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Call Center Workforce Management
https://www.capterra.com/call-center-workforce-management-software/Niches in this category - the functional product types blended into "Call Center Workforce Management" (16)
Contact Center & Helpdesk Software32Conversation Intelligence & Speech Analytics6Contact Center Quality Management & Workforce Optimization6Unified Communications (UCaaS) Platform4Contact Center Workforce Management (WFM) Software3Employee Shift Scheduling & Workforce Management Software3Auto Dialer & Outbound Call Center Platform2CRM Software2Network Monitoring & Management Software1Sales Engagement & Dialer Platform1Customer Service AI Agent & Automation Platform1AI Decision Intelligence & Forecasting Platform1Employee Monitoring & Productivity Tracking Software1Business VoIP & Cloud Phone System1ERP Suite1Business Management Suite for SMBs1
64 products2 pages scraped of 264 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4 | 2 | - | 3.5 / 5.0 / 4.0 / 5.0 | Vantage Point software by Pipkins provides scheduling, forecasting, and planning tools for contact centers. Learn more about Vantage Point | |
| 52 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution. Learn more about DVSAnalytics Workforce Optimization | |
| 53 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos. Learn more about Zoom Contact Center | |
| 54 | 5 | 1 | - | 5.0 / 5.0 / 4.0 / 5.0 | Maximize Sales Team Efficiency with AI-Driven Sales Call Analysis and Coaching. Use the next generation of AI to analyze call context Learn more about SalesLens | |
| 55 | 0 | 0 | - | – / – / – / – | GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and AI. Learn more about GoContact | |
| 56 | 0 | 0 | - | – / – / – / – | Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more. Learn more about Verint Forecasting and Scheduling | |
| 57 | 0 | 0 | - | – / – / – / – | Contact center quality assurance solution that helps bsuinesses manage workforce, speech analytics, agent coaching, and more. Learn more about SuccessKPI | |
| 58 | 0 | 0 | - | – / – / – / – | A complete tool for you to sell, serve, collect, and optimize your time and money. Learn more about 3C Plus | |
| 59 | 0 | 0 | - | – / – / – / – | Puzzel is customer service software offering omnichannel contact center & digital engagement tools to empower service teams. Learn more about Puzzel | |
| 60 | 0 | 0 | - | – / – / – / – | The only FedRAMP high full stack cloud contact center solution with industry-leading reliability (>99.999%), CSAT, and scalability. Learn more about storm | |
| 61 | 0 | 0 | - | – / – / – / – | Operational visibility that stabilizes turnaround, reduces leakage, and strengthens confidence across members, and providers. Learn more about InsightPro | |
| 62 | 0 | 0 | - | – / – / – / – | CommandLink SD-WAN is a network management solution that helps enterprises manage and optimize WAN performance. Learn more about CommandLink SD-WAN | |
| 63 | 0 | 0 | - | – / – / – / – | A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution. Learn more about DCDial | |
| 64 | 0 | 0 | - | – / – / – / – | Solvice is a SaaS solution that adds a layer of intelligence to scheduling solutions. Learn more about Solvice |