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Call Center Workforce Management
https://www.capterra.com/call-center-workforce-management-software/Niches in this category - the functional product types blended into "Call Center Workforce Management" (16)
Contact Center & Helpdesk Software32Conversation Intelligence & Speech Analytics6Contact Center Quality Management & Workforce Optimization6Unified Communications (UCaaS) Platform4Contact Center Workforce Management (WFM) Software3Employee Shift Scheduling & Workforce Management Software3Auto Dialer & Outbound Call Center Platform2CRM Software2Network Monitoring & Management Software1Sales Engagement & Dialer Platform1Customer Service AI Agent & Automation Platform1AI Decision Intelligence & Forecasting Platform1Employee Monitoring & Productivity Tracking Software1Business VoIP & Cloud Phone System1ERP Suite1Business Management Suite for SMBs1
64 products2 pages scraped of 264 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | 4.7 | 33 | - | 4.6 / 4.6 / 4.7 / 4.7 | MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Learn more about MaxContact | |
| 27 | 4.4 | 30 | - | 4.4 / 4.3 / 4.3 / 4.1 | Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat. Learn more about BroadVoice Cloud PBX | |
| 28 | 3.9 | 26 | - | 3.8 / 3.7 / 4.2 / 3.4 | Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care. Learn more about Ytel | |
| 29 | 4.4 | 24 | - | 4.3 / 4.4 / 4.0 / 4.4 | 100% Cloud-Based Dialer & Lead Management Technology - Convert More Leads to Sales with One Sales Platform for your Entire Company Learn more about Sales Sling | |
| 30 | 4.5 | 23 | - | 4.8 / 4.2 / 4.6 / 4.5 | Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform. Learn more about RingCentral Engage Voice | |
| 31 | 4 | 21 | - | 3.8 / 4.1 / 3.9 / 3.7 | Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features. Learn more about Contact Center as a Service (CCaaS) | |
| 32 | 4.7 | 20 | - | 4.5 / 4.4 / 4.5 / 4.3 | Communications and collaboration solutions to enhance workplace productivity and delight customers. Learn more about UniVoIP | |
| 33 | 4.4 | 19 | - | 4.4 / 4.2 / 4.4 / 4.4 | A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management. Learn more about Workforce Optimization (WFO) | |
| 34 | 4.3 | 18 | - | 4.3 / 4.1 / 4.4 / 4.1 | Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments Learn more about Alvaria Cloud | |
| 35 | 4.7 | 15 | - | 4.9 / 4.8 / 4.5 / 4.7 | Sales training & coaching solution that records, transcribes, and analyzes sales video calls. It's the Gong for Spanish Speaking Reps. Learn more about Samu | |
| 36 | 4.9 | 14 | - | 4.6 / 4.5 / 4.6 / 5.0 | A single platform to communicate and track customers throughout their lifecycle and make communication consistent. Learn more about OXON | |
| 37 | 4.8 | 13 | - | 4.7 / 4.8 / 4.5 / 4.7 | LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise. Learn more about LeadDesk | |
| 38 | 4.7 | 11 | - | 4.5 / 4.6 / 4.5 / 4.2 | Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints. Learn more about Avaya Experience Platform | |
| 39 | 4.6 | 10 | - | 4.9 / 4.8 / 4.3 / 4.7 | With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents. Learn more about Teamlead | |
| 40 | 4.6 | 9 | - | 4.2 / 4.9 / 4.0 / 4.8 | Surfboard is the simpler, fairer WFM platform for customer support teams Learn more about Surfboard | |
| 41 | 4.9 | 7 | - | 5.0 / 4.8 / 4.9 / 5.0 | Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace Learn more about Callbox | |
| 42 | 4.7 | 7 | - | 5.0 / 5.0 / 5.0 / 5.0 | Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features. Learn more about CallAI | |
| 43 | 4.4 | 5 | - | 4.2 / 4.0 / 4.4 / 3.3 | Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage. Learn more about Cisco Unified Contact Center Express | |
| 44 | 4.2 | 5 | - | 3.4 / 4.5 / 4.0 / 4.5 | Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable. Learn more about MiContact Center Business | |
| 45 | 3.4 | 5 | - | 3.6 / 3.0 / 3.4 / 3.2 | Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises. Learn more about Servetel | |
| 46 | 5 | 4 | - | 5.0 / 5.0 / 5.0 / 5.0 | Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. Learn more about Softdial Contact Center | |
| 47 | 4.7 | 3 | - | 4.3 / 5.0 / 4.0 / 5.0 | Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform. Learn more about yoummday | |
| 48 | 3 | 3 | - | 3.3 / 2.7 / 3.0 / 3.0 | Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers Learn more about Connex One | |
| 49 | 5 | 2 | - | 4.0 / 4.5 / 5.0 / 5.0 | Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels. Learn more about Sprinklr Service | |
| 50 | 4.5 | 2 | - | 5.0 / 4.0 / 4.5 / 5.0 | Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics. Learn more about Qfiniti |