Rating
4.8
109 reviews
Starting price
$15
Per User
Categories
6
Founded
2012
Employees
44
Funding
34M
Series B
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
65
Organic visits / mo
951
SEMrush reports no paid spend for this domain, but Google confirms 3 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
3
as Acaris, Inc.
Active now
0
last 14 days
Advertising since
Mar 2023
2+ yrs running
Last seen
Jul 2025
Running 5 ads on LinkedIn as Playvox by NiCE - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Contact Center Quality Management & Workforce Optimization advertisers - the validated angles to copy. See the niche →
(109 reviews)
Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress.
Pros: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions.
Cons: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool.
David M. · Escalations Specialist · Consumer Services · November 1, 2024
Pros: The tool looks promising while not ready for global organizations with omnichannel schedule
Cons: We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer
Stela K. · VP Support · Hospitality · October 5, 2024
| Category | Page | Rank | Placement |
|---|---|---|---|
| Call Center Workforce Management | 1 | 16 | - |
| Contact Center Quality Assurance | 1 | 16 |
Domain confidence 95%
10/10. Playvox is a very useful product. It helps us to get our job done more easily and makes us more productive because we always save time using this product.
Pros: Playvox is so easy to use as an agent. It allows us to monitor the quality of our job and help us to improve on daily basis.
Cons: None. Playvox is so easy to use and has a very calm interface that allows us to work more easily.
Jetson S. · Customer Care · Outsourcing/Offshoring · August 8, 2024
Overall experience with Playvox is great since it helps us be better with our work and improved communication skills.
Pros: What I like most about playvox is we're able to monitor our call/chats and improve our skills about the products.
Cons: None so far. Everything with playvox is good.
Jeff S. · Customer Service Representative · Outsourcing/Offshoring · June 5, 2024
While we mostly use Playvox for QA purposes, our overall experience with the platform is okay as it does fairly deliver based on our use cases.
Pros: - can be easily integrated with Zendesk through API which makes ticket audits a lot easier to review - agent organization chart which provides visibility to further know who reports to who - UI/UI which is very user-friendly and straightforward
Cons: - generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances. You can just imagine the amount of effort we need spend just to login to different Playvox instances - SSO via Google Workspace had some issues every now and thn
John Epok P. · Regional Platforms Lead · Telecommunications · June 1, 2024
Pros: I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled. We are also able to review their review and acknowledge it. We also have a dashboard where in we can see the total percentage of our QA Evaluations and at the same time see which sections we mostly have errors.
Cons: None so far, everything is doing well for Playvox
Jannice Gwen A. · Subject Matter Expert · Transportation/Trucking/Railroad · May 30, 2024
Pros: Easy way to share feedbacks and evaluation
Cons: None, I cannot think or see any reason to dislike this software
Jomar P. · Customer Service · Outsourcing/Offshoring · January 24, 2024
In general, Playvox automatically calculates your scores based on how you perform and provides statistics that will help you monitor your work stats. And the best thing about this platform is that it is very easy to use.
Pros: Playvox is overall easy and very light to use. I want to highlight its user interface because it opens with practically all the information you need to see. I can immediately determine which areas I struggle with, so I can figure things out and come up with better solutions.
Cons: Since the system only bases the data on your performance or scorecards, I have no dislike for this platform. Knowing that you can work on the areas that need to be addressed or keep up any performance that was done well.
Jeremy J. · Travel Consultant · Leisure, Travel & Tourism · January 16, 2024
Pros: I like the call monitoring and recording features It acts as a great customer service solution It makes following up on tickets easy
Cons: I think the only con is that Playvox is not the most affordable option.
Emetu L. · Operation Executive · Retail · December 4, 2023
Playvox provide easy access on quality response and easy to understand. Will give you ample time to dispute if you thing your quality review is not right
Pros: Easy to understand report provided by Quality team
Cons: None so far, Playvox is easy to navigate as well
Christian N. · Customer Support Rep · Consumer Services · November 1, 2023
It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized.
Pros: I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time.
Cons: None, everything is great and easy to access.
Khim Cate G. · CSR · Transportation/Trucking/Railroad · October 27, 2023
Pros: Playvox has made a great impact on my career growth here in Turo ( currentl company). This made track my QA score as well as my agents score real time. We're having 4-6 audits weekly and so far we haven't encountered any issues at all.
Cons: I couldn't think of anything that I'd like least about Playvox since my experience in using this special tool is so far incomparable
Wilson H. · Subject matter expert · Consumer Services · October 27, 2023
My over all experience on this tool was very satisfied i will recommend this.
Pros: On our job we needed this kind of tool so we can see our QA's and also the information that we need to check.
Cons: What i like about the Playvox is we can track our quality evaluation and it was very helpful to us.
Jonnel o. · Customer Service representative · Telecommunications · October 24, 2023
I'm glad that we use Playvox specially on reviewing our interactions with our customers. It provide detailed answer on what we need to improve as a call center agent.
Pros: Easy to navigate and user friendly application. Playvox is the tool that we used specially on reviewing our interactions with our customer. It provide important details in every interaction that we have.
Cons: I don't have any problem using Playvox since it is user friendly, easy to use. We can review or check our interactions with our customer.
argel m. · customer service representative · Consumer Services · October 24, 2023
This software is perfect and lovely to use this has been my daily basis at work.
Pros: I really love its feature where you can review and see your work performance that you have showcase to you business company.
Cons: Playvox is perfect and all of the feature that I’m looking for it is helpful, so I don’t see anything that needs to improve.
Louie Jay R. · Customer Service Representatives · Outsourcing/Offshoring · October 21, 2023
I work as a Quality Analyst Backup and Playvox helps us to evaluate agents, it is so efficient and exceeded my expectations. I highly recommend Playbox!
Pros: I really like using Playvox, I love that it is easy to get in and use. Playbox is equipped with the best tools to do quality analysis for agents and team leaders in the company.
Cons: The only thing I do not like about Playbox is that when you have it in a window and you want to open it in another one it does not let you while doing evaluations.
Danicelis R. · Customer service representative · Consumer Services · October 5, 2023
by using playvox in the beginning i got to know what it takes easily to get the flow of the chat go for better way
Pros: easy to get for every section in need to get the monitoring and valuation done
Cons: to see my score in it if it not that good
omar m. · intraday specialist · Consumer Services · May 27, 2023
Recommended for any business related to customer engagement.
Pros: It provides me with full feedback about my engaging with my customers.
Cons: Doesn't support all languages and has some errors with creating tickets but not all the time.
Mohamed M. · Customer service representative · Consumer Services · February 20, 2023
I've had a wonderful overall playvox experience! I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day. I really like the pop-up menus that appear when it's time for a break or lunch.
Pros: I adore how user-friendly and simple this playvox is. I can monitor my daily routine and ensure that everything is carried out as planned. I really like the activity stream feature, which lets you know instantly whether or not your leave request has been approved or not.
Cons: I have nothing negative to say about the product thus far because it is so amazing and useful. Everything is understandable and simple to use.
Alexis S. · CSR · Consumer Services · February 5, 2023
My experience in this software is outstanding so far.
Pros: I would say efficiency built to this software was amazing. Provides smooth transition to work tracking and customer relation build up. Great tool!
Cons: As of now, I think having a pop up option for this software is a game changer.
Junil P. · customer service · Consumer Services · February 4, 2023
It was less hassle when submitting leave applications and schedule management.
Pros: It's the schedule notification for me, it keeps you updated 5 minutes before your scheduled break. It also lets you know when to come back which makes work much easier and more disciplined.
Cons: Agents don't have the option to check timestamps on the number of minutes or hours they have worked.
Heather M. · Customer Service Representative · Consumer Services · January 26, 2023
I think that overall it's a good product. It just needs to catch up a bit with its rivals on reporting.
Pros: It's very easy to use and has a simple UI.
Cons: It lacks a bit on the reporting side and customization.
Fotios K. · Customer Support Team Lead · Computer Software · December 21, 2022
It's a great experience using Playvox, on the contrary, some other software doesn't help as playvox does.
Pros: Playvox has several features and functions which are so important in monitoring.
Cons: I face an issue while using the product that I get locked from using my credentials but it gets fixed quickly.
Mohamed M. · Customer service representative · Consumer Services · August 22, 2022
I'm totally satisfied with the service.
Pros: I'm fond of the features that are provided to monitor the agents.
Cons: It just has to get more languages such as Arabic.
Mohamed M. · Customer service representative · Consumer Services · July 24, 2022
It helps on understanding bottom and top performer agents,knowing what are the issues and gathering reporting from it by verticals.
Pros: I like that I can track whatever interactions I want to check by contact reasons,users and etc.
Cons: I do not like that there are some scorecard questions which may be chosen automatically but I have to chose manually.
Mariam K. · Partner vertical · Consumer Services · May 17, 2022
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| Customer Satisfaction | 2 | 27 | Shortlist |
| Contact Center | 2 | 33 | - |
| Quality Management | 2 | 42 | - |
| Customer Service | 3 | 3 | - |