Birdeye

Pros: Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels.

Cons: Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone.

Pros: Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image.

Cons: Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms.

Pros: It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available

Cons: Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread

Pros: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...)

Cons: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages.

Pros: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account.

Cons: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great.

Pros: Great product that helps our marketing and leasing teams understand what is going on at our properties.

Cons: I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before.

Pros: Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful.

Cons: Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have.

Pros: It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond.

Cons: I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it.

Pros: The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business

Cons: Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI

Pros: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox.

Cons: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive.

Pros: Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation

Cons: Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses.

Pros: Communication with our patients. My favorite took is the internal messages. It allows for in office use.

Cons: It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message.

Pros: Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely.

Cons: So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service.

Pros: It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy.

Cons: We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients.

Pros: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.

Cons: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced.

Pros: I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with.

Cons: I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software.

Pros: The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection.

Cons: Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response.

Pros: The fast and great service I was able to use the app so fast and after two min was able to finish set up new account

Cons: To be honest I liked almost everything the only one small things is that hard to find the phone number

Pros: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process.

Cons: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it.

Pros: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all.

Cons: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel.

Pros: Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients.

Cons: Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant.

Pros: The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!

Cons: Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.