024
Pros: Easy to use, very friendly interface and I like been able to use it on my cellphone!
Cons: Sometimes it crashes but it could be because of the broadband connection since with my cellphone provider runs smoothly.
Marina G. · CXO · Telecommunications · May 20, 2024
Pros: avisa as pausas, marca o tempo correto e facilita o horario
Cons: trava, as vezes demora a atualizar, fica saindo direto da conta
felipe m. · atendente · Motion Pictures and Film · May 20, 2024
Pros: Seeing where I am supposed to be. It helps me manage my day.
Cons: That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.
Lynn R. · Compliance Specialist · Government Administration · May 20, 2024
Pros: available to use at home, however you can change your time if need be
Cons: waitlisted, I think it should give you alerts on if you was approved or not
nicole c. · virtual banker · Banking · May 20, 2024
I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.
Pros: I love the fact that we can move segments of our schedule around on our own, which leads to better adherence.
Cons: So far, I haven't found anything to dislike about it.
Lilly K. · Client Success Specialist · Financial Services · May 20, 2024
great I love it and it is perfect and easy to access
Pros: schedule change and being able to see my schedule
Cons: System issues like freezing and my schedule not loading
bridgette m. · tech agent · Telecommunications · May 20, 2024
I like the platform, is very useful and makes my work more productive
Pros: I liked the ability to change days and times quickly
Cons: The interface of the android app is a bit difficult to use, to access the app and to make time changes
Beatriz D. · Expert Em Interação · Telecommunications · May 20, 2024
I feel that it was a good addition that has been added to the company.
Pros: I like the fact that I can adjust my schedule and request time off.
Cons: It doesn't automatically update when I go on an unscheduled break.
Ericka E. · CSR · Health, Wellness and Fitness · May 20, 2024
It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.
Pros: Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.
Cons: I do not enjoy the fact that ready-time adherence does not update in a timely manner. The diagram/bar graph for ready-time adherence is illegible and undecipherable. Schedule page requires you to hover over "break" to see the time. Actual breaks and lunch taken never reflect. You never get a real-time update.
Grace W. · Claims Status Representative · Medical Practice · May 20, 2024
Pros: It's reliable, never have any issues using it
Cons: page to post shift is not easy to understand when you have never used it previously.
Kelsie E. · Account Executive · Telecommunications · May 20, 2024
Pros: Facilidade no acesso e informações, ao ver minhas escalas.
Cons: Sem considerações, não tenho contras a informar.
Carolina A. · Expert em atendimento · Broadcast Media · May 20, 2024
Pros: So simple and useful, everything is perfect. No complaint so far
Cons: nothing, everything is perfect. No complaint so far, i feel lucky by using from this feature.
Shir Ali B. · Interpreter · Hospital & Health Care · May 20, 2024
Pros: It was very Easy to use/ User Friendly
Cons: Layout of platform can be a bit confusing
Tevin P. · Financial Solutions Associate · Banking · May 20, 2024
Pros: Its flexible and can be changed easily. It helps us to manage the workforce of the organization. It helps us to keep track for the performance.
Cons: It takes time to change the status specially for the employees.
Biswajeet B. · Software Engineer · Computer Software · May 20, 2024
Pros: The ability to see the probability of getting a day off for PTO
Cons: not being able to clock in or out function. That would help streamline things.
Amanda S. · Member Experience Specialist · Insurance · May 20, 2024
- |
| Call Center Workforce Management | 1 | 11 | - |
| Call Tracking | 1 | 18 | - |
| Call Recording | 2 | 6 | Shortlist |
| Contact Center | 2 | 7 | - |
| Call Center | 2 | 12 | - |
| Customer Experience | 2 | 18 | Shortlist |
| Quality Management | 2 | 26 | - |