Gong.io

Pros: Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.

Cons: Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong.

Pros: Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact.

Cons: UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though.

Pros: Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.

Cons: I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time.

Pros: Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly.

Cons: Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call

Pros: God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need!

Cons: Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared!

Pros: AI-powered, built-in transcription feature, search within transcript, color-coded speaker identifier, robust platform search.

Cons: Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen.

Pros: The ability to request coaching and feedback on specific calls.

Cons: After making a call or conducting a meeting, it can take a while for the call/meeting to sync on to the Gong platform.

Pros: Being fairly new to my role, Gong has helped me immensely by allowing me to listen to and review multiple calls of my colleagues to gain an in-depth understanding of what works and what doesn't work in my role when speaking with clients. The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call.

Cons: I've had no real negatives to report on yet. Sometimes it feels like it can take a while for a call to be uploaded to the platform but this may no be an issue on Gong's end.

Pros: I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions.

Cons: There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding.

Pros: The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback.

Cons: Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription.

Pros: Gong was one source of truth for maintaining and keep tracking of all sales call videos. Easily organized, quick software, and detailed features. You can skip ahead of AI-deduced parts of certain calls and see various other statistics.

Cons: I did not like some of the colors they use inside the software for my eyes.

Pros: Gong.o is amazing for watching past calls

Cons: I have had no issues with Gong since I started using it

Pros: Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use.

Cons: Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously.

Pros: Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career.

Cons: The transcription sometimes isn't the best but that is to be expected for any tool.

Pros: i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going.

Cons: very high focus on the statistics, while it is useful, it may mislead a new sales agent

Pros: Easy reference to calls that I was not able to attend

Cons: Lack of privacy within the organization with all calls related to the business in one place

Pros: It's a fancy call recorder at the end of the day.

Cons: Frustrating Data Access Limitations and Lack of Bulk Export

Pros: Enables insight into conversations that we are having with customers and improves our ability to learn from and coach each other on how to best help them.

Cons: Very expensive standalone offering in the midst of a rising tide of competitors who offer a similar value proposition alongside other enterprise systems.

Pros: I love that you get emails in real time about meetings you have for the day, can confirm the prospect is in the meeting, and are able to view a recording with a transcript immediately after the meeting concludes.

Cons: I have no dislikes! Gong has been super useful.

Pros: It has some decent AI and the call listening is good but is far outweighed by the negatives

Cons: It is super clunky, hard to find information you need. there is "conversations" and "engage" and they don't link. the chrome extension doesn't work at all. you can't dial from salesforce. there is no text messaging capture. It's a massive downgrade from what I can tell

Pros: Easy to use and easy to set up, Gong has been adapted by our Team overnight

Cons: Gong is a bit expensive compared to similar products

Pros: I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful. Back when I was in Sales I used it for call recording and then later to listen back for training purposes. Now, in marketing I use it to record case study calls with clients. I can then get transcripts from the call that are easy to write up. Much better/more accurate transcriptions than other softwares as well.

Cons: It can be glitchy. Added the add-on to my outlook to send a Gong invite with any zoom invites and it works sporadically.