Rating
4.6
1,723 reviews
Starting price
$25
Per User
Categories
6
Founded
2002
Employees
220
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time.
Ad spend / mo
$15K
445 paid keywords
Paid visits / mo
7,422
Organic keywords
23,028
Organic visits / mo
95,980
Authority
67
225,192 ref domains
Creatives run
100
as Semantic Holdings, Inc
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
The shared messaging across Conversational Marketing & Chatbot Lead Capture advertisers - the validated angles to copy. See the niche →
(1,723 reviews)
Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone.
Pros: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall.
Cons: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed.
Charles E. · Sales Manager · Logistics and Supply Chain · May 15, 2026
We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience.
Pros: The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program.
Cons: Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor
Chris P. · Supervisor · Computer Software · May 14, 2026
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| livechat | $2.50 | 1 | 16.9% | www.livechat.com/ |
| live chat | $2.50 | 1 | 13.8% | www.livechat.com/ |
| chat app | $1.82 | 1 | 3.6% | www.livechat.com/b/ |
| justcall | $10.44 | 4 | 3.1% | www.livechat.com/ |
| live chat online | $1.70 | 1 | 2.3% | www.livechat.com/ |
| live live chat | $2.50 | 1 | 2.2% | www.livechat.com/b/ |
| live chats | $2.50 | 1 | 1.8% | www.livechat.com/ |
| chat live live | $2.50 | 2 | 1.7% | www.livechat.com/b/ |
| livechat login | $7.47 | 1 | 1.3% | www.livechat.com/ |
| callhippo | $4.86 | 3 | 1.2% | www.livechat.com/ |
| botpress | $3.95 | 3 | 1.2% | www.livechat.com/ |
| top affiliate programs | $1.70 | 1 | 1.2% | partners.livechat.com/ |
| talkroute | $3.05 | 2 | 1.1% | www.livechat.com/ |
| ai bot chat | $1.63 | 1 | 0.9% | www.livechat.com/ai/ |
| webchat | $1.26 | 1 | 0.9% | www.livechat.com/b/ |
LiveChat™ Official Site
Live Chat & Help Desk Software — The Fastest Way To Help Your Customers & Get More Business. Try Now For Free! Increase Sales...
https://www.livechat.com
Web chat
Fast, easy live chat platform — Start real-time chats in seconds. LiveChat makes every customer interaction count. Try now. Thousands of brands use LiveChat daily to connect, convert, and communicate better.
https://www.livechat.com
LiveChat™ Official Site | Live Chat & Help Desk Solution
The Fastest Way To Help Your Customers & Get More Business. Try Now For Free! Increase Sales And Customer Satisfaction With Our Powerful...
https://www.livechat.com
LiveChat™ Official Site
Live Chat & Help Desk Software — The Fastest Way To Help Your Customers & Get More Business. Try Now For Free!
https://www.livechat.com
Ai chatbot website
Best AI live chat solution — Ai chatbot website. Automate FAQs and common queries with smart, AI-driven responses. Try now. Intelligent chat that scales with your team - no extra staffing required. Try free trial.
https://www.livechat.com › ai
Pros: The customer service provided by [sensitive content hidden]! Everything has been smooth since onboarding and have had no issues and it's really easy to use!
Cons: Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal.
Travis N. · Digital Director · Automotive · April 29, 2026
Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once
Pros: It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background
Cons: Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer.
David M. · Analyst · Food Production · April 29, 2026
Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient.
Pros: It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance.
Cons: Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools.
Bill L. · Vice President of Sales and Operations · Information Technology and Services · April 21, 2026
Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still prefer the telephonic conversation.
Pros: I love the real time and quick responses to the simple questions without waiting on calls for long hours.
Cons: Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.
Mohammed M. · Project manager · Civil Engineering · April 21, 2026
Pros: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales.
Cons: The pricing is something that could be improved. It feels a bit high if compared with other competitors.
Swagat G. · Founder and CEO · Arts and Crafts · April 17, 2026
As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently.
Pros: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience.
Cons: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur.
Colleen P. · Director of Programming · Non-Profit Organization Management · April 10, 2026
Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat.
Pros: Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites.
Cons: Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat.
Joseph H. · Executive Director · Government Relations · April 2, 2026
very good platform.
Pros: [sensitive content hidden] got me back into my old account as i was still being charged but wasnt using it for so long.
Cons: nothing
Scott M. · Owner · Alternative Dispute Resolution · April 1, 2026
It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience.
Pros: Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients.
Cons: No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement.
Mai M. · Managing Director · Hospitality · March 28, 2026
So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI.
Pros: Customer Support is always on hand to help. A good customer support platform for businesses to deploy.
Cons: Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring.
Jacob G. · Operations · Computer Games · March 27, 2026
Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction.
Pros: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability.
Cons: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics.
Max D. · Night Audit · Hospitality · March 25, 2026
Amazing!
Pros: [sensitive content hidden] was super helpful with a very tedious technical roadblock!
James P. · Member · Restaurants · March 17, 2026
Several issues were resolved swiftly and professionally; a solution was found and the situation was saved
Pros: Quick and effective support, even on Saturday evening. I am completely satisfied with the service provided
Cons: I honestly can't point out any downsides. LiveChat’s support has been consistently reliable, responsive, and helpful, leaving me completely satisfied with the experience.
Dmytro H. · CTO · Health, Wellness and Fitness · March 14, 2026
smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base.
Pros: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this.
Cons: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features.
Lisa T. · Onwer · Construction · March 3, 2026
I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers.
Pros: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!
Cons: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick.
Brian S. · Director · Computer Software · February 22, 2026
Pros: Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing
Cons: Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions
Anonymous User · Digital Marketer · Marketing and Advertising · February 13, 2026
$92
Pros: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use.
Cons: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses.
Anonymous User · Managing director · Legal Services · December 21, 2025
Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat.
Pros: Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat.
Cons: Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great!
Joanne M. · Manager · Pharmaceuticals · December 4, 2025
Overall, I am very satisfied with Livechat and would highly recommend to my colleagues and other professionals for long term reliable use.
Pros: The fast, friendly and effective support I receive in a short time frame. I always receive a prompt helpful response from the staff filled with enthusiasm.
Cons: Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics. But for the most part they provide up to date resources.
Anonymous User · Administrative support · Consumer Services · September 14, 2025
Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive.
Pros: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
Cons: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool
Anonymous User · Founder · Leisure, Travel & Tourism · September 8, 2025
Pros: It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video.
Cons: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency.
Segun D. · Digital Marketing Manager · Human Resources · August 31, 2025
Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI.
Pros: LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device.
Cons: LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives.
Rose O. · Head of School · Management Consulting · July 13, 2025
Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips.
Pros: A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas.
Cons: I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it.
Edgaras G. · Digital Marketing Specialist · Broadcast Media · July 10, 2025
| Online CRM | 1 | 12 | - |
| Customer Success | 1 | 13 | - |
| Conversational AI Platform | 1 | 16 | - |
| Customer Service | 1 | 24 | Shortlist |