Playvox

Pros: What I like most about playvox is we're able to monitor our call/chats and improve our skills about the products.

Cons: None so far. Everything with playvox is good.

Pros: - can be easily integrated with Zendesk through API which makes ticket audits a lot easier to review - agent organization chart which provides visibility to further know who reports to who - UI/UI which is very user-friendly and straightforward

Cons: - generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances. You can just imagine the amount of effort we need spend just to login to different Playvox instances - SSO via Google Workspace had some issues every now and thn

Pros: I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled. We are also able to review their review and acknowledge it. We also have a dashboard where in we can see the total percentage of our QA Evaluations and at the same time see which sections we mostly have errors.

Cons: None so far, everything is doing well for Playvox

Pros: Easy way to share feedbacks and evaluation

Cons: None, I cannot think or see any reason to dislike this software

Pros: Playvox is overall easy and very light to use. I want to highlight its user interface because it opens with practically all the information you need to see. I can immediately determine which areas I struggle with, so I can figure things out and come up with better solutions.

Cons: Since the system only bases the data on your performance or scorecards, I have no dislike for this platform. Knowing that you can work on the areas that need to be addressed or keep up any performance that was done well.

Pros: I like the call monitoring and recording features It acts as a great customer service solution It makes following up on tickets easy

Cons: I think the only con is that Playvox is not the most affordable option.

Pros: Easy to understand report provided by Quality team

Cons: None so far, Playvox is easy to navigate as well

Pros: I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time.

Cons: None, everything is great and easy to access.

Pros: Playvox has made a great impact on my career growth here in Turo ( currentl company). This made track my QA score as well as my agents score real time. We're having 4-6 audits weekly and so far we haven't encountered any issues at all.

Cons: I couldn't think of anything that I'd like least about Playvox since my experience in using this special tool is so far incomparable

Pros: On our job we needed this kind of tool so we can see our QA's and also the information that we need to check.

Cons: What i like about the Playvox is we can track our quality evaluation and it was very helpful to us.

Pros: Easy to navigate and user friendly application. Playvox is the tool that we used specially on reviewing our interactions with our customer. It provide important details in every interaction that we have.

Cons: I don't have any problem using Playvox since it is user friendly, easy to use. We can review or check our interactions with our customer.

Pros: I really love its feature where you can review and see your work performance that you have showcase to you business company.

Cons: Playvox is perfect and all of the feature that I’m looking for it is helpful, so I don’t see anything that needs to improve.

Pros: I really like using Playvox, I love that it is easy to get in and use. Playbox is equipped with the best tools to do quality analysis for agents and team leaders in the company.

Cons: The only thing I do not like about Playbox is that when you have it in a window and you want to open it in another one it does not let you while doing evaluations.

Pros: easy to get for every section in need to get the monitoring and valuation done

Cons: to see my score in it if it not that good

Pros: It provides me with full feedback about my engaging with my customers.

Cons: Doesn't support all languages and has some errors with creating tickets but not all the time.

Pros: I adore how user-friendly and simple this playvox is. I can monitor my daily routine and ensure that everything is carried out as planned. I really like the activity stream feature, which lets you know instantly whether or not your leave request has been approved or not.

Cons: I have nothing negative to say about the product thus far because it is so amazing and useful. Everything is understandable and simple to use.

Pros: I would say efficiency built to this software was amazing. Provides smooth transition to work tracking and customer relation build up. Great tool!

Cons: As of now, I think having a pop up option for this software is a game changer.

Pros: It's the schedule notification for me, it keeps you updated 5 minutes before your scheduled break. It also lets you know when to come back which makes work much easier and more disciplined.

Cons: Agents don't have the option to check timestamps on the number of minutes or hours they have worked.

Pros: It's very easy to use and has a simple UI.

Cons: It lacks a bit on the reporting side and customization.

Pros: Playvox has several features and functions which are so important in monitoring.

Cons: I face an issue while using the product that I get locked from using my credentials but it gets fixed quickly.

Pros: I'm fond of the features that are provided to monitor the agents.

Cons: It just has to get more languages such as Arabic.

Pros: I like that I can track whatever interactions I want to check by contact reasons,users and etc.

Cons: I do not like that there are some scorecard questions which may be chosen automatically but I have to chose manually.