Assembled

Pros: It is better organization than what we had in place which to be completely honest wasnt really anything at all.

Cons: Reports of missing emails that are impossible to track down, and the schedule updating on an individual basis is not very seamless. Feels clunky

Pros: The tool is most helpful for tracking your direct reports’ daily schedules and identifying trends when statuses aren’t updated as planned. The Assembled web tool is also useful for tracking employee vacations and knowing when team members are away, helping you plan schedule adjustments and staffing coverage efficiently. The variety of features has amazed me and one of the most amazing things in the too is the integration part that allows you to sync your schedule with GCAL or other scheduling platforms. My direct reports are enjoying this ability.

Cons: Assembled is the tool my organization chose over another platform we had been using for years. I’ve noticed very few drawbacks when using it for daily employee schedule tracking. Initially, I was skeptical about the user interface, as it felt confusing with so many sections and clicks, but after exploring it more deeply, I realized how useful and well-designed each feature is.

Pros: This makes me feel more organized with the team I manage. Also, I can check on their productivity and see if they are complying with the actual KPIs.

Cons: I would say maybe the navigation structure. It may be hard to move around. If we could have thing more together it would be brilliant.

Pros: It contains a lot of information and gadgets to track the agent's performance, it makes the tracking easier

Cons: Does not have live monitoring, and the team performance tracker often crashes. Some settings are stuck and can't be changed without admin permissions, making it difficult to use

Pros: Assembled is a very good tool visually. It's easy for all t read and learn to use. They are working hard to put out some enhancements in reporting that will also increase the overall technical value for the tool.

Cons: Assembled's reporting isn't where it needs to be... yet. I know that this has been a big focus along with WFM Capacity Planning which is integral for a more holistic tool.

Pros: Employee Tracking Chat Learning Curve I was able to view all my agents adherence on daily, weekly and monthly basis.

Cons: Bugs and Issues Sometimes the supervisor access is being revoked that we are unable to do our day to day task. Also, we cannot view if the agent is on an active call or out bound call. It only shows as avail on RAC or Outbound

Pros: In the staffing timeline, we can now have multiple selection unlike before that we can only select one.

Cons: In heatmaps, hopefully it will also be an added feature that we can have multiple selection. Currently, we only have the option to choose one.

Pros: Employee Tracking, very user-friendly and easy tracking especially for WFM team, the extracted reports are also efficient.

Cons: The filters. WFM team have to deselect multiple entries. e.g site. It would be faster for us if the filters only works for 1 selection per filter. It may look hassle, but it'll give more accurate and less bug in our real-time analysis.

Pros: Being able to make sure staffing is where it needs to be. Also tracking my teams SLA's for the year

Cons: Getting use to the navigation. I'm sure once I've worked in a for little longer I will feel more comfortable with it.

Pros: Easy to use in partnership with our WFM team. The color coding of schedules, along with the plug-in with Google Calendar, makes planning a breeze.

Cons: The cost may be a barrier for smaller businesses or those with simple needs, though the assembled team is easy to work with, so I'd encourage you to reach out

Pros: The data extraction process is remarkably straightforward and user-friendly. I was able to quickly and easily pull the necessary information without encountering any complex hurdles or requiring specialized technical knowledge. This efficiency significantly streamlined my workflow and saved a considerable amount of time.

Cons: The product or service is so well-designed and complete that I honestly haven't been able to find any areas for improvement or any shortcomings yet. Everything has functioned exactly as expected, and the experience has been seamless from the start. I'm thoroughly satisfied with its performance and features.

Pros: Easy to use and understand. Easy to navigate to a specific agent, specific team or LOB. Its better than talkdesk.

Cons: Honestly, I can't think of a negative. Only thing that it is missing would be the live call monitoring or screen monitoring lol

Pros: EASY TO USE and Easy to see all the report. easy to get the data i need about the actual and forecast

Cons: there is no daily rules and weekly rules, so what we did and we just sycn the iex to assembled so it will be automatic plotting,

Pros: The overall product seems to be great. There are some bugs to work on directly with what our company needs, but they have been very helpful in working to get what we need fixed.

Cons: There are some issues with adding events that we are working with getting fixed. They have been very helpful in working with the issues we are coming across to get resolved.

Pros: It makes adding things fast and efficient, I appreciate how smoothly data is entered. The product loads quickly and has not crashed unlike our former product.

Cons: There are bugs and issues that your team has worked diligently to work out every time my team finds them.

Pros: Ease of creating schedules, user-friendly, not over complicated. Excited for the new upcoming features recently discussed like schedule generator, on the right path with features that will be beneficial to the user.

Cons: Run into tech or bug issues where we need intervention to continue. The colors of the schedule randomly change without notice. Would like more integration options with other payroll companies.

Pros: I can submit a suggestion and its actually taken into consideration User friendly and easy to understand Easy to train others on how to use

Cons: Missing some features that I prefer based on using other WFM software such as Aspect for example grabbing multiple codes at one time on the scheduling view to update multiple segments at one time for dates/times.

Pros: Easy to use and works well with other apps (slack and google meets) allowing me to update the team and make changes across the board

Cons: I would like the option to select muliple individual members of the team so I can compare their rotas and make changes without having to see the non-relevant members

Pros: The visualization way the data is displayed is helpful for looking at information. With some clicks and a general oversight it is possible to have a clear idea of the context and situation.

Cons: Some updating processes are a little bit manual. It would be ideal to have more options to reproduce automatically or update some statuses (with patterns), before modifying the whole template.

Pros: The ease of use for the platform is great, but what primarily adds the most value is the UI that Assembled offers compared to its competitors.

Cons: While Assembled is great in its own right, there are some functions that would be helpful to have. Easier to set ad hoc meetings for multiple people and have the ability to set auto-schedule change approvals if within certain thresholds.

Pros: What I like most about Assembled is the way it is neatly set up and is somehow beginner friendly for most parts. I also love how they provide clear tracker for someone to determine what the agent is doing if they are productive.

Cons: What I like the least is probably no bulk filter for people so that there's an easy way for filtering certain people to make changes on their schedule block example : training. I also have sentiments over approving schedule request. We should know when it was requested to keep track on how many hours has it been. Also, the notes provided on the blocks are removed and not seen on the schedule history. It should still be kept so that when we communicate with our teammates we can collaborate effectively.

Pros: There are so many great features about Assembled: the ability to display multiple time zones, templates, how easily you can move a member to a different team. As the person that creates the schedule for my team, these features have made scheduling so much easier compared to other WFM tools that we have used previously.

Cons: I've noticed glitches from time to time with the dates of time off requests. It would be nice if a time off request is canceled that the base activity or previous tasks could be restored. While the time off requests overview is great, what could make it better is the ability to view both pending and approved requests at the same time.

Pros: LOVE this software. This is my favorite work application. Very easy to use and intuitive

Cons: I have no cons about Assembled at this time