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Conversational AI Platform
https://www.capterra.com/conversational-ai-platform-software/Niches in this category - the functional product types blended into "Conversational AI Platform" (64)
AI Chatbot & Conversational AI Platform319AI Voice Agent & Voicebot Platform104Customer Service AI Agent & Automation Platform86AI Receptionist & Virtual Phone Answering Service60Contact Center & Helpdesk Software43Conversational Marketing & Chatbot Lead Capture39AI Agent Builder & Orchestration Platform32Conversational & Messaging CRM25AI Sales Assistant & Revenue Intelligence23Conversation Intelligence & Speech Analytics21WhatsApp Business Messaging & Marketing Platform21IT/HR Service Desk AI Assistant16Enterprise AI Search & Knowledge Management14AI Recruiting & Candidate Screening Platform9Large Language Model & Foundation Model Platform9Conversational AI Analytics & NLQ Assistant6Unified Communications (UCaaS) Platform5Customer Feedback & Text Analytics Platform4AI Roleplay & Conversation Simulation Training4Cloud AI/ML API & Developer Services4Generative AI Writing & Copywriting Assistant3AI Transcription & Meeting Assistant3AI Personal Productivity Assistant2AI Voice & Text-to-Speech Platform2Marketing Automation Platform2SMS & Mobile Messaging Marketing Platform2CRM Software2Data Labeling & Annotation Platform2Applicant Tracking System2Machine Learning / MLOps Platform2Customer Data Platform & AI Personalization2Ecommerce Search, Merchandising & Product Discovery2Business Intelligence & Augmented Analytics Platform1AI Governance & Compliance Platform1No-Code / Low-Code Application Platform1AI Legal Research & Document Drafting1AI Learning & Course Creation Platform1AI Decision Intelligence & Forecasting Platform1Knowledge Base & Wiki Software1Workflow Automation & BPM Platform1Team Chat & Business Messaging Platform1Insurance Agency Management & CRM1Agile & Software Development Collaboration Tool1Online Community & Discussion Platform1Sales Engagement & Dialer Platform1Professional Services Automation (PSA) Software1Landing Page & Funnel Builder1Ecommerce Marketing Automation Platform1Customer Engagement & Cross-Channel Messaging Platform1Digital Ad Management & Optimization Platform1Spend & Expense Management Software1Outsourced Virtual Assistant Staffing Service1AI Bookkeeping Automation Platform1SEO Content Optimization Platform1Financial & Investment Analytics Platform1Tour, Activity & Reservation Booking Platform1Dental & Medical Practice Management Software1Moving & Relocation Company CRM1Talent Sourcing & AI Matching Platform1Recruitment Marketing & Programmatic Job Advertising1Compensation Management Software1Employee Wellbeing & Wellness Platform1Staffing Agency Software1Video Interviewing Software1
847 products18 pages scraped of 18859 in category13 sponsored11 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.6 | 8 | - | 4.4 / 4.9 / 4.4 / 4.0 | Zendesk AI empowers you to improve productivity, connect authentically with customers, and create exceptional customer experiences. Learn more about Zendesk AI | |
| 2 | SAS Viya Ad | 4.4 | 12 | - | 4.1 / 3.9 / 4.4 / 3.7 | SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure. Learn more about SAS Viya |
| 3 | Text Ad | 4.7 | 28 | - | 4.7 / 4.7 / 4.6 / 4.4 | Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. Learn more about Text |
| 4 | 0 | 0 | - | – / – / – / – | HappyFox Chatbot is a customer support software that streamlines operations by deflecting tickets and delivering instant solutions. Learn more about HappyFox Chatbot | |
| 5 | livepro Ad | 4.8 | 182 | 96% | 4.7 / 4.9 / 4.6 / 4.8 | Luna is an advanced, human-like AI Voice Agent built specifically for the contact center. Learn more about livepro |
| 6 | 0 | 0 | - | – / – / – / – | Dialpad Ai Contact Center software improves customer experience and agent effectiveness, resulting in better conversations. Learn more about Dialpad Ai Contact Center | |
| 7 | 5 | 10 | - | 4.9 / 4.9 / 5.0 / 4.9 | CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations. Learn more about CoSupport AI | |
| 8 | kama DEI Ad | 0 | 0 | - | – / – / – / – | Designed emotional intelligence platform that puts the human touch into automated client interactions. Learn more about kama DEI |
| 9 | 4.6 | 11 | - | 4.9 / 4.9 / 4.5 / 4.8 | Helpfruit: multi-channel chatbots. Use AI without hallucination risks - get happy customers and fewer emails/tickets/calls. Learn more about Helpfruit | |
| 10 | Slack Ad | 4.7 | 24,100 | 86% | 4.6 / 4.4 / 4.6 / 4.5 | Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. Learn more about Slack |
| 11 | ChatBot Ad | 4.6 | 66 | - | 4.7 / 4.5 / 4.6 / 4.5 | ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Learn more about ChatBot |
| 12 | Fin Ad | 4.6 | 14 | - | 4.4 / 4.3 / 4.6 / 4.5 | Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Learn more about Fin |
| 13 | Fathom Ad | 5 | 808 | 99% | 5.0 / 5.0 / 4.9 / 4.9 | Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again. Learn more about Fathom |
| 14 | 4.5 | 3,050 | 81% | 4.5 / 4.4 / 4.3 / 4.4 | Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive | |
| 15 | LiveAgent Shortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. Learn more about LiveAgent |
| 16 | 4.6 | 1,723 | - | 4.6 / 4.6 / 4.5 / 4.5 | AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. Learn more about LiveChat | |
| 17 | Birdeye Shortlist | 4.7 | 704 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales. Learn more about Birdeye |
| 18 | 4.3 | 669 | - | 4.5 / 3.9 / 4.3 / 4.1 | Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. Learn more about Weave | |
| 19 | 4.6 | 647 | 84% | 4.5 / 4.6 / 4.5 / 4.3 | Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. Learn more about Lime Connect | |
| 20 | Tidio Shortlist | 4.7 | 590 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Tidio is a conversational AI tool capable of automating up to 64% of incoming customer communication. No code, plug and play. Learn more about Tidio |
| 21 | 4.2 | 562 | - | 4.3 / 4.0 / 4.2 / 4.1 | Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device. Learn more about Dialpad | |
| 22 | 4.8 | 560 | 92% | 4.7 / 4.7 / 4.7 / 4.6 | Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations. Learn more about Gong.io | |
| 23 | 4.1 | 359 | - | 4.2 / 4.0 / 3.8 / 3.8 | Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução. Learn more about Zenvia Customer Cloud | |
| 24 | 4.3 | 348 | - | 4.2 / 4.4 / 4.2 / 4.1 | ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance. Learn more about ExecVision | |
| 25 | 4.6 | 343 | 80% | 4.8 / 4.5 / 4.4 / 4.4 | Automate customer care processes, increase sales, and boost your conversion rates with our AI shopping assistant. Learn more about Smartsupp |