Rating
4.7
590 reviews
Starting price
$24.17
Flat Rate
Categories
10
Founded
2013
Employees
180
Funding
26.8M
Series B
Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. It’s most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement tools, though pricing complexity and mobile performance are common drawbacks. Advanced features like Lyro AI and flow analytics support scalable automation and smarter support workflows.
Ad spend / mo
$2K
128 paid keywords
Paid visits / mo
2,228
Organic keywords
20,629
Organic visits / mo
19,642
Authority
50
26,707 ref domains
Creatives run
100
as Tidio LLC
Active now
100
last 14 days
Advertising since
Apr 2022
4+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as Tidio - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across AI Chatbot & Conversational AI Platform advertisers - the validated angles to copy. See the niche →
(590 reviews)
Pros: They have continued to make the Ai suggestions better every update. They have also brought in more site integration options.
Cons: I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly.
Aaron G. · Membership and Development Director · Non-Profit Organization Management · March 20, 2026
Overall my experience is good. It offers good value for money and works well for customer support and chat automation.
Pros: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid.
Cons: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it!
Roger A. · Owner · Marketing and Advertising · January 18, 2026
I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Conversational Marketing Platform | 1 | 13 | Shortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| manychat | $0.94 | 3 | 38.7% | www.tidio.com/vs/manychat/ |
| tawk | $1.29 | 1 | 8.9% | www.tidio.com/blog/best-tawk-to-alternatives/ |
| tidio app | $6.17 | 1 | 5.7% | www.tidio.com/ |
| best chatbot for wordpress | $8.64 | 1 | 4.8% | www.tidio.com/integrations/wordpress/ |
| tidio pricing | $5.61 | 1 | 4.1% | www.tidio.com/ |
| squarespace chatbot | $14.98 | 1 | 3.6% | www.tidio.com/integrations/squarespace/ |
| free chat plugin for wordpress | $53.31 | 1 | 3.3% | www.tidio.com/blog/wordpress-chat-plugin/ |
| whatsapp chatbot | $3.95 | 2 | 2.7% | www.tidio.com/blog/whatsapp-chatbot/ |
| crisp chatbot | $8.58 | 1 | 2.6% | www.tidio.com/blog/customer-service-chatbot/ |
| webchat | $1.26 | 2 | 2.4% | www.tidio.com/blog/web-chats/ |
| free live chat for website | $4.56 | 2 | 1.7% | www.tidio.com/blog/free-live-chat/ |
| best wp chat plugin | $9.24 | 1 | 1.7% | www.tidio.com/blog/wordpress-chat-plugin/ |
| chatbot for wordpress website | $8.80 | 1 | 1.6% | www.tidio.com/blog/wordpress-chatbot/ |
| chat wordpress | $6.37 | 1 | 1.5% | www.tidio.com/integrations/wordpress/ |
| tidiochat | $4.75 | 1 | 1.4% | www.tidio.com/live-chat/ |
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https://www.tidio.com
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https://www.tidio.com
Pros: Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support.
Cons: The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools.
Margaret L. · Owner · E-Learning · December 25, 2025
Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain.
Pros: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly.
Cons: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons.
Monika D. · Software Engineer · Information Technology and Services · November 22, 2025
I've tried and tested lot of similar tools in my research but Tidio is very good and very easy to setup even for non-technical users. It also help you to interact with website visitors at the exact moment they need you. That's why it is very useful tool.
Pros: It's a very clean live chatbot which help us getting more newsletter subscribers and inbound leads for our products and services.
Cons: Sometimes i feel customization and branding is limited if you want to enhance a very branded experience for users.
Ankita B. · Junior email marketing · Marketing and Advertising · November 16, 2025
My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future.
Pros: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly.
Cons: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience.
Calvin J. · Marketer · Marketing and Advertising · November 4, 2025
We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio.
Pros: Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants.
Cons: I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure.
Tanya D. · Lead Technical Recruiter · Information Technology and Services · October 27, 2025
My experience is very good with tidio, i have completed setup of tidio on our most of the website which is based on shopify or prestashop. Also, lyro AI works well and feed there knowledge base by fetching data from given FAQs pages. Highly recommended for anyone running a prestashop store.
Pros: Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio.
Cons: I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly.
Abhishek C. · Sr. Developer · Information Technology and Services · October 26, 2025
It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects.
Pros: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly.
Cons: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early.
Prashant S. · Software Developer · Education Management · October 26, 2025
I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio.
Pros: Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well.
Cons: Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand.
Yogita M. · WordPress Developer · Information Technology and Services · October 25, 2025
We use Tidio to provide a quick response to our customers, ensuring we respond quickly without missing a single message. After integrating Tidio with Slack, all the queries from our art and craft website come straight to our Slack workspace. This helps our team respond more quickly and maintain smooth, hassle-free customer support.
Pros: We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
Cons: Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
Arif K. · Software Engineer · Information Technology and Services · October 22, 2025
Our experience with Tidio has been positive, as my team has been using it for the past two years. We have successfully integrated it into our application and social media channels.
Pros: I have integrated the chatbot into my application and social media channels. It supports multi-channel messaging, enabling my team to respond to customers quickly and efficiently through a unified inbox.
Cons: I faced a challenge integrating the chatbot on my Linux device for the first time; it was tough, but I managed it successfully.
Pallavi R. · Senior Software Engineer · Computer Software · October 5, 2025
$9a
Pros: The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses.
Cons: While the downside is limited free chats (only 50 per month), advanced AI and marketing tools require a paid subscription. Small businesses may not be able to afford this easily.
KRISANPAL S. · Digital Marketing Executive · Writing and Editing · September 25, 2025
Hey, i am wordpress freelance developer. In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the pro version because it is super useful.
Pros: Tidio is very east and quick to setup in wordpress. It is also integrates with other apps as well very easily. There's a option to customize the widget according to website requirements.
Cons: Nothing very critical only one small issue .When we add our website url in knowledge base. There should be a option to restrict website content or allow. It will make very easy for AI agent and answers will be more accurate.
Chirag P. · Web Designer · Design · September 23, 2025
Smooth. Easy to get started. Pay as you go, which is very friendly for early stage companies. I would recommend.
Pros: Easy to implement, intuitive to use. Simply put, it is a good ChatBot for startups and small support team
Cons: Not integrated well with SaaS users. We find a lot of dimensions missing in the software. So we need to record a lot of information by ourselves.
Lewis L. · Co-founder · Information Technology and Services · September 22, 2025
I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio.
Pros: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great.
Cons: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio.
aniket g. · Webflow Developer · Marketing and Advertising · September 17, 2025
Even with the UI bugs and issues, Tidio remains a strong marketing and customer service tool. It has helped us convert more visitors into paying customers, and the automation has reduced our workload significantly. overall Value for Money tool.
Pros: Tidio has been excellent at boosting my engagement on our website. The chatbot is very resposive and do a great job of keeping visitors engaged until a human agent can take over. Security is good.
Cons: The user interface, while functional, looks slightly outdated compared to some competitors. Navigation between features could be smoother.
Vishnu B. · Full-stack Developer · Information Technology and Services · September 17, 2025
Once you get used to tidio, Then tidio becomes a trustworthy partner for customer engagement. The peace of the mind it provides in security is worth the efforts we put in it.
Pros: One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable.
Cons: The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand.
areena k. · Marketing Executive · Information Technology and Services · September 13, 2025
Overall tidio has been value for money for me and for my company. It saves lots of time with automation while they still allowing for personal interaction when needed.
Pros: I got impressed by tidio that how quickly I setup it and started using it without technical background. The interface is very intuitive. The pre-made templates are helpful.
Cons: I didn't faced many challenges, but the only challenge i face is the occasional delay in syncing my messages between chat and email.
aryan g. · Marketing Executive · Staffing and Recruiting · September 4, 2025
Pros: Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace. I am able to solve tax bugs and issues remotely with Tidio.
Cons: It is nearly four years since I incorporated Tidio. I have never come across any aspect that needed much attention from the vendor technical team.
Akeem A. · Managing Partner · Accounting · August 10, 2025
The security and its fast chat performance is good. And there are some UX which need some scope of improvements. Although it was value for money.
Pros: I loved tidio bot builder and tracking user feature. It help me to find the qualify saas leds for my startup and direct them to relevant tickets.
Cons: The analytics options need to more work. It was tracking the bot traffics and open rates for the emails.
tejendra k. · Full Stack Developer · Computer Software · August 2, 2025
Tidio helped me to reduce the cart abandonment issue and now i can respond to message and emails faster to the customer queries.
Pros: The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight. I must say it was value for money for me.
Cons: The mobile apps notification get delay sometimes. It mostly happens when I runs ads for my website, so more traffic gets on website.
karan f. · Full Stack Developer · Information Technology and Services · July 31, 2025
Tidio increase sales via personalized support and recommendations to customers and prospects in real-time.
Pros: Days are gone when business users used in-person meetings to connect with customers. Tidio allows me to offer live chat to customers from anywhere across internet connection.
Cons: To be honest, Tidio is a one of a kind live chat and customer support program that has never failed me.
Charles O. · National Treasurer · Hospital & Health Care · July 23, 2025
Tidio helped us respond to questions more quickly - especially from new leads. It’s generated more conversations and made it easier to assist people even after hours.
Pros: I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that.
Cons: It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue.
Tim G. · Customer Service Executive · Civil Engineering · July 21, 2025
I enjoy the app very much, it makes my life easy and improves my customer service experience, exactly what I wished for.
Pros: I liked the chat bot the most. It is a smart fast bot that helping my customers and saving me the time.
Cons: The pricing is high for small business owners. I pay $150 per month. I hope with time they can make it more affordable.
Keren S. · Founder · Design · July 11, 2025
| 1 |
| 17 |
Shortlist |
| Customer Support | 1 | 18 | Shortlist |
| Complaint Management | 1 | 19 | - |
| Conversational AI Platform | 1 | 20 | Shortlist |
| Help Desk | 1 | 20 | Shortlist |
| Artificial Intelligence | 1 | 22 | Shortlist |
| Live Chat | 1 | 22 | Shortlist |
| Customer Communications Management | 1 | 23 | Shortlist |
| Sales Force Automation | 1 | 25 | - |