Rating
4.2
562 reviews
Starting price
$27
Per User
Categories
14
Founded
2011
Employees
1200
Funding
540M
Venture (Round not Specified)
Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer setup as drawbacks. Recent updates like AI-powered CSAT insights and deeper CRM integrations indicate a shift toward more automated and intelligent workflows.
Ad spend / mo
$558K
1,433 paid keywords
Paid visits / mo
36,802
Organic keywords
100,098
Organic visits / mo
791,942
Authority
63
16,942 ref domains
Creatives run
100
as Dialpad, Inc.
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
The shared messaging across Unified Communications (UCaaS) Platform advertisers - the validated angles to copy. See the niche →
(562 reviews)
It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor.
Pros: Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform.
Cons: There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother
Holly B. · Resolution specialists · Legal Services · January 30, 2026
Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up.
Pros: It worked great when it worked, but ended up costing me a very large client due to the issues I experienced.
Cons: Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf?
Nathan F. · Owner · Marketing and Advertising · January 28, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| Auto Dialer | 1 | 3 | Ad |
Domain confidence 98%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| ring central | $16.48 | 1 | 15.3% | www.dialpad.com/dp/ai-contact-center/ |
| dialpad | $22.35 | 1 | 7.6% | www.dialpad.com/pricing/ |
| ringcentral | $16.48 | 2 | 4.2% | www.dialpad.com/dp/ai-contact-center/ |
| 8 x 8 | $24.60 | 1 | 2.5% | www.dialpad.com/dp/ai-voice-dr/ |
| open phone | $14.16 | 1 | 2.1% | www.dialpad.com/dp/ai-voice-dr/ |
| call center software | $31.47 | 1 | 1.4% | www.dialpad.com/dp/ai-contact-center/ |
| ivr | $11.18 | 1 | 1.4% | www.dialpad.com/dp/ai-contact-center/ |
| grasshopper | $9.18 | 4 | 1.3% | www.dialpad.com/dp/business-phone-system/ |
| genesys | $20.78 | 2 | 1.1% | www.dialpad.com/dp/ai-contact-center/ |
| vonage business | $26.89 | 1 | 1.0% | www.dialpad.com/competitors/dialpad-vs-vonage/ |
| vonage | $12.78 | 2 | 1.0% | www.dialpad.com/dp/ai-voice-dr/ |
| call center services | $31.80 | 1 | 1.0% | www.dialpad.com/dp/ai-contact-center/ |
| five9 | $14.93 | 2 | 0.9% | www.dialpad.com/dp/dialpad-vs-five9/ |
| genesys cloud | $19.85 | 1 | 0.9% | www.dialpad.com/dp/ai-contact-center/ |
| ucaas | $19.42 | 1 | 0.9% | www.dialpad.com/dp/ucaas-ent/ |
Get a Virtual Number
Virtual Number +SMS +Meetings — Get a virtual phone number. Plus voice, text, and meetings on Android, iOS and desktop.
https://www.dialpad.com
Get Virtual Number
Virtual Number +SMS +Meetings — Get a virtual phone number. Plus voice, text, and meetings on Android, iOS and desktop. Set up...
https://www.dialpad.com
SMS, Voice, Video & More
The #1 Business Phone Solution — Switch to Dialpad for uninterrupted SMS, voice, video, and more—a platform you can rely on
https://www.dialpad.com
Virtual Number +SMS +Meetings
5 Min Setup — 14 Days Free — Get a virtual phone number. Plus voice, text, and meetings on Android, iOS and desktop. Set up...
https://www.dialpad.com
SMS, Voice, Video & More - #1 Alternative For Voice & SMS
Switch to Dialpad for uninterrupted SMS, voice, video, and more—a platform you can rely on
https://www.dialpad.com
Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though.
Pros: It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation.
Cons: Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons.
Olga D. · Pharmacist · Hospital & Health Care · January 15, 2026
Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability.
Pros: The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls.
Cons: After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time.
Mary Ellen E. · Agent · Political Organization · December 19, 2025
We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team.
Pros: Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.
Cons: Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool.
Katherine C. · CFO · Non-Profit Organization Management · September 9, 2025
Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up.
Pros: I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools.
Cons: What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version.
Isaac D. · Operations Supervisor · Outsourcing/Offshoring · August 21, 2025
Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program.
Pros: It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours.
Cons: The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone.
Rebecca S. · Business Consultant · Logistics and Supply Chain · August 14, 2025
So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have.
Pros: I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call.
Cons: It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises.
Anonymous User · Leasing Specialist · Real Estate · August 12, 2025
Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone.
Pros: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient.
Cons: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology.
Scott B. · Head of Sales · Banking · August 8, 2025
Pros: Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.
Cons: Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use.
Mac B. · IM · Consumer Goods · August 1, 2025
My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM
Pros: I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales.
Cons: What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly
Ariel L. · Director of customer support and success · Marketing and Advertising · June 5, 2025
Pros: What I like about Dialpad is that each department in my company can have its own line. The setup was quick and easy. I also like that there are different hold music options, and the songs are quite catchy.
Cons: What I like least about Dialpad is sending pictures through text messages. Unfortunately, pictures aren't always received by the recipient, even though they show as sent. The lack of headset options with integration is also a drawback.
Anonymous User · Facilities Specialist · Hospital & Health Care · May 28, 2025
Overall i am pleased with Dialpad and its AI transcript service. It provides a quick synopsis of a phone call to look for key points.
Pros: Dialpad provides an affordable platform for your business to use VOIP services for various departments.
Cons: Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue.
Matt B. · IT Project Management · Hospital & Health Care · May 27, 2025
So far it is great. The integration with our CRM makes outbound calling, holds and transfers so much easier while linking the call to the customers profile.
Pros: The ability to have one phone but two numbers and have one always recording your conversations to give out.
Cons: The home page is a little clunky, takes some messing around with too figure out where things are at.
Jonathan G. · Director of Plumbing · Construction · May 15, 2025
Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles.
Pros: I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me.
Cons: Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given.
Derek R. · CMO · Venture Capital & Private Equity · May 15, 2025
Solid dialer with good tools for sales management but there are lower cost options that also do the same thing.
Pros: AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better
Cons: Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time
Jimi J. · Sales Manager · Entertainment · May 8, 2025
The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here.
Pros: The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job.
Cons: SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience.
Kevin P. · CEO · Real Estate · April 28, 2025
For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied.
Pros: I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust.
Cons: Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.
Sheila R. · Director of Operations · Legal Services · April 22, 2025
I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications.
Pros: The ability to share communication between our whole company.
Cons: I would have said the ability to send bulk SMS but that just became available to us this week!
Connie D. · Office Manager · Real Estate · April 10, 2025
For our business VoIP needs, Dialpad is and has always been awesome.
Pros: We have used Dialpad as a VoIP solution and it has been amazing. Using the tool is easy and it comes well equipped. I like that we can effortlessly customize the tool to fit our needs.
Cons: Dialpad meets our needs straightforward. No issues yet.
Regan D. · Customer Care Manager · Management Consulting · April 10, 2025
Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake
Pros: The AI transcription works well. That's really the only part of it that works well.
Cons: Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations.
ryan r. · Owner · Health, Wellness and Fitness · March 26, 2025
Pros: Dialpad is easy to manage, and the AI meeting capture tool is pretty neat.
Cons: I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.
Lindsey B. · National Recruiting Director · Staffing and Recruiting · February 25, 2025
I have enjoyed using Dialpad as my primary phone system. I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners. Further, I find Dialpad easy to use in my daily work.
Pros: The AI Transcript is very useful, and it helps me recall points of the conversation. I also like how it allows me to quickly create contact cards that help me keep track of my call log. Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go.
Cons: There is a slight delay in the call signal. It is slight, but noticeable. I estimate that there is about a 0.5-second delay, causing an overlap in speaking, similar to the delay in other virtual call services. This is likely an unavoidable condition of all VOIP services.
James C. · Customer Success Manager · Computer Software · February 20, 2025
Overall good. The user interface was also a positive.
Pros: I liked how you could send text messages over Dialpad.
Cons: Transferring calls was not always the easiest.
Jason B. · Operations Process Manager · Construction · January 31, 2025
My overall experience with Dialpad has been great. I have been using it for 4+ years.
Pros: What I like most about Dialpad is the ability to text, call, and screen share all from one application.
Cons: There is nothing that I like least about Dialpad.
Ed F. · Owner · Insurance · January 8, 2025
| 1 |
| 3 |
- |
| Inside Sales | 1 | 3 | Ad |
| Sales Coaching | 1 | 4 | - |
| Predictive Dialer | 1 | 6 | - |
| Call Recording | 1 | 8 | Ad |
| Business Phone Systems | 1 | 9 | AdShortlist |
| Call Tracking | 1 | 12 | - |
| Sales Enablement | 1 | 13 | Ad |
| Telephony | 1 | 13 | - |
| Unified Communications | 1 | 17 | Shortlist |
| VoIP | 1 | 17 | - |
| Conversational AI Platform | 1 | 21 | - |
| Call Center | 2 | 1 | - |