RingCX

Pros: Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable.

Cons: The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis.

Pros: All ring central items are great and used for comunication. In general it has customized options for your calls and communication.

Cons: The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades

Pros: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process.

Cons: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.

Pros: Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers.

Cons: Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem.

Pros: Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support

Cons: Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task

Pros: What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy.

Cons: I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it.

Pros: Amazing phone support. SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Cons: Hmm, wish that ring central allowed us to forward messages and incoming calls to my cell phone, I believe that may actually exist but our admin didn't utilize all possible options.

Pros: I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices.

Cons: With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them.

Pros: Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form.

Cons: It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service.

Pros: The way it keeps track of call being made outgoing and also it keeps tracks of incoming calls. Tracks also the duration time of calls

Cons: Sometimes the system will be down and it will take long to come back up. In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly

Pros: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, & clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful!

Cons: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools.

Pros: Ring Central is my favorite business phone software for a lot of reasons. Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls. My phone number and fax number are the same! I have never had an issue with my calls dropping. I have never had an issue with hearing an echo or having static in the line. Ring provides unbeatable clarity in every phone call.

Cons: I haven’t been able to locate my sent faxes. I was searching for a fax I had sent several weeks ago, and I was unable to locate the fax I created and sent. I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring.

Pros: The AI notes for phone calls is really helpful to refer back to or share with our team. It's convenient having the forwarding and queue services on multiple devices.

Cons: I really wish they would integrate autocorrect into messages and texts. It's also not easy to import contacts you may already have on a device.

Pros: The integrated chat for communication between offices and departments is really nice. Also has a fax feature

Cons: It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability

Pros: It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks.

Cons: The UI is not attractive and could do with beingbupdates. The app can be buggy at times which can affect calling

Pros: The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff.

Cons: There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid.

Pros: That we can use this on a app on a phone or via the computer. This helps with everyday communication.

Cons: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying.

Pros: I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part

Cons: although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things.

Pros: What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard.

Cons: What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools

Pros: I like that I can use my phone to call in when I cant or dont have speakers and a camera

Cons: I like the phone in option but it is a lot of codes and passwords but I understand for security

Pros: High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails.

Cons: Setup was bit complicated and needed IT help.

Pros: Once it was setup, it was generally pretty simple to use

Cons: Setup could be difficult, had trouble with some dropped calls