Text

Pros: The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.

Cons: There are two specific areas for improvement: First, we need the capability to flag or remove invalid negative feedback that doesn't reflect the actual service provided. Second, the reporting would be much more efficient if there was an option to download all conversation transcripts into a single file for bulk analysis, rather than exporting them individually.

Pros: AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it.

Cons: Nothing to think of. Overall positive experience. At time AL chat bot gets confused which website customer is coming from.

Pros: LiveChat does exactly what it promises without a steep learning curve. Our team picked it up quickly, and it's been stable and easy to manage day-to-day. The interface is intuitive and it integrates cleanly into our website.

Cons: The admin-facing support chat appears to be bot-driven, which can make it harder to get quick answers when you do have a question. That said, we rarely needed help, so it was a minor inconvenience at most.

Pros: I like most that is very easy to use and navigate through the website, the chat design is also very nice.

Cons: I find that the idle time interferes with looking into matter's further, sometimes customer requests take a little more time to look into so it would be helpful If that was a bit longer.

Pros: Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming.

Cons: Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice.

Pros: The User interface is clean and easy to use. Chatting is simple and does what it needs to. I really enjoy that repeat chatters show up in the same message screen.

Cons: Sometimes doesn’t give notification that there are customers in queue. I will miss some chats because of no alert.

Pros: It gives us a simple and clear way to communicate with customers that prefer text over phone calls. Our team uses the browser and windows app the most.

Cons: We wish there was a better way to create follow ups for missed chats, or an automated way to capture those.

Pros: - Customer support is always helpful, ensuring resolution of issue. - Regular improvements and extra features, often not costing extra.

Cons: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs.

Pros: Text provides excellent is easy to use and provides excellent customer support when I need extra help.

Cons: When Text was doing some sort of program integration, I experienced a few technical problems as they were working out the kinks. That was several months ago, and presently everything is running smoothly.

Pros: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me.

Cons: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems.

Pros: I like its simplicity and how easy it is to use on a daily basis. The interface is clean, fast, and very intuitive, which makes communication smooth. It feels intelligent and reliable, and it helps my team stay organized and respond quickly without confusion or delays.

Cons: The pricing structure could be improved. Charging per user can become expensive as the team grows. A flat pricing model or more flexible plans that allow more team members to join without increasing costs significantly would make it more scalable and accessible.

Pros: I am very impressed with the Text App platform that supports Live Chat. It has very powerful tools for business and I'm sure can be very helpful for other organizations with different endeavors. I was extremely impressed with [sensitive content hidden] from Text who went the extra mile to help us set up the tool. He is very knowledgeable and gracious.

Cons: Initially, learning how the system works was very confusing. It took several chats with live transfers to specialists to clarify the best solution for us. Once we met [sensitive content hidden], everything fell into place.

Pros: I love that the chat AI would give us a summary if they joined the chat recently. The tags help as well once it comes through our SalesForce case system as well to log them in. It will keep all of our tasks to keep in contact seamlessly.

Cons: We don’t get the notification alerts to some of the chats that come in. So we do miss on some if we have more than one task being managed at the time.

Pros: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms.

Cons: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium.

Pros: I like how easy and convenient it is to use, especially through the mobile app. Being able to respond to conversations while away from my desk helps me stay connected and manage communication more efficiently throughout the day.

Cons: What I like least about Text is that there are times when the platform can feel a little overwhelming if multiple conversations are coming in at once, especially when trying to keep up with everything in real time.

Pros: Slimme functies, chatbot zijn heel handig voor je bedrijf. Custom texten zijn erg handig als je in klantenservice werkt.

Cons: Lay-out mag wat simpeler, soms is het wat minder overzichtelijk waar alles staat. Zeker als je beginner bent is het even zoeken.

Pros: The best thing about this app is that so many apps are available at one place and its so easy to use and understand. Another best thing is that when a customer is chatting with us, we can see what they are typing and then start forming a reply for them even before they hit send.

Cons: Sometimes it sends important emails to the spam folders and sometimes the notifications start malfunctioning. The chatbot is not fully trained yet.

Pros: The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly.

Cons: There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe.

Pros: Reliable and stable live chat platform that has handled our support volume well over a long period. The interface is straightforward for agents, and setup was simple. It integrates easily into our workflow and does what we need without unnecessary complexity.

Cons: Reporting and analytics could be more flexible and detailed, particularly for extracting insights at scale.

Pros: It offers AI chat to field most enquiries and then will pass me messages to email back customers later

Cons: dont know it well enough yet. so far the onbaording process has been easy and it is working well for my needs

Pros: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues.

Cons: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar.

Pros: What I like most is the speed and responsiveness of the Customer Support in helping and trying to resolve any issues I may encounter.

Cons: Some reports can be incomplete, and the Excel exports from the live chat are not always fully satisfactory when trying to extract more detailed or specific data. Additionally, the entire app was migrated to a new version, but there are still certain features that need to be accessed through the old version, which can be quite confusing due to the changes that were made.