Rating
4.6
343 reviews
Starting price
$17
Flat Rate
Categories
7
Founded
2013
Employees
33
Funding
410K
Seed
Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering human, chatbot and AI support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot or AI shopping assistant to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. 100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!
Ad spend / mo
$43
4 paid keywords
Paid visits / mo
6
Organic keywords
1,507
Organic visits / mo
863
Authority
39
19,047 ref domains
Creatives run
100
as Smartsupp.com, s.r.o.
Active now
100
last 14 days
Advertising since
Aug 2023
2.5+ yrs running
Last seen
today
still active
Running 10 ads on LinkedIn as Smartsupp - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across AI Chatbot & Conversational AI Platform advertisers - the validated angles to copy. See the niche →
(343 reviews)
Pros: It is way too rapid and easy to communicate with customers via live chat with Smartsupp.
Cons: Lack of offline access is the only slight issue that the vendor should fix.
Clarke C. · Desktop Support Analyst · Farming · February 5, 2024
Pros: Rapidité des échanges, possibilité de communiquer avec ses clients en direct. Très apprécié par nos clients.
Cons: Aucune gestion des heures de disponibilité du service client. Numéro lié au compte doit être un numéro compatible whatsapp. Aucune possibilité de lier à un numéro professionnel qui passe par un autre outil par exemple
Anonymous User · Fondatrice · Retail · January 10, 2024
Tout aller bien, jusqu'à ce qu'il change le contrat sans prévenir et que cela devienne excessivement cher par rapport aux autres solutions similaires. Totalement déçu. J'ai le sentiment d'avoir été le dindon de la farce...
Pros:
| Category | Page | Rank | Placement |
|---|---|---|---|
| Conversational Marketing Platform | 1 | 15 | Shortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| smartsupp | $7.17 | 2 | 100.0% | www.smartsupp.com/ |
| smatsupp | $7.17 | 2 | 0.0% | www.smartsupp.com/ |
| smarsupp | $7.17 | 2 | 0.0% | www.smartsupp.com/ |
Smartsupp
Add Chat To Your Website — Add live chat and AI chatbots to your website to engage visitors instantly. Support customers...
https://www.smartsupp.com › live-chat › website
Smartsupp Chatbot
Add Chat To Your Website — Add live chat and AI chatbots to your website to engage visitors instantly. Support customers across chat, email, Messenger, and WhatsApp in one inbox. Live Chat Software. AI Chatbot Tools.
https://www.smartsupp.com › live-chat › website
Smartsupp
Smartsupp Live Chat — Support customers across chat, email, Messenger, and WhatsApp in one inbox. Add live chat and...
https://www.smartsupp.com › live-chat › website
Smartsupp: AI-Powered Chat | Sign Up | Get Started For Free
Smartsupp offers live chat, chatbots, and AI-powered customer engagement solutions. Smartsupp: Understand your audience & turn every interaction into a success.
https://www.smartsupp.com
Cons: Changement des prix en cours de contrat et des limites d'utilisation.
Palais D. · CEO · Furniture · November 15, 2023
overall it is a good experience, and i use it on a monthly basus
Pros: Ease of use, good interface, good support team
Cons: a little bit expensive. Be more competitive in prices
Marios V. · president · Non-Profit Organization Management · July 28, 2023
Pros: easy deployment of the add-on into the e-shop, first setup
Cons: expensive price , few video instructions on how to use the product
Jiri K. · seo · Apparel & Fashion · June 8, 2023
centralised communication
Pros: I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site
Cons: I cannot integrate different sites that are part of our business / different domains
Anca D. · General Manager · Apparel & Fashion · June 7, 2023
excellent service! this app is awesome! the epitome of cool!
Pros: the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!
Cons: the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!
Danny L. · Poet · Entertainment · June 7, 2023
Briefly using it for work but will definitely use it for future online events.
Pros: Easy to use & effective in communicating with your attendees.
Cons: N/a
Claudia B. · Event Associate · Events Services · June 7, 2023
Pros: Facile d'utilisation et de configuration
Cons: quelques lenteurs parfois ce qui peut être gênant pour répondre aux clients
Julien E. · CEO · Furniture · June 6, 2023
Ottima esperienza, migliorerei l'aspetto legato alla gestione delle lingue del chatbot (non presente attualmente)
Pros: Di semplice utilizzo e ricco di funzioni
Cons: Non è possibile configurare il multilingua sulla chat
Marco D. · Ingegnere · Telecommunications · June 2, 2023
Better feeling to talk with clients than messenger. Simple configuration.
Pros: Simple UI and Multilangual configuration for webside
Cons: I need to login every time to Smartsupp App on PC, using the App should be better
Dawid M. · Brand Manager · Construction · June 1, 2023
Pros: - easy integration- reliable- functionality is great
Cons: - price for standart version for small enterprise. free chat is not nice to use.
Patrick K. · Besitzer · Consumer Goods · May 31, 2023
We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp
Pros: It is a simple, modern and great tool for customer care. Clear statistics and simple implementation
Cons: Nothing. Operators and administrators are happy with the possibilities
Ryan Florian N. · Project manager · Luxury Goods & Jewelry · May 31, 2023
Es una herramienta sumamente intuitiva y excelente para conectar con nuestros clientes de forma fácil y efectiva.
Pros: El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas.
Cons: El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos
Carlos S. · Gerente General · Management Consulting · May 31, 2023
Pros: easy to install and user friendlyThe look & feel is easy to changequick respons time
Cons: Programming real live chat is not that easy
Tommie H. · Chief Experience Officer · Education Management · May 24, 2023
me siento contento usando la plataforma
Pros: que se puede saber de que sitio web viene el usuario
Cons: talvez seria bueno poder tener mas opciones de personalizacion en el chat
Andree R. · admin · Arts and Crafts · May 23, 2023
Easy, usefull. Professional
Pros: the chat program is easy to use for me and my colleagues
Cons: the chat program is easy to use for both me and my colleagues
Dániel H. · - · Marketing and Advertising · May 22, 2023
Pros: It is great the possibility to create tags and manage de information from customers.
Cons: I dont see any cons about the product. I know they are trying to improve the product every month
Laura F. · Marketing Manager · Information Technology and Services · May 17, 2023
It's good as per their cost.
Pros: It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.
Cons: There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that
Sourav S. · Senior System Administrator · Information Technology and Services · May 17, 2023
Semplice da usare, veloce da installare
Pros: Chat Live, Chatbot, possibilità di riprendere conversazioni perse
Cons: in realtà al momento non ho riscontrato aspetti negativi
Federica Z. · Marketing · Consumer Electronics · May 16, 2023
Pros: Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes.
Cons: No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad
Joel B. · Senior · Consumer Services · May 11, 2023
Pros: very simple to do i vert recomended , it okk app to use every day
Cons: very simple to do i vert recomended , it okk app to use every day
Rafał R. · Company · Wholesale · May 9, 2023
It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.
Pros: The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.
Cons: I haven't encountered any cons yet or had any difficulties.
Tsvetanka N. · Co-Owner · Food & Beverages · May 3, 2023
Happy with the product. Has worked well, no issues, and will continue to use. Perhaps start looking at more than just the basic features to get more out of the product than we do currently.
Pros: I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have.
Cons: It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house.
Eric L. · Owner/Innkeeper · Hospitality · May 1, 2023
Ils ont changé les fonctionnalités de mon abonnement alors qu'il n'était pas fini, rendant mon achat sans interet. Je me suis retrouvé à devoir payer par jour ce que je devais payer par mois initialement. Faîtes bien attention.
Pros: Le chatbot et l'UX sont biens, mais la limitation ajoutée dernièrement, rend l'application hors de prix par rapport aux concurrents qui se situent bien en dessous des prix de ce chatbot. Attention, ils ont tendance à changer les prix en cours de contrat et à vous limiter pour vous forcer à payer plus.
Cons: Il semble qu'il n'y ait aucune considération pour le client (vous et moi) dans cette entreprise.
Julien R. · manager · Arts and Crafts · April 25, 2023
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| 20 |
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| Customer Support | 1 | 20 | Shortlist |
| Complaint Management | 1 | 22 | - |
| Conversational AI Platform | 1 | 25 | - |
| Customer Service | 2 | 4 | - |
| Live Chat | 2 | 9 | Shortlist |