Nextiva Contact Center

Pros: easy to use interface and platform. customer service and support is a plus

Cons: there really aren't and complaints that I have for this company

Pros: Ease of use and pricing. Incredible staff that actually cared.

Cons: Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones.

Pros: extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more. These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations.

Cons: I loved everything there is about Nextiva. No cons here!

Pros: Outstanding contact center easy to communicate and address the problem you need to get fixed

Cons: No real problems here would love for a quicker pick up time but not really a huge deal

Pros: Customer efficient and effective technical support.

Cons: Incomplete security features and minimal management tools.

Pros: The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing.

Cons: Nothing to note so far - we've recently been set up.

Pros: We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team.

Cons: Literally no dislikes thus far - way better than Dialpad.

Pros: The comfortable integration with our current CRM tools and navigation of the software.

Cons: There seem to be more pros than cons from my experience using Nextiva's contact center.

Pros: ease of use and multi functional use. we use the phone, desktop app, & mobile app.

Cons: in multi platforms the mobile app sometimes echoes

Pros: What I have liked most about Nextiva Is the ease of use, functionality, and integration capabilities.

Cons: If I could list anything negative about Nextiva It would have to be the calendar functionality.

Pros: The Nextiva Contact Center is a great way to interface with our customers.

Cons: There is nothing that I can think of that I don't like about the Nextiva Contact Center

Pros: Transferring phone calls without having any drop calls

Cons: Nothing at all . At this time all the feature that I used on Sales works perfect .

Pros: Nextiva customer Support is fast , reliable and after any trouble with the system , ther customer service answer fast and help with all our needs .

Cons: Nothing , until now all our needs has been fulfill .

Pros: The thing I like most about Nextiva is the flexibility of the settings. Many VOIP systems require support contacts to make changes in the system which can be delayed by hours, days or weeks. The Nextiva software lets you make those changes on the fly in real time. Adjust time schedules, holidays, add/remove operators, reroute calls, etc. It can all be done quickly and efficiently.

Cons: The pricing is a bit high and the reporting features are lacking.

Pros: Admin controls and real time flexibility to control call flows/call centers. Monitoring and reporting options are top notch.

Cons: Having to use different portals to admin the user profiles/call center live feed agents and supervisors

Pros: Ability to set up voice mail forwarding and recordings

Cons: Learning the system in the beginning, but great support staff

Pros: The intuitive and user-friendly interface of Nextiva Call Center stands out.

Cons: While the interface is user-friendly, there might be a learning curve for accessing and utilizing some of the more advanced features of Nextiva Call Center.

Pros: From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day.

Cons: Not having found Nextiva sooner to switch to.

Pros: The Nextive Call Center has an easy to use interface. Any person of any tech savvy level would be able to use the Nextiva software easily.

Cons: There are times when the call-pop does not function properly and I end up with a missed call notification.

Pros: I like that it's easy to use and it routes calls effectively. We don't have to worry about missing calls from our customers.

Cons: I wish it would allow us to set working hours for each individual agent so I wouldn't get calls after working hours.

Pros: It's like using a real phone even if I use it from my laptop or computer.

Cons: It needs a very good Internet location which sometimes is hard in our location (Peru)

Pros: I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that.

Cons: I have yet to come across and features that i dislike or that i cant find a new use for.