Tidio

Pros: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly.

Cons: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons.

Pros: It's a very clean live chatbot which help us getting more newsletter subscribers and inbound leads for our products and services.

Cons: Sometimes i feel customization and branding is limited if you want to enhance a very branded experience for users.

Pros: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly.

Cons: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience.

Pros: Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants.

Cons: I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure.

Pros: Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio.

Cons: I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly.

Pros: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly.

Cons: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early.

Pros: Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well.

Cons: Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand.

Pros: We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.

Cons: Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.

Pros: I have integrated the chatbot into my application and social media channels. It supports multi-channel messaging, enabling my team to respond to customers quickly and efficiently through a unified inbox.

Cons: I faced a challenge integrating the chatbot on my Linux device for the first time; it was tough, but I managed it successfully.

Pros: The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses.

Cons: While the downside is limited free chats (only 50 per month), advanced AI and marketing tools require a paid subscription. Small businesses may not be able to afford this easily.

Pros: Tidio is very east and quick to setup in wordpress. It is also integrates with other apps as well very easily. There's a option to customize the widget according to website requirements.

Cons: Nothing very critical only one small issue .When we add our website url in knowledge base. There should be a option to restrict website content or allow. It will make very easy for AI agent and answers will be more accurate.

Pros: Easy to implement, intuitive to use. Simply put, it is a good ChatBot for startups and small support team

Cons: Not integrated well with SaaS users. We find a lot of dimensions missing in the software. So we need to record a lot of information by ourselves.

Pros: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great.

Cons: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio.

Pros: Tidio has been excellent at boosting my engagement on our website. The chatbot is very resposive and do a great job of keeping visitors engaged until a human agent can take over. Security is good.

Cons: The user interface, while functional, looks slightly outdated compared to some competitors. Navigation between features could be smoother.

Pros: One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable.

Cons: The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand.

Pros: I got impressed by tidio that how quickly I setup it and started using it without technical background. The interface is very intuitive. The pre-made templates are helpful.

Cons: I didn't faced many challenges, but the only challenge i face is the occasional delay in syncing my messages between chat and email.

Pros: Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace. I am able to solve tax bugs and issues remotely with Tidio.

Cons: It is nearly four years since I incorporated Tidio. I have never come across any aspect that needed much attention from the vendor technical team.

Pros: I loved tidio bot builder and tracking user feature. It help me to find the qualify saas leds for my startup and direct them to relevant tickets.

Cons: The analytics options need to more work. It was tracking the bot traffics and open rates for the emails.

Pros: The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight. I must say it was value for money for me.

Cons: The mobile apps notification get delay sometimes. It mostly happens when I runs ads for my website, so more traffic gets on website.

Pros: Days are gone when business users used in-person meetings to connect with customers. Tidio allows me to offer live chat to customers from anywhere across internet connection.

Cons: To be honest, Tidio is a one of a kind live chat and customer support program that has never failed me.

Pros: I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that.

Cons: It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue.

Pros: I liked the chat bot the most. It is a smart fast bot that helping my customers and saving me the time.

Cons: The pricing is high for small business owners. I pay $150 per month. I hope with time they can make it more affordable.