Five9

Pros: I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a call instead of having to contact the person back.

Cons: I did not like when I use to get alot of Spam Calls through the system. There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.

Pros: Easy to implement, lot of option for customizations though they dont always work or are unstable with their functions

Cons: Call stability is terrible, their servers are down all the time for extended periods of time - half the day, 10 hours+. You lose a lot of business and end up paying employees to wait for them to fix it

Pros: It's intuitive and straightforward, fast Simple UI, but still provides custom setups and complex scenarios We use it our telephony system for our call center

Cons: Some of our managers prefer the old-fashioned java-based supervisor view rather than web widgets and dashboard Better guidelines can be available on advanced functionalities

Pros: Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues. Customer Support: Customer support is generally responsive and knowledgeable. Many of the users praise the support team's efficiency! Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction. The platform supports voice, chat, email and SMS. Phone and Mobile: Call quality is most reliable, but some users report delays and occasional audio issues. Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths. However, call quality can experience lag or dropped calls. Team Collaboration: Five9 integrates well with Microsoft teams. Supervisors can monitor and coach each agent in real time, which helps teams' performances.

Cons: Frequent software crashes and login issues Inaccurate reporting (sometimes) Call quality and audio connections

Pros: All in one place shop, and its constant AI innovation product offering, apart from their amazing support team

Cons: Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product

Pros: Five9 is a everyday item that we use in the customer service world. This tool allows you to create the type of contact center your business needs.

Cons: Five9 honestly is great from a cost standpoint and gives you many things to complete the business need you need, there is nothing bad to say honestly.

Pros: It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer

Cons: What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work

Pros: Its simple for making calls and respond them. I like is not as other software that you don't know where to find the buttons, seems really user-friendly.

Cons: To me, the interface can feel a bit outdated and clunky at times, and occasional call drops were frustrating.

Pros: - Perfectly integrated with our CRM, I never need to enter a phone number manually - it pops up information about the person I'm calling - it also pops up information about inbound calls when the person is identified

Cons: - sometimes the end of call workflow doesn't work properly based on the disposition I selected

Pros: Nothing to like about system with too many prolems.

Cons: Not friendly and too many defects with unusual operations.

Pros: - Quick dialup - Fast reactivity - Great integration with Salesforce contacts

Cons: - It will be good to see directly the voicemails attached to the contact in Salesforce - Can't call a number if it's not a contact

Pros: Five9 is a great company. It provides a platform that gives different services. It is very up to date and advanced.

Cons: Nothing. It is a great tool for workplaces and professional environments.

Pros: It provides strong reporting capabilities and an easy-to-use interface to assist track KPIs and effectively manage time. Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent communication during calls.

Cons: While using it, I didn't run into any major problems or bugs.

Pros: Easy to use interface. Was able to utilize it in a lot of companies I had worked for.

Cons: No cons per se. I did not notice any issues or bugs.

Pros: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats.

Cons: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well.

Pros: Not much, they were great when they started but seem to have fallen behind

Cons: See above answer, too many bells and whistles that did not work properly

Pros: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls.

Cons: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day.

Pros: So I like how simple the platform is overall. It’s not complicated at all, which is ideal for business applications.

Cons: Now, I believe it has a few issues that, if resolved, would be fantastic. Just to mention one or two, you can be in a call and get kicked out for no reason. Also, even after months of use, when you try to access it, it says it needs to be downloaded again. It also freezes during calls, which makes it a little difficult to deal with.

Pros: 1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal.

Cons: 1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records.

Pros: I liked the way it worked and when opened the functions it provided

Cons: Five9 was the most difficult program I have ever had to install on my desk top . And then when I closed for the night it took a mountain moved to open it up daily

Pros: It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation

Cons: There's a some of bug there's having a lagging and sometimes late a response to the customer

Pros: I like that's easy to use and integrated with a custom-built ERP, you can use webhooks, and integrated links to interact with the platform.

Cons: It's too basic, and the algorithm for the distribution of calls is very flawed. You don't have a smart, context-aware algorithm