Dialpad

Pros: The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls.

Cons: After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time.

Pros: Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.

Cons: Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool.

Pros: I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools.

Cons: What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version.

Pros: It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours.

Cons: The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone.

Pros: I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call.

Cons: It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises.

Pros: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient.

Cons: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology.

Pros: Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.

Cons: Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use.

Pros: I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales.

Cons: What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly

Pros: What I like about Dialpad is that each department in my company can have its own line. The setup was quick and easy. I also like that there are different hold music options, and the songs are quite catchy.

Cons: What I like least about Dialpad is sending pictures through text messages. Unfortunately, pictures aren't always received by the recipient, even though they show as sent. The lack of headset options with integration is also a drawback.

Pros: Dialpad provides an affordable platform for your business to use VOIP services for various departments.

Cons: Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue.

Pros: The ability to have one phone but two numbers and have one always recording your conversations to give out.

Cons: The home page is a little clunky, takes some messing around with too figure out where things are at.

Pros: I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me.

Cons: Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given.

Pros: AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better

Cons: Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time

Pros: The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job.

Cons: SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience.

Pros: I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust.

Cons: Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.

Pros: The ability to share communication between our whole company.

Cons: I would have said the ability to send bulk SMS but that just became available to us this week!

Pros: We have used Dialpad as a VoIP solution and it has been amazing. Using the tool is easy and it comes well equipped. I like that we can effortlessly customize the tool to fit our needs.

Cons: Dialpad meets our needs straightforward. No issues yet.

Pros: The AI transcription works well. That's really the only part of it that works well.

Cons: Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations.

Pros: Dialpad is easy to manage, and the AI meeting capture tool is pretty neat.

Cons: I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.

Pros: The AI Transcript is very useful, and it helps me recall points of the conversation. I also like how it allows me to quickly create contact cards that help me keep track of my call log. Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go.

Cons: There is a slight delay in the call signal. It is slight, but noticeable. I estimate that there is about a 0.5-second delay, causing an overlap in speaking, similar to the delay in other virtual call services. This is likely an unavoidable condition of all VOIP services.

Pros: I liked how you could send text messages over Dialpad.

Cons: Transferring calls was not always the easiest.

Pros: What I like most about Dialpad is the ability to text, call, and screen share all from one application.

Cons: There is nothing that I like least about Dialpad.