Rating
4.8
182 reviews
Categories
4
Founded
2001
Employees
35
livepro is the premium knowledge management solution trusted globally by contact centers. Designed with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
247
Organic visits / mo
624
SEMrush reports no paid spend for this domain, but Google confirms 11 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
11
as livepro Australia Pty Ltd
Active now
0
last 14 days
Advertising since
May 2025
8 mo running
Last seen
Jan 2026
Running 5 ads on LinkedIn as livepro - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Knowledge Base & Wiki Software advertisers - the validated angles to copy. See the niche →
(182 reviews)
I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful.
Pros: We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. [sensitive content hidden] has been by our side helping us make the most of their platform for our employees since going live.
Cons: We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected.
Annie B. · Program Manager · Hospital & Health Care · March 10, 2026
$88
Pros: My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time!" "Thank you for a tool that we actually use throughout our shift each day!"
Cons: From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success.
| Category | Page | Rank | Placement |
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| Conversational AI Platform | 1 | 5 | Ad |
Domain confidence 99%
Kristin S. · Sales Operations Analyst III · Construction · December 26, 2025
The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool.
Pros: We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model
Cons: It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier.
Samantha D. · Group Manager, Training, Knowledge and Process · Consumer Goods · November 17, 2025
Our overall experience with livepro has been extremely positive. We signed in May and have since done quite a lot within the platform. The system has helped us unify training materials, streamline updates, and encourage consistent communication. The livepro team has been responsive, knowledgeable, and genuinely invested in our success. It feels like a true partnership, not just a vendor relationship.
Pros: What I’ve liked most about livepro is how intuitive it is. The structure of the system has made it easy to break down a massive 500-page manual into logical, easy-to-navigate articles. Their customer support and onboarding team are also standout. They truly partner with you to understand your business rather than giving a cookie-cutter setup.
Cons: The reporting tools are strong and provide a lot of valuable insight, but they can feel a bit overwhelming at first, especially for someone new to the system. Coming from a background where we had little to no reporting or analytics available, it’s been a big step up, and we’re still learning how to make the most of all the data now at our fingertips. Compared to other vendors I demoed, the AI in the editor tool isn’t quite as advanced, but still easy to use for someone brand new in the world of KMS.
Kimberly A. · Training Supervisor · Health, Wellness and Fitness · October 27, 2025
We’ve had an incredible experience with our new KMS. The staff is amazing — helpful, knowledgeable, and always willing to make meaningful updates that add real value to how we use the program. The system itself is extremely user-friendly, and our entire team loves it. The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a [sensitive content hidden] who genuinely wants your feedback and ideas to make the product even better? These guys really know what they’re doing — and it shows. Highly recommend!
Pros: Ease of the product - Detailed Reporting - Helpful Staff - Great Communication and Aavailability of Staff at a Drop of a Hat
Cons: Haven't discovered anything that I do not like. There has not been anything that we have been unhappy with yet.
Deanne S. · Customer Support Services Manager · Consumer Goods · October 24, 2025
Very positive! Livepro is a very good, very modern knowledge management system. Good reporting. Good UI. Easy, streamlined authoring.
Pros: I like that it balances ease of use for end users with administrators/authors. It isn't just a blank document for us to populate, each article can have completely different functionality - is it a step-by-step instruction? A decision tree? A mixture? Support is excellent. The internal Help section is robust and the human support is thorough and responsive.
Cons: I wish we could reuse content more. There is some ability that is excellent and I wish it was throughout! The feedback/review process is a bit confusing. We developed our own workflow (using the internal functionality) but that has some unintended side effects related to user access.
Peter G. · Process Improvement Manager · Hospital & Health Care · October 21, 2025
Overall, our experience with livepro has been very positive. The system is reliable and offers all the functionality we would expect out of a modern knowledge management system. The Rocket feature is an added bonus. The best part of working with livepro has been the excellent relationship management and service support that the team has provided consistently since day one.
Pros: Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system.
Cons: We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us.
Patrick S. · Director of Training and Development · Financial Services · October 7, 2025
Pros: Easy to build and use Knowledge Management System. Next level customer support, with extremely prompt email replies and the option to pick up the phone and call someone if needed. If a feature isn't available, livepro will do their best to work with their devs and build it from scratch.
Cons: While livepro is highly responsive and flexible, some advanced features may require custom development, which can take time depending on complexity and prioritisation. However, they consistently provide a fantastic roadmap of upcoming changes, which helps with transparency and planning.
Linelle K. · Knowledge Management Specialist · Transportation/Trucking/Railroad · August 19, 2025
Livepro has been a key tool when managing our internal knowledge, both streamlining the migration of existing knowledge, and also helping us identify and address content gaps through user feedback, search analytics (thanks to reporting) and taxonomy. Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently. The platform’s wide range of content types has helped support learning and engagement across all levels, from onboarding new staff (via quizzes) to assisting more experienced team members via document notes, process guides and rockets.
Pros: The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process
Cons: It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial.
Cory D. · Head of Sales and Service · Insurance · August 15, 2025
[sensitive content hidden] and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful implementation. The knowledge based system has allowed such freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive.
Pros: How simple it is to implement and store knowledge in multiple ways to suit any user. Having the lightspeed upload option saved so much time.
Cons: There are a few minor features that we would like to have been able to have, however the support team is so helpful with work arounds and submitting feedback for possible future releases.
Helen G. · Knowledge management lead · Leisure, Travel & Tourism · August 14, 2025
Our overall experience with Livepro has been outstanding. It’s helped streamline knowledge sharing, improve staff confidence, and enhance customer service outcomes. The platform is reliable, scalable, and backed by a support team that truly understands our needs. Highly recommended!
Pros: Livepro has been a standout platform for our organisation. The knowledge base is the best we've ever had - intuitive, easy to manage, and widely adopted across multiple business units, including our Contact Centre. The reporting functions are excellent, offering deep insights that help us continuously improve. Functionality is top-tier, and the customer support is absolutely incredible - swift, helpful, and consistent. Overall, it delivers fantastic value for money.
Cons: Honestly, nothing comes to mind. We've had a very positive experience across the board and any issues we've encountered have been quickly dealt with or really helpful advice given.
Nic S. · Process Design and Delivery Lead · Hospital & Health Care · August 12, 2025
Easily one of the most rewarding systems, businesses and people that I have ever had to deal with professionally. Can not recommend high enough!
Pros: livepro is a comprehensive knowledge management system that allows for a fully built in governance and control strategy. Being easy to use, and highly customisable by the business allows a high level of flexibility. Where this is not possible, or you can't figure it out, the service from customer support is second to none! Really quick responses and always willing to help! Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge!
Cons: It is honestly hard to find something not to like! I've tried for years to find something I don't like and I can't for the life of me find it.
Waylon M. · Knowledge Manager · Insurance · August 12, 2025
Livepro has empowered our employees with easy access to the information they need, when they need it. This has improved efficiency, reduced training time, and fostered a culture of knowledge sharing across our organization.
Pros: Livepro has transformed the way we manage and share knowledge within our organization. I love the intuitive interface, the powerful search functionality that makes it easy to find the information we need, and the interactive features like quizzes and videos that keep our employees engaged. The ability to create customized knowledge bases for different departments and roles ensures everyone has access to the relevant information they need.
Cons: Livepro offers excellent customization options but some of the more advanced features, like integrating with external data sources, can require some technical expertise.
Jessica M. · Customer Service · Logistics and Supply Chain · January 5, 2025
Both our organization and I personally are extremely satisfied with the product and service provided by the Livepro team. Our Managers and Directors are equally impressed, and we foresee a long and successful business partnership with Livepro in the future.
Pros: The support we receive from their entire team is exceptional. No issue is too big or too small, and they consistently demonstrate a proactive approach to addressing our needs. Their response times to enquiries are remarkably fast, especially when compared to other companies we work with.
Cons: Their service to our business and council consistently exceeds expectations. There is truly nothing more we could ask for.
Jess O. · Process Coordinator · Government Administration · December 16, 2024
Livepro has changed our life for our Customer Service Team. It is user-friendly for both our CSOs and our Author's. Livepro's Team are professional, always available to assist and nothing is too much trouble for them. Open Access provides our greater organisation a "Single Source of Truth".
Pros: User-friendly system with exceptional ongoing Support
Cons: Some limitations with formatting but suggestions are always welcomed for improvements
Robyn C. · Process Coordinator · Government Administration · December 11, 2024
Very good, CS staff use everyday. Helps all team collaborate on work across Council
Pros: The support we get from the LivePro staff.
Cons: Lack of training guides, maybe some more video tutorials on basic editing
Shane E. · Team Leader Customer and Business Support · Government Administration · December 10, 2024
Absolutely love it, easy to use, a great resource for our team.
Pros: How it has significantly improved the quick access to information for our CSO team. The LivePro support team are amazing in particular Ollie, he has been a dream to work with.
Cons: Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals!
Jude K. · CSO · Government Relations · December 9, 2024
We commenced our knowledge management journey with livepro as one of the global leaders in knowledge management. A comparison with over 20 KM platforms was conducted with livepro recognised as the most robust and comprehensive, being most suitable for our large workforce and compatible with the sensitive nature of our knowledge. The team at livepro have provided incredible support throughout development, implementation and ongoing continuous improvement and expansion across our organisation.
Pros: The user interface is modern and allows for seamless management of knowledge, processes and content across a large workforce. This is supported by extensive reporting capabilities to monitor usage, maintain content and formulate continuous improvement strategies.
Cons: The administrative functions of livepro to enable content permissions and update workflow settings can often be confusing on the backend, however, this will be rectified with the new admin interface that is due to be released soon and allow for efficient admin management of the system.
Kimberley P. · Knowledge Management Lead · Government Administration · December 9, 2024
Pros: Ease of use, regardless of computer literacy. If you can use a search engine, you can use Live Pro! Great looking U.I with the ability to really personalise for your business.
Cons: I can't think of any cons. I find the service really easy to use as both a user and an admin.
Hannah S. · Team Leader · Financial Services · January 28, 2024
$89
Pros: $8a
Cons: There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months.
Stacey Q. · Process Design and Delivery Lead · Hospital & Health Care · August 16, 2023
Overall, my experience has been positive and there is a supportive team we can reach out to whenever we need assistance or have a quick question.
Pros: The easy to use features when training new starters in the KMT and all the content processes we have in place.
Cons: None so far as livepro constantly implementing new features and benefits that are positive.
Christina C. · Training Specialist · Insurance · August 14, 2023
Pros: Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possibilities are truly endless. I love LivePro!Review collected by and hosted
Cons: There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features.
rebecca S. · Workforce Planning and Capability Manager · Insurance · August 14, 2023
Pros: It is perfect for a contact centre environment in that it is user friendly and its features make it a fun, colourful environment for staff to locate the information that they need to provide the best customer experience. For authoring, it is extremely easy to update and customise for your business needs.
Cons: There are a few minute features that we have encountered that could use some improvement, however, we have supplied this feedback to the team and they have already started working on these for us.
Nicola B. · Process Design and Delivery Lead · Hospital & Health Care · August 11, 2023
My overall experience with Livepro has been very positive. The team are always willing to take on user feedback and provide support where needed.
Pros: I really enjoy the tools Livepro has available to ensure content within the knowledge base isn't duplicated. As an administrator these tools ensure our content can keep up to date with change. The support team are also fantastic and very responsive.
Cons: I would love to have a knowledge object that is an interactive process map.
Gen H. · Knowledge Coordinator · Financial Services · August 11, 2023
Pros: The product was easy to transition to from our last knowledge base and their support has been incredible efficient and speedy.
Cons: There are a few issues here and there, but it is good to see that livepro is constantly evolving and adding more features and resolving issues.
Maxx D. · Senior Customer Service Officer · Government Administration · August 3, 2023
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