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Call Center Workforce Management
https://www.capterra.com/call-center-workforce-management-software/Niches in this category - the functional product types blended into "Call Center Workforce Management" (16)
Contact Center & Helpdesk Software32Conversation Intelligence & Speech Analytics6Contact Center Quality Management & Workforce Optimization6Unified Communications (UCaaS) Platform4Contact Center Workforce Management (WFM) Software3Employee Shift Scheduling & Workforce Management Software3Auto Dialer & Outbound Call Center Platform2CRM Software2Network Monitoring & Management Software1Sales Engagement & Dialer Platform1Customer Service AI Agent & Automation Platform1AI Decision Intelligence & Forecasting Platform1Employee Monitoring & Productivity Tracking Software1Business VoIP & Cloud Phone System1ERP Suite1Business Management Suite for SMBs1
64 products2 pages scraped of 264 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.8 | 179 | 87% | 4.7 / 4.7 / 4.6 / 4.7 | Forecast demand and track performance. Improve efficiency with Insightful’s call center quality management software. Learn more about Insightful | |
| 2 | 4.7 | 85 | - | 4.6 / 4.8 / 4.4 / 4.6 | AI-powered call center workforce management with accurate forecasting, smart scheduling, and staffing optimization. Learn more about Assembled | |
| 3 | 4.4 | 5,820 | - | 4.1 / 4.2 / 4.3 / 4.1 | Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. Learn more about Dynamics 365 | |
| 4 | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | High-end solution designed for sales, collaboration, communication, social networking, and workflow management. Learn more about Bitrix24 | |
| 5 | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. Learn more about Salesforce Service Cloud | |
| 6 | 4.5 | 733 | 83% | 4.7 / 4.6 / 4.4 / 4.5 | Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk | |
| 7 | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments. Learn more about NiCE CXone | |
| 8 | 4.8 | 560 | 92% | 4.7 / 4.7 / 4.7 / 4.6 | Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement. Learn more about Gong.io | |
| 9 | 4.2 | 481 | - | 4.2 / 4.3 / 4.1 / 4.0 | Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. Learn more about Five9 | |
| 10 | 4.6 | 294 | 88% | 4.7 / 4.7 / 4.6 / 4.6 | Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. Learn more about Kixie PowerCall | |
| 11 | 4.5 | 263 | - | 4.6 / 4.5 / 4.3 / 4.4 | Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. Learn more about Calabrio ONE | |
| 12 | 4.3 | 262 | - | 4.4 / 4.0 / 4.2 / 4.1 | Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. Learn more about Genesys Cloud CX | |
| 13 | 4.2 | 255 | - | 4.3 / 4.2 / 4.3 / 4.1 | RingCX is an AI-powered contact center: simple to use and easy to deploy. Learn more about RingCX | |
| 14 | 4.2 | 251 | - | 3.9 / 3.9 / 4.1 / 3.8 | Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels. Learn more about Aspect Workforce | |
| 15 | 4.5 | 112 | 86% | 4.5 / 4.5 / 4.4 / 4.4 | Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. Learn more about Nextiva Contact Center | |
| 16 | 4.8 | 109 | 88% | 4.7 / 4.7 / 4.7 / 4.7 | Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency. Learn more about Playvox | |
| 17 | 4.7 | 108 | 90% | 4.7 / 4.7 / 4.6 / 4.6 | ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity. Learn more about ZIWO | |
| 18 | 4.3 | 90 | - | 3.8 / 4.0 / 4.3 / 3.8 | Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale. Learn more about Sprinklr | |
| 19 | 4.7 | 60 | - | 4.7 / 4.9 / 4.5 / 4.4 | Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling. Learn more about Modjo | |
| 20 | 4.5 | 57 | - | 4.2 / 4.7 / 4.4 / 4.5 | Scheduling contact center agents used to be a guessing game, but that’s a thing of the past. With TCN’s Workforce Management solution. Learn more about TCN | |
| 21 | 4.4 | 48 | - | 4.3 / 4.5 / 5.0 / 4.8 | Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Learn more about Sharpen | |
| 22 | 4.5 | 47 | - | 4.7 / 4.8 / 4.5 / 4.7 | AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio Learn more about Call Center Studio | |
| 23 | 4.3 | 47 | - | 4.4 / 4.0 / 4.2 / 4.2 | 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA. Learn more about 8x8 Contact Center | |
| 24 | 4.7 | 44 | - | 4.7 / 4.6 / 4.6 / 4.8 | MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool. Learn more about Monster VoIP | |
| 25 | 4.5 | 35 | - | 4.5 / 4.2 / 4.3 / 4.3 | Cloud contact center with workforce management, AI-driven analytics, call routing, and real-time agent monitoring. Learn more about PanTerra Streams |