LiveChat

Pros: It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background

Cons: Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer.

Pros: It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance.

Cons: Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools.

Pros: I love the real time and quick responses to the simple questions without waiting on calls for long hours.

Cons: Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.

Pros: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales.

Cons: The pricing is something that could be improved. It feels a bit high if compared with other competitors.

Pros: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience.

Cons: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur.

Pros: Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites.

Cons: Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat.

Pros: [sensitive content hidden] got me back into my old account as i was still being charged but wasnt using it for so long.

Cons: nothing

Pros: Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients.

Cons: No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement.

Pros: Customer Support is always on hand to help. A good customer support platform for businesses to deploy.

Cons: Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring.

Pros: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability.

Cons: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics.

Pros: [sensitive content hidden] was super helpful with a very tedious technical roadblock!

Pros: Quick and effective support, even on Saturday evening. I am completely satisfied with the service provided

Cons: I honestly can't point out any downsides. LiveChat’s support has been consistently reliable, responsive, and helpful, leaving me completely satisfied with the experience.

Pros: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this.

Cons: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features.

Pros: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!

Cons: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick.

Pros: Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing

Cons: Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions

Pros: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use.

Cons: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses.

Pros: Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat.

Cons: Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great!

Pros: The fast, friendly and effective support I receive in a short time frame. I always receive a prompt helpful response from the staff filled with enthusiasm.

Cons: Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics. But for the most part they provide up to date resources.

Pros: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.

Cons: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool

Pros: It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video.

Cons: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency.

Pros: LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device.

Cons: LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives.

Pros: A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas.

Cons: I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it.