Talkdesk

Pros: The different options for my status. The tutorial to use the feature and the fact that it's user friendly.

Cons: It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes.

Pros: O produto tem uma proposta boa, mas na prática, não é o que foi vendido. Não há pontos positivos para mencionar.

Cons: Falta de suporte, venderam algo que não foi entregue, dificuldade de contato e negociação, isenção de responsabilidade.

Pros: all the different features you can add or take away.

Cons: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer.

Pros: Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls.

Cons: I have nothing bad to say about Talkdesk.

Pros: Talkdesk is reliable and simple to use, does exactly what I needed it to.

Cons: Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.

Pros: I like the configuration of the hardware once settled with the best suited one.

Cons: I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications.

Pros: The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool.

Cons: As I was the end user of this tool, I have nothing to point out

Pros: Talkdesk is innovative and efficient for taking calls within my company. One of my favorite features is the AI automation. At the end of each call there is a summary of what was discussed. This can be easily copy and paste onto the customers profile. This has decreased the number of product disputes and complaints.

Cons: Every so often there is an update and sometimes after an update the microphone or ringing feature may be muted, but this is an easy fix.

Pros: It is very easy to use and didn't require much training at all

Cons: Theres times where it just spins and i have to restart it

Pros: App deployment was very easy and support was very fast and helpful when needed help. All my colleague learned fast to use the system due its intuitive build.

Cons: No mentionable cons for Talkdesk, everything i use it for works great.

Pros: I love that it's easy to use and the UI it great to navigate.

Cons: There's many service interruptions, when calling is a big part of sales you don't want that.

Pros: With Talkdesk, we have been able to monitor calls and the software makes handling customer service better From VoIP to call center management and call tracking, Talkdesk has it all and this makes it great.

Cons: With Talkdesk, we have nothing to complain about as it has always delivered.

Pros: Gosto muito da funcionalidade e da facilidade em usar esse aplicativo.

Cons: Até agora não tenho nenhuma crítica negativa com relação ao aplicativo.

Pros: Talkdesk serves as a user-friendly call center application that encompasses all the essential features for effective customer service management. Its automatic call distributor facilitates swift connections between users and agents. Furthermore, seamless integration with Zendesk enables the efficient handling of digital support tickets, with a straightforward implementation process.

Cons: There was no least feature, everything has been helpful so far since u started using it.

Pros: Talkdesk est un logiciel très spécial et efficace permettant de communiquer avec les clients et les autres entreprises. C'est très efficace.

Cons: Je n'ai pas de problème avec ce logiciel depuis que je l'utilise.

Pros: Talkdesk est un logiciel qui me permet de communiquer avec mes clients et mes partenaires. Il permet de gérer le service client, d'automatiser, de suivre et d'enregistrer également des appels téléphoniques.

Cons: Talkdesk ne présente pas d'inconvénients pour mon usage depuis un bon moment.

Pros: Talkdesk permet la téléphonie, enregistre les appels

Cons: Les appels enregistrés sont difficiles à être retrouvés

Pros: Interfaccia semplice che fa intuire subito cosa bisogna fare nel software

Cons: Il costo è abbastanza elevato per le piccole imprese

Pros: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option.

Cons: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful.

Pros: Me encanto su soporte, facilidad de implementacion y herramientas incorporadas.

Cons: Se podria incorporar multiples paneles para monitoreo multiple.

Pros: Very intuitive dialler. This is the first VOIP dialler that I used working for a business. I have used other systems since and this one seems to be the most stable for doing it's core function - facilitating inbound/outbound calls. Cannot remember having any connection issues. It was simple to learn and easy to use.

Cons: I found the dialler to be a bit restrictive. We weren't able to integrate it with other systems as much as we would have liked to.

Pros: Possiede automazione dei processi, analisi chiamate, routing e tutto quanto il necessario se fate l'upgrade a pagamento, ma anche la versione base è usufruibile e gradevole.Ha un assistenza clienti molto buona e talvolta dedicata personalmente al tuo singolo problema.E' personalizzabile a seconda della realtà ed esigenza aziendale.Facile da usare, interfaccia non di difficile comprensione ed uso.Possibilità di integrarlo con altri software.

Cons: Il piano base che ho usato io è abbastanza limitato e bisogna fare un upgrade per godere a pieno del suo potenziale.La personalizzazione non è per tutti, specie quella più complessa e meno basilare.Risulta un po' costoso a mio avviso per le piccole realtà d'impresa.Saltuariamente ha problemi di connettività (prontamente risolti in poco tempo)