Rating
4.2
581 reviews
Starting price
$110
Per User
Categories
18
Founded
1986
Employees
8800
NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.
Ad spend / mo
$250K
1,182 paid keywords
Paid visits / mo
27,700
Organic keywords
58,467
Organic visits / mo
113,891
Authority
51
15,616 ref domains
Creatives run
100
as NICE Ltd.
Active now
100
last 14 days
Advertising since
Apr 2024
2+ yrs running
Last seen
today
still active
Running 1 ads on LinkedIn as Mobile One for NiCE CXone - a paid B2B channel, on top of any Google/Capterra spend.
View on LinkedIn Ad LibraryThe shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(581 reviews)
My overall experience with CXone Mpower is very positive. We use it along with Salesforce and they go great hand in hand. It was a little bit of a learning curve but now that it's fully implemented we have no issues.
Pros: What I like most about CXone Mpower is it never lags and is always efficient to use. I always like the ability of going back and listening to any call if need be.
Cons: What I like least about CXone Mpower is that when I receive an email I have to respond and disposition the email asap before I can get any new inbound calls. It will hold the calls in the queue which upsets customers.
Carli N. · Scheduling · Consumer Goods · April 14, 2026
I still believe its a bonus for any company. Despite a few challenges, this system is still an all around win
Pros: Ease of use, makes daily task easier. The ability to navigate systems, decreases work time. Ability to finish task in a timely manner
Cons: Some times it seems complex. Would prefer multiple screen acces. Give the ability to work on several projects at once
DeSean T. · Install support · Design · June 30, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Speech Analytics | 1 | 1 | - |
| Predictive Dialer | 1 | 5 |
Domain confidence 97%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
Review the 2025 Gartner Report
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https://www.nice.com
Review the 2025 Gartner Report
Gartner Report: NiCE CCaaS — Gartner names NiCE a CCaaS Leader positioned highest in Ability to Execute. Download Now the Magic Quadrant report from Gartner on NiCE’s CCaaS solution in the cloud.
https://www.nice.com
AI Chatbot Customer Service
Conversational AI Platform — NiCE Cognigy named a Leader in Gartner’s 2025 Magic Quadrant for Conversational AI. Discover...
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AI Chatbot Customer Service
Conversational AI Platform — Watch how CX leaders redesign frontline work and achieve real KPIs in production. Learn how...
https://www.nice.com
AI Chatbot Customer Service
Conversational AI Platform — Watch how CX leaders redesign frontline work and achieve real KPIs in production. Agentic AI isn’t...
https://www.nice.com
My overall experience with NICE is great! I enjoy using it on a daily basis . Makes employees jobs much easier
Pros: Ease of use very upset friendly, and simple system to work with. I enjoy working with this system it is great
Cons: Nothing NICE is a great system to use for efficiency and monitoring . Also great to work with calls both answering and making calls
Nila K. · Customer experience · Health, Wellness and Fitness · June 11, 2025
As an admin, my overall experience with CXone has been very positive. The platform offers a robust set of tools for managing users, skills, routing, and reporting. The Admin interface is user-friendly once you get past the initial learning curve. I especially appreciate the flexibility in configuring call flows and IVRs using Studio. CXone also provides solid documentation and responsive support when needed. It’s a reliable platform for managing large-scale contact center operations
Pros: Unified agent interface. It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard. The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently. It also integrates well with our existing CRM, improving both agent productivity and customer satisfaction.
Cons: Honestly zero Dislike for this product, I love this product, Adding More AI Capabilities in reporting using AI will be more helpful
vignesh k. · Technical specialist · Outsourcing/Offshoring · April 22, 2025
As part of the technical group, I find it easy to use and understand. I also find it easy to troubleshoot when there are problems.
Pros: I like that it is user friendly. reliable and that the platform is easily scalable.
Cons: It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features.
Teresa P. · Technical Support Specialist II · Non-Profit Organization Management · March 18, 2025
It's been great. The applications are reliable, it's so helpful to see agent activity in real time but also see historical trends, and the technology is intuitive. The customer service has been great.
Pros: Really like that it's an integrated platform that's easily scalable. We're in the process of adding more applications and the team at NICE has been incredible. They listened to our needs and didn't try to over-sell. They've also been great as we work through multiple implementations - they've been great support throughout the process and we're excited to further streamline our workflows and automate processes to improve the customer service experience while supporting our agents by giving them the tools they need to excel.
Cons: Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined. Better training on reporting for supervisors would be great.
Cara P. · Access to Services Section Manager · Civic & Social Organization · March 5, 2025
Reliable for daily use Reliable reporting system Feature to create/generate your own reports
Pros: Reliable for IT Service Desk Supervisor monitoring and actioning features Setting proficiency for analysts
Cons: Forbidden error must clear cache to be able to reach the site Rare glitches that you have to refresh the page
Ahmed A. · EMEA Global Service Desk Lead · Computer Software · March 1, 2025
Overall, I would say that your service/support has been great-- fast and correct.
Pros: I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything.
Cons: I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data.
Lauren R. · Manager · Retail · January 30, 2025
Pros: Ease of use. Integrates well with our systems.
Cons: No Dark mode. I find my eye strain increases looking at the 'bright' screen all day long.
William O. · WFM Analyst · Retail · January 8, 2025
Simple layout. Great connection made when on the phone with customers
Pros: The breakdown of how long I’ve been in each que
Cons: The weird echo noise when on a call. Not much training available on how it works
Christian P. · Customer Service · Financial Services · January 3, 2025
fix the overall bugs. i find it to be a good software tool but it should be able to differentiate whether it is a voicemail or an actual person picking up the phone and not disconnect right away.
Pros: easy to use, user friendly interface. wish it had more options in terms of ringer tones and color features.
Cons: laggy. sometimes i could hear the other person pick up the call and it would disconnect thinking it was a voicemail.
Laila S. · Payment Solutions Advisor · Banking · December 15, 2024
Pros: Easy management, set up, functionality and use
Cons: RIng Central Support team was inept, some of the reporting is clunky
Tim W. · IT Admin · Hospital & Health Care · November 25, 2024
Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected.
Pros: Leading edge of contact center technology
Cons: Lack of support and training and downtime due to issues.
Sarah P. · Automation Consultant · Financial Services · October 30, 2024
Pros: The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics. Our TAM's have provided exceptional service and do a great job following up on open items.
Cons: The technical support team. They sometimes fail to understand the issues, and I find myself repeating myself to several points of contact. Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented.
Sergio M. · Senior Call Center Administrator · Telecommunications · October 30, 2024
i would say it's ok but not great. Needs more flushing out
Pros: nice interface easy to use and very straight forward.
Cons: lacks features of other competitors. Needs to be more robust.
Jim W. · admin · Apparel & Fashion · October 21, 2024
It's better than the previous tool we used.
Pros: It's easy to skill agents and build dashboards.
Cons: Time it takes to build things out like teams.
Jamie S. · WFM Analyst · Financial Services · October 17, 2024
Worth trying if you are looking for a contact center solution to manage your all needs.
Pros: User friendly with advance features including planning, managing real times queues, quality management etc.
Cons: having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background
Vipul J. · Senior Manager Quality · Financial Services · October 17, 2024
LIFE CHANGING! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL!
Pros: EVERYTHING!!! We recently added many features to our suite of services, Feedback Management, RTIG, QM, WFM! We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING!
Cons: We LOVE it all!!! ZERO complaints!! HIGHLY RECOMMEND!!!
Tina H. · Digital Contact Center Solutions · Hospital & Health Care · October 7, 2024
Good. The web-based experience gives us the flexibility to switch browsers if we experience issues.
Pros: Real-time monitoring, BI Reporting, and easy phone skill changes.
Cons: We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone after being idle well before our timeout threshold.
Nick N. · Workforce Management · Financial Services · October 2, 2024
RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work.
Pros: The forecasting functionality was solid.
Cons: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state.
Lindsey W. · Workforce Management Analyst · Health, Wellness and Fitness · September 8, 2024
Pretty darn good, there are dark spot also, but in general good.
Pros: The ability to do whatever I think of, I can do
Cons: Troubleshooting the "Carrier Services" is not what I would call "stellar"
James B. · Network Engineer V · Hospitality · June 7, 2024
My overall experience with NICE CXone has been smooth and I appreciate the ease of everything which allows me to have a great day of interacting with customers.
Pros: I like that NICE CXone is always reliable. There are hardly any issues, and the functionality is simple and easy to navigate.
Cons: There can be some minor connection issues every now and then, but nothing too intense.
Kiyanna H. · Client Care Specialist · Furniture · June 7, 2024
Pros: QMA - is used daily and very user friendly, record keeping, reporting.
Cons: Sound Quality- not very good sound quality when conducting calibrations virtually or playing calls during meetings.
Juliana H. · Quality · Utilities · June 6, 2024
Pros: Ease of use! Recording all calls after an easy login
Cons: We don’t really have issues until a power outage occurs but that is no fault of NICE CXone
Audrey M. · Registered Nurse · Hospital & Health Care · June 4, 2024
Pros: Customer service does reach out, but requests not followed through on
Cons: That every single month I have to email for an invoice. I have asked numerous times to automatically send us invoices monthly. You take our money every month on autopay but always fail to email the invoices. I always have to reach out to you. We constantly have problems with the portal saving passwords and not allowing us to log on. Customer service alleges they have assisted and set us up, but next month I try and can't log in again.
Robin G. · Accountant · Food Production · June 4, 2024
Shortlist |
| Call Center Workforce Management | 1 | 7 | - |
| Contact Center Quality Assurance | 1 | 7 | - |
| Auto Dialer | 1 | 11 | - |
| Call Tracking | 1 | 11 | - |
| Telephony | 1 | 12 | - |
| IVR | 1 | 16 | Shortlist |
| Customer Support | 1 | 19 | Shortlist |
| Call Recording | 1 | 20 | Shortlist |
| Complaint Management | 1 | 20 | Shortlist |
| IT Ticketing Systems | 1 | 21 | - |
| Help Desk | 1 | 22 | - |
| Customer Communications Management | 1 | 24 | Shortlist |
| Call Center | 1 | 25 | - |
| Contact Center | 1 | 25 | Shortlist |
| Customer Experience | 2 | 1 | - |
| Customer Engagement | 2 | 5 | - |