Rating
4.7
28 reviews
Starting price
$25
Per User
Categories
8
Founded
2002
Employees
260
Text turns customer conversations into revenue. It surfaces buying signals already hiding in your support queue, so every chat becomes a chance to sell. AI agents don't wait for questions. They reach out to hesitating visitors, detect intent, qualify leads, and capture details around the clock. When intent is high, they route the conversation to the right person with full context, so your team can close instead of catch up. When no one's online, the AI keeps working: resolving queries, collecting leads, and setting your team up for meaningful follow-ups. The AI resolves repetitive questions end-to-end, trained on your knowledge base, with a 74% resolution rate versus 59% industry average. Define what it does in plain language, no code needed. Point it at your website and it's handling conversations the same day. Security - SOC 2 audited - GDPR and CCPA compliant - PCI DSS certified 14-day free trial, no credit card required
Ad spend / mo
$0
1 paid keywords
Paid visits / mo
0
Organic keywords
11,958
Organic visits / mo
26,806
SEMrush reports no paid spend for this domain, but Google confirms 84 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
84
as مؤسسة تقنية التوام لتقنية المعلومات
Active now
8
last 14 days
Advertising since
Aug 2025
9 mo running
Last seen
today
still active
Running 13 ads on LinkedIn as Text Request - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Customer Service AI Agent & Automation Platform advertisers - the validated angles to copy. See the niche →
(28 reviews)
Great engagement and proof of concept. Very flexible and responsive team worked with us to get value quickly
Pros: Great solution, easy to deploy and very helpful team at Text. Easy to deploy and lots of very useful features
Cons: Agentic AI features new, and evolving very rapidly - some functionality/features not yet developed / exposed
Nick K. · Group Head of Technology · Retail · May 15, 2026
Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support.
Pros: Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios.
Cons: Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'.
Bart C. · Strategy PM BA · Design · May 14, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| Chatbot | 1 | 2 | Ad |
Domain confidence 98%
Overall, my experience with Text was positive. It was easy to use, reliable for everyday communication, and helped make messaging simple and efficient.
Pros: What I liked most about Text was its simplicity and ease of use. The interface was clear, reliable, and made communication quick and straightforward.
Cons: What I liked least about Text was that some features felt limited compared to other messaging platforms, especially around customization and advanced communication options.
Jermaine-Don R. · Ambassador · Education Management · May 13, 2026
Our experience has been incredibly positive. Since we moved to a pure-chat model, Text has been the backbone of our communication strategy. It’s reliable and fast, which is critical for our industry. With a few more advanced administrative controls for feedback and data management, it would be the perfect 10/10 tool.
Pros: The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.
Cons: There are two specific areas for improvement: First, we need the capability to flag or remove invalid negative feedback that doesn't reflect the actual service provided. Second, the reporting would be much more efficient if there was an option to download all conversation transcripts into a single file for bulk analysis, rather than exporting them individually.
Michael F. · Accounts and Operations Supervisor · Information Services · May 12, 2026
We have been a client for several years and had very positive experience. Highly recommend this app service.
Pros: AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it.
Cons: Nothing to think of. Overall positive experience. At time AL chat bot gets confused which website customer is coming from.
Anonymous User · Manager · Consumer Goods · May 8, 2026
We've used LiveChat for support on our university website and it's been a dependable, low-friction tool. It handles the core job well, giving prospective students and visitors a quick way to connect with us in real time, without requiring much ongoing maintenance or administration. For teams that need a solid, no-fuss live chat solution, it delivers.
Pros: LiveChat does exactly what it promises without a steep learning curve. Our team picked it up quickly, and it's been stable and easy to manage day-to-day. The interface is intuitive and it integrates cleanly into our website.
Cons: The admin-facing support chat appears to be bot-driven, which can make it harder to get quick answers when you do have a question. That said, we rarely needed help, so it was a minor inconvenience at most.
Rose H. · Marketing Director · Education Management · May 7, 2026
My overall experience has been great honestly, easy to use and I like the fact you can see what the customer's typing before they hit send so you can better anticipate what they need and get a solution faster.
Pros: I like most that is very easy to use and navigate through the website, the chat design is also very nice.
Cons: I find that the idle time interferes with looking into matter's further, sometimes customer requests take a little more time to look into so it would be helpful If that was a bit longer.
Jai-Anne B. · Escalated services · Consumer Goods · May 6, 2026
Overall, pretty good. WE haven't yet integrated with other services or tried the AI, but the templates are handy. The service is very responsive and friendly.
Pros: Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming.
Cons: Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice.
Anthony R. · Senior Manager, Customer Service and Support · Music · May 6, 2026
Pros: The User interface is clean and easy to use. Chatting is simple and does what it needs to. I really enjoy that repeat chatters show up in the same message screen.
Cons: Sometimes doesn’t give notification that there are customers in queue. I will miss some chats because of no alert.
Gracie J. · Communications Coordinator · Apparel & Fashion · May 4, 2026
Pros: It gives us a simple and clear way to communicate with customers that prefer text over phone calls. Our team uses the browser and windows app the most.
Cons: We wish there was a better way to create follow ups for missed chats, or an automated way to capture those.
Ken M. · Sales and Support · Automotive · May 4, 2026
Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options. Customer service/support is always top-tier.
Pros: - Customer support is always helpful, ensuring resolution of issue. - Regular improvements and extra features, often not costing extra.
Cons: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs.
Melissa H. · Director of Marketing · Education Management · April 27, 2026
Overall, I have found Text to be the perfect platform to engage with the public through their chat platform.
Pros: Text provides excellent is easy to use and provides excellent customer support when I need extra help.
Cons: When Text was doing some sort of program integration, I experienced a few technical problems as they were working out the kinks. That was several months ago, and presently everything is running smoothly.
Valerie C. · Community Liaison and Online Communications · Non-Profit Organization Management · April 27, 2026
It was a good experience. I will be happy to share with others and tell others about the application.
Pros: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me.
Cons: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems.
Alisha h. · RENEWALS SUPERVISOR · Higher Education · April 27, 2026
Overall, my experience has been excellent. I have not encountered any major issues while using it. The platform is very fluid, responsive, and dependable for daily operations. It consistently performs well and makes communication and workflow management much easier for my team.
Pros: I like its simplicity and how easy it is to use on a daily basis. The interface is clean, fast, and very intuitive, which makes communication smooth. It feels intelligent and reliable, and it helps my team stay organized and respond quickly without confusion or delays.
Cons: The pricing structure could be improved. Charging per user can become expensive as the team grows. A flat pricing model or more flexible plans that allow more team members to join without increasing costs significantly would make it more scalable and accessible.
Bernard T. · CEO · Computer & Network Security · April 24, 2026
We are just starting out with Text and I anticipate/expect that we will be very pleased with the outcome for our business. It is also great to have the ability to know that we can reach back out to [sensitive content hidden] if we have additonal questions. He sealed the deal.
Pros: I am very impressed with the Text App platform that supports Live Chat. It has very powerful tools for business and I'm sure can be very helpful for other organizations with different endeavors. I was extremely impressed with [sensitive content hidden] from Text who went the extra mile to help us set up the tool. He is very knowledgeable and gracious.
Cons: Initially, learning how the system works was very confusing. It took several chats with live transfers to specialists to clarify the best solution for us. Once we met [sensitive content hidden], everything fell into place.
Linda K. · Founder · Computer Software · April 24, 2026
As of currently I think it’s an easy to use system to get a hold of clients and keep track! The fact it can sync with our CRM systems too is really nice. It helps our team keep track of what each customer is looking for!
Pros: I love that the chat AI would give us a summary if they joined the chat recently. The tags help as well once it comes through our SalesForce case system as well to log them in. It will keep all of our tasks to keep in contact seamlessly.
Cons: We don’t get the notification alerts to some of the chats that come in. So we do miss on some if we have more than one task being managed at the time.
Laura P. · Online Advisor · Real Estate · April 22, 2026
Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams.
Pros: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms.
Cons: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium.
Samantha S. · Education Manager · Education Management · April 22, 2026
I have enjoyed the Text app overall; the functionality meets our business needs perfectly. Overall, Text has been a helpful tool for streamlining communication, increasing responsiveness, and making it easier to manage customer interactions in a fast and organized way.
Pros: I like how easy and convenient it is to use, especially through the mobile app. Being able to respond to conversations while away from my desk helps me stay connected and manage communication more efficiently throughout the day.
Cons: What I like least about Text is that there are times when the platform can feel a little overwhelming if multiple conversations are coming in at once, especially when trying to keep up with everything in real time.
Paris P. · National Account Manager · Facilities Services · April 22, 2026
Heel goed. zo blijf je goed in contact met je klanten en kan je werkzaamheden koppelen aan je systemen van je bedrijf.
Pros: Slimme functies, chatbot zijn heel handig voor je bedrijf. Custom texten zijn erg handig als je in klantenservice werkt.
Cons: Lay-out mag wat simpeler, soms is het wat minder overzichtelijk waar alles staat. Zeker als je beginner bent is het even zoeken.
Maryam M. · customer service · Marketing and Advertising · April 22, 2026
Pros: The best thing about this app is that so many apps are available at one place and its so easy to use and understand. Another best thing is that when a customer is chatting with us, we can see what they are typing and then start forming a reply for them even before they hit send.
Cons: Sometimes it sends important emails to the spam folders and sometimes the notifications start malfunctioning. The chatbot is not fully trained yet.
Coral M. · Sales associate · Education Management · April 21, 2026
The overall experience has been great and awesome. I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now. The smoothness, easy accessibility, clarity is something which I feel takes it to an another level.
Pros: The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly.
Cons: There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe.
Azeez K. · Sales Associate · Education Management · April 21, 2026
Overall, a solid and dependable live chat solution. It’s been a consistent part of our support stack at ShopWired for years and performs well for day-to-day use. While there’s room for improvement, it remains a reliable choice
Pros: Reliable and stable live chat platform that has handled our support volume well over a long period. The interface is straightforward for agents, and setup was simple. It integrates easily into our workflow and does what we need without unnecessary complexity.
Cons: Reporting and analytics could be more flexible and detailed, particularly for extracting insights at scale.
Robert B. · Director · Information Technology and Services · April 21, 2026
Pros: It offers AI chat to field most enquiries and then will pass me messages to email back customers later
Cons: dont know it well enough yet. so far the onbaording process has been easy and it is working well for my needs
Paul M. · Director · Health, Wellness and Fitness · April 9, 2026
It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs.
Pros: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues.
Cons: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar.
Yazmin C. · Marketing Executive · Consumer Electronics · March 24, 2026
Overall, it’s a pleasant experience and works well for our daily operations. It’s easy to track each agent’s individual performance, response times, and activity levels. The platform is also flexible enough to adapt to the needs of the organization and remains useful for end users
Pros: What I like most is the speed and responsiveness of the Customer Support in helping and trying to resolve any issues I may encounter.
Cons: Some reports can be incomplete, and the Excel exports from the live chat are not always fully satisfactory when trying to extract more detailed or specific data. Additionally, the entire app was migrated to a new version, but there are still certain features that need to be accessed through the old version, which can be quite confusing due to the changes that were made.
Oriana D. · Head of Operations Portugal · Entertainment · March 18, 2026
| 1 |
| 2 |
Ad |
| Conversational AI Platform | 1 | 3 | Ad |
| Customer Service | 1 | 7 | Ad |
| Customer Communications Management | 1 | 9 | Ad |
| Customer Support | 1 | 9 | Ad |
| Customer Engagement | 1 | 14 | Ad |
| Help Desk | 4 | 11 | - |