Weave

Pros: Weave is a reliable and easy to use appointment scheduling solution. It supports payment processing, appointment management and calender. The customer support are always ready to support when in need.

Cons: With the integration with other third party application, the tool has been remarkable and fit for appointment management.

Pros: The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen.

Cons: Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest.

Pros: I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well.

Cons: I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them.

Pros: The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed.

Cons: I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing.

Pros: The only pro I can give at this point is one customer service rep that has provided follow-up for the continued mess and problems. If I could give zero stars I would.

Cons: The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them. The fax and office number did not port over as expected. Continual, ongoing problems without an estimated date to correct the issues.

Pros: Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end.

Cons: left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features

Pros: I like that its easy to use and over all pretty reliable. It makes communication with my clients quick and all in one spot

Cons: After integration to change anything takes a ton of effort. Sometimes customer support is great, othetimes its like pulling teeth. I found the chat option to be most reliable.

Pros: Texting and ability to send photos via text to owners- this makes it very easy to update owners. Owners can also request appointments through the app.

Cons: I wish it integrated with our PIMS software. It would be very helpful to be able to easily see all client communications from the patient chart.

Pros: Value for money, customer support, payment processing, security, appointment management, appointment scheduling

Cons: The price would be the only drawback that I can think of at this time and it is quite expensive when comparing with other platforms

Pros: I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy!

Cons: Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app

Pros: We used Weave for several years and loved the text to pay feature. We loved the integration with Revolution, and loved the customer service

Cons: During COVID we lost the customer service. Then we started to see other changes in the company. BOT chat for example. Not being able to find a phone number to call customer service. Then they decided to roll out a whole new screen that was technical and difficult to use. That is when I started hearing complaints from my team. They hated it.

Pros: I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave.

Cons: We are a very small office and money is tight, so the cost is a little on the high side for us at this time.

Pros: Inexpensive phone service, clear quality of calls, caller ID that matches with our practice management software. Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need.

Cons: It only syncs once per day and the devices will frequently randomly disconnect from the app. It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.

Pros: Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders. The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team.

Cons: We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times.

Pros: The user interface is well-designed and the overall structure of the platform is intuitive and easy to use. From a software standpoint, it has a lot of potential. Unfortunately, that positive is heavily overshadowed by the lack of support and poor customer service. Working with the team at Weave has been frustrating, and I strongly caution others—DO NOT SIGN UP unless you’re prepared to handle issues entirely on your own.

Cons: The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten. I genuinely regret signing up with Weave.

Pros: The login and system UI is quite fast, it has a good minimal UI and more detailed one

Cons: With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

Pros: We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users.

Cons: The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1.

Pros: Office/Desktop functionality is great. Integrated into my practice management system.

Cons: Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there.

Pros: at first the sales pitch was good. It can make life easier. BUT........ many things they don't tell you.

Cons: There is no direct line to speak to a supervisor. They have Tiers of tech support, have to wait while they reach out to there Tiers to answer questions to resolve a problem. I was on the phone for 90 minutes. Did not resolve the issue. They only give you a 100 forms. They do not tell you that when they are selling the platform. When you are a busy dental office, which I have 40 years experience, it is difficult to run a practice with out Great Tech Support. !!!!!!!

Pros: easy to use, great client customer service

Cons: not applicable, we have not run into anything that we do not like

Pros: I love that Weave sends a text automatically when we miss an incoming call

Cons: There in no on site training whatsoever. You set everything up, figure out how to use it, etc.

Pros: The ability to text and multitask with patients even while you’re on the call. All the analytics which is useful to conduct the practice.

Cons: The caller abandoned option always confuses us.