livepro

Pros: We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model

Cons: It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier.

Pros: What I’ve liked most about livepro is how intuitive it is. The structure of the system has made it easy to break down a massive 500-page manual into logical, easy-to-navigate articles. Their customer support and onboarding team are also standout. They truly partner with you to understand your business rather than giving a cookie-cutter setup.

Cons: The reporting tools are strong and provide a lot of valuable insight, but they can feel a bit overwhelming at first, especially for someone new to the system. Coming from a background where we had little to no reporting or analytics available, it’s been a big step up, and we’re still learning how to make the most of all the data now at our fingertips. Compared to other vendors I demoed, the AI in the editor tool isn’t quite as advanced, but still easy to use for someone brand new in the world of KMS.

Pros: Ease of the product - Detailed Reporting - Helpful Staff - Great Communication and Aavailability of Staff at a Drop of a Hat

Cons: Haven't discovered anything that I do not like. There has not been anything that we have been unhappy with yet.

Pros: I like that it balances ease of use for end users with administrators/authors. It isn't just a blank document for us to populate, each article can have completely different functionality - is it a step-by-step instruction? A decision tree? A mixture? Support is excellent. The internal Help section is robust and the human support is thorough and responsive.

Cons: I wish we could reuse content more. There is some ability that is excellent and I wish it was throughout! The feedback/review process is a bit confusing. We developed our own workflow (using the internal functionality) but that has some unintended side effects related to user access.

Pros: Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system.

Cons: We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us.

Pros: Easy to build and use Knowledge Management System. Next level customer support, with extremely prompt email replies and the option to pick up the phone and call someone if needed. If a feature isn't available, livepro will do their best to work with their devs and build it from scratch.

Cons: While livepro is highly responsive and flexible, some advanced features may require custom development, which can take time depending on complexity and prioritisation. However, they consistently provide a fantastic roadmap of upcoming changes, which helps with transparency and planning.

Pros: The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process

Cons: It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial.

Pros: How simple it is to implement and store knowledge in multiple ways to suit any user. Having the lightspeed upload option saved so much time.

Cons: There are a few minor features that we would like to have been able to have, however the support team is so helpful with work arounds and submitting feedback for possible future releases.

Pros: Livepro has been a standout platform for our organisation. The knowledge base is the best we've ever had - intuitive, easy to manage, and widely adopted across multiple business units, including our Contact Centre. The reporting functions are excellent, offering deep insights that help us continuously improve. Functionality is top-tier, and the customer support is absolutely incredible - swift, helpful, and consistent. Overall, it delivers fantastic value for money.

Cons: Honestly, nothing comes to mind. We've had a very positive experience across the board and any issues we've encountered have been quickly dealt with or really helpful advice given.

Pros: livepro is a comprehensive knowledge management system that allows for a fully built in governance and control strategy. Being easy to use, and highly customisable by the business allows a high level of flexibility. Where this is not possible, or you can't figure it out, the service from customer support is second to none! Really quick responses and always willing to help! Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge!

Cons: It is honestly hard to find something not to like! I've tried for years to find something I don't like and I can't for the life of me find it.

Pros: Livepro has transformed the way we manage and share knowledge within our organization. I love the intuitive interface, the powerful search functionality that makes it easy to find the information we need, and the interactive features like quizzes and videos that keep our employees engaged. The ability to create customized knowledge bases for different departments and roles ensures everyone has access to the relevant information they need.

Cons: Livepro offers excellent customization options but some of the more advanced features, like integrating with external data sources, can require some technical expertise.

Pros: The support we receive from their entire team is exceptional. No issue is too big or too small, and they consistently demonstrate a proactive approach to addressing our needs. Their response times to enquiries are remarkably fast, especially when compared to other companies we work with.

Cons: Their service to our business and council consistently exceeds expectations. There is truly nothing more we could ask for.

Pros: User-friendly system with exceptional ongoing Support

Cons: Some limitations with formatting but suggestions are always welcomed for improvements

Pros: The support we get from the LivePro staff.

Cons: Lack of training guides, maybe some more video tutorials on basic editing

Pros: How it has significantly improved the quick access to information for our CSO team. The LivePro support team are amazing in particular Ollie, he has been a dream to work with.

Cons: Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals!

Pros: The user interface is modern and allows for seamless management of knowledge, processes and content across a large workforce. This is supported by extensive reporting capabilities to monitor usage, maintain content and formulate continuous improvement strategies.

Cons: The administrative functions of livepro to enable content permissions and update workflow settings can often be confusing on the backend, however, this will be rectified with the new admin interface that is due to be released soon and allow for efficient admin management of the system.

Pros: Ease of use, regardless of computer literacy. If you can use a search engine, you can use Live Pro! Great looking U.I with the ability to really personalise for your business.

Cons: I can't think of any cons. I find the service really easy to use as both a user and an admin.

Pros: $8a

Cons: There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months.

Pros: The easy to use features when training new starters in the KMT and all the content processes we have in place.

Cons: None so far as livepro constantly implementing new features and benefits that are positive.

Pros: Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possibilities are truly endless. I love LivePro!Review collected by and hosted

Cons: There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features.

Pros: It is perfect for a contact centre environment in that it is user friendly and its features make it a fun, colourful environment for staff to locate the information that they need to provide the best customer experience. For authoring, it is extremely easy to update and customise for your business needs.

Cons: There are a few minute features that we have encountered that could use some improvement, however, we have supplied this feedback to the team and they have already started working on these for us.

Pros: I really enjoy the tools Livepro has available to ensure content within the knowledge base isn't duplicated. As an administrator these tools ensure our content can keep up to date with change. The support team are also fantastic and very responsive.

Cons: I would love to have a knowledge object that is an interactive process map.

Pros: The product was easy to transition to from our last knowledge base and their support has been incredible efficient and speedy.

Cons: There are a few issues here and there, but it is good to see that livepro is constantly evolving and adding more features and resolving issues.